Search Results

SUPPORT AT HOME Support At Home is a government-funded program that helps people over 65 live independently at home. The program provides funding for in-home care and support services. WE ARE BETTER TOGETHER, because living at home can mean the world. Central Gippsland Health provides a multitude of services to the Community. Our Support At Home services enable you to maintain your health, independence and community connections while continuing to enjoy the comfort of your own home. Our Care Partners best match our services to your personal circumstance. Our Services include: personal care clinical care skin care Allied health support meal preparation continence care mobility equipment support services – such as cleaning, light gardening and transport home modifications social support laundry In-home respite medication management If you would like phone help to understand the costs of a home care package, or My Aged Care on 1800 200 422 or visit their website Support at Home program | My Aged Care. My Aged Care also has a useful Fee estimator: How much will I pay? | My Aged Care which allows you to see, up front, how much you would be expected to contribute to your home care package. To enquire about a Home Care Package with Central Gippsland Health please call (03) 5143 8300 or email; supportathomeenquiries@cghs.com.au

IN-HOME SUPPORT Central Gippsland Health provide a range of supports in your own home to assist you to continue living independently at home. These services are funded through a variety of programs such as the Commonwealth Home Support Program (CHSP), Home and Community Care Program for Younger People (HACC), Short Term Restorative Care program (STRC), Transition Care Program (TCP), Home Care Package (HCP) which from 1 July 2025 will transition to Support At Home, and National Disability Insurance Scheme (NDIS). Home Support services include: PERSONAL CARE This service provides people with support in activities of daily living that help them maintain appropriate standards of hygiene and grooming. These activities include support with: Eating Bathing Toileting Dressing Grooming getting in and out of bed moving about the house assistance with self-administration of medicine DOMESTIC ASSISTANCE This service provides people with assistance with domestic chores to maintain their capacity to manage everyday activities in a safe, secure and healthy home environment. This service is not a replacement for all domestic tasks but is designed to help people with the tasks they struggle with. These activities may include: Changing bed linens Vacuuming and mopping floors Cleaning one bathroom per visit Wiping cupboards and benches Date checking food items Minor food preparation Hanging / folding laundry Ironing Dusting Shopping assistance FLEXIBLE RESPITE This service supports and maintains care relationships between carers and care recipients, through providing good quality respite care for people so that carers can take a break. This includes: In-home day respite One on one support to assist someone in their own home to enable their carer to take a break. Community access respite One on one support to assist people to access their community undertaking activities they are interested in or need support to undertake, while giving their carer a break from caring responsibilities. DELIVERED MEALS This service prepares and delivers meals to people in their homes. The meals consist of a soup, main meal portion, a dessert and fruit. Meals can either be delivered daily as a chilled meal or weekly/fortnightly as frozen meals. Chilled Sale meals are delivered daily in the morning between 8am-9am or 11.30am-1pm Chilled Maffra meals are delivered daily between 11.30am and 1pm Frozen meals are delivered: weekly on Wednesdays to Sale, Maffra, Stratford weekly on Tuesdays to Heyfield and Rosedale fortnightly on Tuesdays to Gormandale fortnightly on Wednesdays to Loch Sport SOCIAL SUPORT GROUPS This service assists people to participate in community life and feel socially included through structured, group-based activities that develop, maintain or support independent living and social interaction. These activities include: group-based activities held in or from a facility/centre (e.g. pre-set or individually tailored activities promoting physical activity, cognitive stimulation and emotional wellbeing) group excursions conducted by centre staff but held away from the centre VOLUNTEER TRANSPORT This service aims to assist you and your carer if you are unable to transport yourself for medical appointments in regional Gippsland and Melbourne. Drivers are not allowed to lift a wheelchair into the boot or assist you in walking into the appointment. You can have a companion with you when you travel. SUPPORT AT HOME SUPPORT AT HOME PACKAGE FEES PACKAGE/PRIVATE CLIENTS FEES HACC/PYP/CHSP CLIENT FEES INFANT PROGRAM FLYER NEW PARENTS GROUP INVITATION 2025 PLAYGROUPS IN WELLINGTON

