Procurement at CGH
The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies.
Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models.
In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016.
Central Gippsland Health has established a Procurement Framework that provides guidelines and procedures for conducting any procurement activity. The Framework and its associated procurement policy and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of CGH. The Framework ensures strategic planning, equity of supply, opportunity for local businesses and demonstrated value for money for all of CGH’s procurement activities.
Purchase Order – Terms and Conditions
A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by CGH in the procurement activity for a good or service.
A complainant can refer a complaint about goods and services to anyone within CGH. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response.
The complainant is required to provide details of the concerned dispute or complaint being lodged, including:
- A clear written statement of the perceived unsatisfactory approach and/or actions in the procurement process
- Copies of or references to information to support the complaint
- A statement regarding the desired outcome from the complaint process
- If further correspondence or information is required, the supplier will be given no less than 15 working days to respond to any communication from CGH unless the matter is urgent
- Complaints are to be lodged in writing or email to:
Chief Procurement Officer
Central Gippsland Health
155 Guthridge Parade
Sale, Victoria 3850
Our Procurement Complaints Officer
Our Chief Procurement Officer will receive and review the complaint, then assign a dedicated procurement complaints officer. The Procurement Complaints Officer will be independent of the procurement process and the subject matter of the complaint.
Upon receipt of the complaint, the officer will:
- Acknowledge receipt of the complaint within 5 working days of receiving it. This acknowledgement will contain the contact name of the investigating officer, the proposed action and the associated timeframes
- If additional information or clarification of complaint is required, CGH will advise the supplier of this. CGH and the complainant will come to an agreed extension of time
- The complainant should be advised in writing of the process undertaken by CGH, the outcome of the investigation, usually within 30 working days of receiving all written correspondence relating to a complaint. This correspondence should also include escalation process if the complainant is unsatisfied with the outcome.
If the complainant is unsatisfied with the outcome from CGH, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB).
A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of CGH. This could be related to the management of the complaint or the application of procurement policy and procedures.
CGH is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties.
Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by CGH to:
Health Purchasing Victoria
Level 34, 2 Lonsdale Street
MELBOURNE VIC 3000
Victorian Government Purchasing Board
Department of Treasury and Finance
GPO Box 4379
MELBOURNE VIC 3001
The complainant must provide the following material:
- evidence that CGH did not correctly apply the procurement policy and procedures in relation to a procurement activity
- evidence that CGH’s complaints management procedures were not applied correctly
- a copy of all relevant correspondence between the complainant and CGH in relation to the nature of the complaint
- any additional material requested by the HPV Board/VGPB to assist it in its findings
The HPV Board/VGPB:
- will inform CGH and complainant of its findings and any further action it intends to take in relation to the matter
- can require CGH’s CEO to audit its application of procurement policy and procedures in relation to the procurement activity
- can inform the Minister of Health (HPV complaints) or Assistant Treasurer (VGPB complaints) of its review of a complaint and advise the Minister of further action that could be taken
- may note the outcome of a review in relation to any complaint in its annual report to Parliament
A summary of CGH Procurement Activity Plan for the period 1 July 2016 to 30 June 2017 is available here.
Central Gippsland Health Services upholds the Australian Government’s position on modern slavery. There is no place for modern slavery in the Australian community or in the global supply chains of Australian goods and services.
For further information on Modern Slavery, follow the link: https://www.homeaffairs.gov.au/criminal-justice/Pages/modern-slavery.aspx
If you are aware of any form of modern slavery in the CGHS supply chain please notify the Chief Procurement Officer.
Chief Procurement Officer
Central Gippsland Health: 155 Guthridge Parade Sale, Victoria 3850
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