Central Gippsland Health has been named runner-up for the “Most Outstanding Regional Hospital in Australia”.
Hosted by the Australian Patients Association, the award was given because CGH has consistently demonstrated its commitment to public online feedback.
CGH Chief Executive, Dr Frank Evans, said the service was honoured to receive an award based on feedback from patients.
“We have introduced a range of initiatives across all campuses to ensure patients and clients are always at the centre of care,” Dr Evans said. “I want to thank all staff across our four campuses who have embraced our Patient Opinion initiative.
“We are proud of our continuous improvement approach to managing feedback, putting a high value on excellent customer service and patient advocacy and ensuring that our patient’s experience of CGH is the best person-centred care we can provide.”
Dr Michael Greco from Patient Opinion, an Australia-wide online initiative to allow transparent feedback from patients, praised CGH for its commitment to transparency and willingness to listen and learn from both the good and the bad.
The Patient Awards were created to acknowledge and reward outstanding medical professionals, representatives and institutions who are influential in providing the best healthcare experience for Australian patients.
Dr Catherine Crock from the Royal Children’s Hospital presented the award to Dr Evans. A medical pioneer, producer of music and theatrics, humanitarian, mother and advocate for change, Dr Crock was the keynote speaker.
She has successfully implemented a raft of positive changes to healthcare in the areas of organisational culture, services and patient/family support.
She is also the Chair and Founder of The Hush Foundation, a registered charity organisation working to transform healthcare by improving partnerships, culture and the environment to support health and wellbeing.
Hush, in collaboration with some of Australia’s finest musical talent, has commissioned 15 albums of music specifically for application within healthcare. Working in collaboration with renowned playwright Alan Hopgood, theatrical plays “Hear Me” and “Do You Know Me” have also been created.
These productions have been performed in hospitals and Aged Care settings across Australia more than 100 times, to raise awareness of patient centred care, communication and patient safety issues and to encourage a shift in the culture of healthcare.
Pictured is CGH Senior Executive Services Administrator, Rebecca Gunning, with the CGH Award.
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