FREEDOM OF INFORMATION All requests for patient information can be emailed to foi@cghs.com.au The Victorian Freedom of Information (FOI) Act 1982 gives you the right to access documents about your personal affairs, including medical records and the activities of government agencies. Requests for access to your Central Gippsland Health record can be made in writing to: The Freedom of Information Officer Central Gippsland Health Service 155 Guthridge Parade Sale Vic 3850 or email foirequest@cghs.com.au FOI applications must: be in writing – not verbal clearly describe the documents you are requesting access to include the application fee or evidence that you qualify to have the application fee waived be made to the agency that holds the documents you are seeking. You can make a request yourself or you can authorise another person (for example, a solicitor) to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give them your written authorisation. In the case of requesting information relating to a deceased person, the consent of the person’s most senior next of kin who is of or above the age of 18 years is required. Proof of this relationship is required. FOI APPLICATION FORM There are two costs associated with making a FOI request – an application fee and access charges. These charges are set by government regulations. An access charge is applied under the Act for processing your request. Access charges are applied according to the nature of the request and could include search fees ($23.80 per hour), photocopying (20 cents per page), providing written transcripts of a recorded document ($20 per hour). The application fee can be waived if payment is likely to cause you hardship. If you wish to make a claim to have the fee waived you must provide evidence that you receive social security benefits eg: a current social security benefits or health benefits card. The Freedom of Information Act 1982 stipulates all FOI requests shall be completed within 30 days of the Health Information Unit receiving a valid request form and payment. All FOI requests are treated in strictest confidence, as per the Central Gippsland Health Service Confidentiality Policy. Requests requiring interpretation of, or opinion on medical records or reports will be referred to the Chief Medical Officer for separate consideration. If your request is declined, Central Gippsland Health is obliged to notify you within 30 days of the date your request was received. If you are not satisfied with this decision you are entitled to contact the Central Gippsland Health Information Unit on 03 5143 8191 to discuss your concerns. Mail the completed amendment request to: The Freedom of Information Officer Central Gippsland Health Service 155 Guthridge Parade Sale Vic 3850

JHF MCDONALD WING Welcome to JHF McDonald Wing, a welcoming and supportive environment located at Maffra District Hospital. We offer a variety of room options designed to meet the needs and preferences of each resident, ensuring comfort, privacy, and a sense of independence. Our dedicated team of Registered and Enrolled Nurses provide personalised care to support your health and well-being, while our comprehensive food and dining experience offers nutritious, delicious meals tailored to individual dietary needs. Residents can enjoy a wide range of leisure and lifestyle activities, from social programs to outings, all designed to foster engagement and well-being. Our beautiful gardens provide a peaceful retreat, and our maintenance services ensure that the environment remains safe, comfortable, and well-maintained. At JHF McDonald Wing, we are committed to creating a homelike atmosphere where residents feel empowered to live life to the fullest. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ABOUT US ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE ABOUT US LEADERSHIP TEAM Mark Dykgraaf , Chief Executive Officer Caron Mallet , Director of Residential Aged Care Thomas Breakspear , Director of Nursing Nichole Clarke & Victoria Tudor , Nurse Unit Manager OUR VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction. ANNUAL REPORT ANNUAL REPORT 23/24 ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES JHF McDonald Wing Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE JHF McDonald Wing Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. JHF McDonald Wing Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL Allied Health services PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day.

PALLIATIVE CARE Palliative Care is provided in both a sub-acute and community setting. For further information please contact our Community Services Reception on 03 5143 8885 .

GENDER EQUALITY

LEGISLATIVE REQUIREMENTS FREEDOM OF INFORMATION GIFTS, BENEFITS & HOSPITALITY PROCUREMENT CONSULTANCIES GENDER EQUALITY

CONSULTANCIES Details of consultancies (valued at $10,000 or greater) In 2023-24, there were three consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2022-23 in relation to these consultancies is $268,032 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2023-24 (excluding GST) Future expenditure (excluding GST) Mactown Consulting Pty Ltd Work Health Safety Advisory 1-Jul-22 31-Oct-23 As required $12,000 Nil Trewhella Susan Maureen Business System Consultations 1-Jul-22 31-Dec-23 As required $70,296 Nil Provider Assist (PA) Pty Ltd Aged Care an-acc support 1-Jul-23 30-Sep-24 As required $185,736 $46,434 Details of consultancies (valued at $10,000 or greater) In 2022-23, there were five consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2022-23 in relation to these consultancies is $268,538 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2022-23 (excluding GST) Future expenditure (excluding GST) Mactown Consulting Pty Ltd Work Health Safety Advisory 1-Jul-22 31-Oct-23 As required $37,060 NIL ALCRO GROUP PTY LTD Data Governance & Business Intelligence Roadmap 1-Nov-22 30-Jun-23 50,000 $43,240 $6,760 JUJUBES PTY LTD Finance Consultant 6-Jan-23 24-Feb-23 20,000 $19,769 NIL TREWHELLA SUSAN MAUREEN Business Systems Consultations 1-jul-22 1-Jul-23 As required $138,469 $142,000 DELOITTE CONSULTING Pty LIMITED Linen Service Performance 1-Feb-23 30-Apr-23 30,000 $30,000 NIL Details of consultancies (valued at $10,000 or greater) In 2021-22, there were six consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2020-21 in relation to these consultancies is $276,632.91 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2021-22 (excluding GST) Future expenditure (excluding GST) Blight Blight and Blight PTY LTD Architectural Advice 01 July 2021 30 June 2022 $15,000.00 Nil Schluter Sarah Robyn EAP Support for Staff 01 July 2021 30 June 2022 $15,120.00 Nil SLAP Architects Architectural Advice 01 July 2021 30 June 2024 $18,125.00 Nil Trewhella Susan Maureen Business Systems Consultations 01 July 2021 $63,585.00 $70,000 Mactown Consulting PTY LTD Workplace Safety Consultation 01 July 2021 30 June 2022 $67,425.00 $70,000 Provider Assist (PA) PTY LTD ACFI Assessment Review 01 July 2021 30 June 2022 $93,377.91 Nil Details of consultancies (valued at $10,000 or greater) In 2020-21, there were three consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2020-21 in relation to these consultancies is $52,944 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2020-21 (excluding GST) Future expenditure (excluding GST) Food Safety Acts Audit of Central Gippsland Health’s Food Safety Plan 7 Oct 2020 12 Oct 2020 $848 Nil Fragomen (Australia) PTY LTD Assessment of Employer Nomination Pty Limited scheme for Visa Eligibility 1 Apr 2021 30 Apr 2021 $5,809 Nil Gippsland Municipal Valuations Pty Ltd Property Valuation services 1 Oct 2020 8 Oct 2020 $7,447 Nil Karoo Consultancy Pty Ltd Evaluation of Short-Term Restorative Care Services $1,920 Nil Russell Kennedy Solicitors Legal Services 12 Aug 2020 12 Aug 2020 $2,500 Nil Zucini Pty Ltd of Clinical Practice Review of the Aspects 1 Mar 2021 24 Mar 2021 $2,325 Nil Syris Consulting Costing Project Consultation on Outpatient 1 Jul 2020 30 Jun 2021 $4,800 Nil Von Retzlaff Janine Marie Dietician Consultancy on Menus $8,500 Nil Simon Hugh Fraser External Review of MedicalServices Risks 29 Jan 2021 28 Feb 2021 $2,300 Nil RSM Bird Cameron Payroll Consulting Services $7,500 Nil Debra A Smith Assessment of Pathways to Good Health Program 1 Aug 2020 31 May 2021 $11,590 $11,590 Nil Riley Carmel P Review of Maternal and Child Health Service 1 Nov 2020 30 Apr 2021 $19,500 $19,500 Nil Service Industry Advisory Group Engagement for Enterprise Bargaining Agreement Negotiations 1 Jul 2020 30 Jun 2021 $21,854 $21,854 Nil Details of consultancies (valued at $10,000 or greater) In 2019-20, there were two consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2019-20 in relation to these consultancies is $47,627 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2019-20 (excluding GST) Future expenditure (excluding GST) JTA Corporation Workcover Premium review May 2020 June 2020 $32,015 $32,015 Nil SIAG Review and upgrade for Community Carers EBA October 2019 December 2019 $15,612 $15,612 Nil

RENAL DIALYSIS For patients requiring ongoing dialysis treatment, our dialysis unit offers top-notch facilities and experienced professionals who provide comprehensive renal care. We are also proud to house our oncology services, where a compassionate team of oncologists and supportive care specialists deliver personalized treatment plans and support for those battling cancer. HOW TO ACCESS THIS CLINIC Referral from your GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will fax your referral letter to us. Alternatively, you can forward your referral via Fax: 03 5143 8945 Once we receive it, we will contact you to arrange your appointment. CLINIC CONSULTANTS Dr Veena Roberts

VOLUNTEERS Join our amazing Volunteer Team Every single day volunteers have an immeasurable impact on the Central Gippsland Health community and beyond. We offer a variety of opportunities that are aligned with person-centred care and the philosophy of our organisation. We are always on the lookout to recruit willing and enthusiastic people of varying age, background, life skill and experience. You might be great at chatting one to one or in groups, enjoy a group walk, have driving experience, gift wrapping a present, gardening, yoga, playing an instrument or none of these but want to make a difference and connect with your community. We would love to have you! If you would like more information on volunteering with CGH, please contact our Volunteer Support Officer on 03 5147 8380 at joanna.dua@cghs.com.au Please click on the following links for application forms and the volunteer brochure. Student Volunteer Form Volunteer Application Form Volunteer Brochure

STRETTON PARK Welcome to Stretton Park, a welcoming and supportive community offering a comfortable and homelike environment. We provide a variety of room options tailored to meet the individual needs and preferences of each resident, ensuring comfort, privacy, and a sense of independence. Our dedicated team of Registered and Enrolled Nurses and Personal Care Attendants deliver personalised care to support your health and well-being, while our Hospitality Services team deliver diverse food and dining experience offering delicious, nutritious meals that cater to individual dietary needs. At Stretton Park, residents can enjoy a wide range of leisure and lifestyle activities, from social programs to outings, all designed to promote engagement and well-being. Our tranquil gardens offer a peaceful retreat, and our dedicated maintenance team ensures the environment remains safe, comfortable, and well-maintained. We are committed to creating a homelike atmosphere where residents feel empowered to live life to the fullest. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE INDEPENDENT LIVING UNITS ABOUT US BOARD OF MANAGEMENT HELEN MONTAGUE, CHAIR Retired Community Facilitator and Emergency Recovery Officer with Wellington Shire Council and former Division 1 nurse, with over thirty years’ experience working in the community, palliative care and clinical sectors. Currently a Director of the Maffra & District Community Bank and has leadership roles with many local community organisations. Appointed to the Board in 2005. LOUISE RIJS, VICE CHAIR Louise is retired after long term previous employment in the management of Government-funded programs for rural communities. Louise has experience in Corporate Governance and worked as a Partner in a successful family business for many years. She has had significant personal involvement with aged care facilities, which has led to her involvement with, and appreciation for, Stretton Park. Appointed to the Board in 2003. NICK MUNRO, TREASURER Having grown up in Maffra, Nick has worked for over 20 years as an Accountant in large corporations in Melbourne & Singapore. Returning to Maffra to give his sons the same opportunity to grow up in the clean country air. Nick now works in Public Practice as a Tax Accountant. Appointed to the Board in 2015. KATHY CROOKE Trained as a division one nurse with midwifery and maternal and child health certificates. Since living in Gippsland, Kathy has worked at Maffra Hospital, then with local government in community services. She has lectured at TAFE in aged care and spent a lifetime of active involvement in agriculture. Appointed to the Board in 2001. LINDSAY WIGG Born in Maffra, Lindsay spent his early years in Maffra and Sale, attending school locally. In the past 45 years he has been in real estate, property management, development and investment. He is currently a director of four real estate companies in Gippsland. His personal interests are beef cattle breeding, Maffra Lions Club (of which he has been a past president and recipient of the Centenary Medal for services to the Lions Club), he also enjoys travelling. Lindsay has been a board member at Stretton Park for the past 14 years. Appointed to the Board in 2001. RUSSELL MACQUEEN Russell is a semi-retired Anglican Minister. He has been Rector of Orbost, Yarram and Maffra. He was also Archdeacon of East Gippsland and a Police Chaplain. In 2011 he retired from full time ministry and retrained in paramedics. He currently works for the Royal Flying Doctor Service in Victoria. Appointed to the Board in 2001. SARAH CHRISTIE Sarah grew up in Dargo and Briagolong, before moving to Melbourne to study a double degree in Laws and Arts at Monash University. Sarah has since worked as a consultant in change management and in an in-house law firm specialising in employment relations and dispute resolution. Chasing open spaces and community, Sarah returned to Maffra several years ago. She now works for the Federal Government, specialising in industrial compliance and investigation. In her spare time, Sarah enjoys playing tennis and agility training with her kelpie. Appointed to the Board in 2022. DEBBIE DARNELL After training and working as a librarian in the education sector in Western Australia, Debbie moved to Maffra in 2000 when working for the Defence Library Service at East Sale. After 23 years in libraries, she changed careers to grants management in various state and federal government departments in Canberra, Melbourne and Gippsland. Departing the state and federal public sectors after 40 years service, Debbie is now working in the training sector. Appointed to the Board in 2022. BRAD SEMMENS Brad was born and raised in Maffra completing his education locally at Maffra and Sale. After completing a Bachelor of Business (Accounting / Administration), Brad spent 11 years working for the Wellington Shire Council in various finance roles. In 2003 Brad joined his parents in the family funeral business which he now owns and operates. Any spare time is spent with his family and following the local football. Appointed to the Board in 2022. LEADERSHIP TEAM Mark Dykgraaf , Chief Executive Officer Caron Mallet , Director of Residential Aged Care Linda Allman , Clinical Manager OUR VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction. ANNUAL REPORT ANNUAL REPORT 23/24 ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES JHF McDonald Wing Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE JHF McDonald Wing Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. JHF McDonald Wing Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL Allied Health services PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day. INDEPENDENT LIVING UNITS Stretton Park Aged Care has 18 Independent Living Units offering either single bedroom or two bedroom options. All have ensuites, well presented kitchens, bathrooms and private outdoor areas. The units are situated in a peaceful, residential area of Maffra close to a beautiful park, local hospital and convenience store. Services in these contracts include assistance with general maintenance and inclusion in onsite community activities, such as church services and access to the community bus. These units are in demand and a waiting list is maintained. Formal expressions of interest can be submitted for addition to the waiting list. For further information please contact our Aged Care Access Officer on 03 5147 0103 . 1/2

BOOK A TOUR Name* Email* Phone* Facility you would like a tour of* Heyfield Hospital Stretton Park Maffra Hospital Sale Hospital Wilson Lodge Preferred date* Submit