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HINTS & TIPS Applying for your graduate year is an exciting step in your nursing or midwifery career. Taking the time to prepare a thoughtful application and interview can make a big difference. The following tips may help you present yourself confidently and ensure your application stands out. Preparing Your Application • Make your application personal – write in your own words and show us who you are. • Use examples when responding to key selection criteria to demonstrate your skills, experiences and values. • Make sure you know what your referees may say about you. It is perfectly reasonable to speak with them beforehand. • Address all documentation to the correct hospital and ensure your application clearly states the program you are applying for. • Upload all requested documentation to ensure your application is complete. • Reach out to the Graduate Nurse and Midwifery Program Coordinators if you have questions about the program. Introducing yourself and learning more about the program can help you decide if it is the right fit. Preparing for Interviews • Research the hospital and the graduate program before your interview so you understand the organisation and what the program offers. • Practice answering common nursing interview questions with friends or family if you are feeling nervous. • Attend information sessions where possible to learn more about different programs. • Try to relax and be yourself – interviews are simply an opportunity for us to learn more about you. Choosing the Right Graduate Program Your graduate year is the start of your professional journey, so it is important to find a program that aligns with your goals, learning needs and lifestyle. When considering different programs, it may help to ask yourself: • Does the program offer strong clinical support? • Are there rotations that interest me? • How many study days and education opportunities are provided? • Will I have regular access to the Graduate Coordinator for guidance and support? • How large is the graduate cohort? • What is the retention rate following the graduate year? • What EFT options are available? • Will this program fit with my life and commitments, including family and personal responsibilities? Choosing the right graduate program can help set the foundation for a confident and rewarding nursing or midwifery career.

REGISTERED NURSE GRADUATE PROGRAM In 2027, CGH will be offering 18 positions for general stream. This program consists of 3 x 4-month clinical rotations with possible rotational opportunities in: • Medical Unit • Surgical Unit • Women’s and Children's Unit • Emergency Department • Critical Care Unit • Dialysis • Operating Theatre • Paediatrics • District Nursing • Wilson Lodge • Maffra District Hospital • Heyfield Hospital Incorporated Participants will have access to: • A choice of 0.6 EFT to 1.0 EFT • A GNMP Coordinator designated to the wellbeing and success of Graduates at Central Gippsland Health • A 12 Month supported program (February – February) • Paid annual leave • 6x paid study days • 2 x Paid days of extensive organisational orientation • Free uniforms • Paid supernumerary days in each rotation • Clinical support with a team of highly experienced educators and preceptors • A certificate and badge upon completion of the program • Free car parking • Salary packaging • Free Wi-Fi and MIMS app • 24/7 swipe card access to the CGH library with expert help being offered by Librarian • The opportunity to join an active social club • Access to the CGH staff wellness programs For more information, please attend our Information Session on Tuesday the 5th May either in person or via ZOOM. 2027 INFORMATION DAY FLYER APPLICATIONS & INTERVIEWS

CAREER PATHWAYS At Central Gippsland Health we are proud of our strong graduate retention, with many of our graduates choosing to continue their careers with us beyond their graduate year. Our aim is not only to support you during your first year of practice, but to provide clear and meaningful career pathways that allow you to continue developing your skills and confidence as a clinician. Following completion of the Graduate Program, staff have the opportunity to continue their professional development through a range of Transition to Practice programs and supported career pathways. These opportunities may include: • Ongoing ward-based positions, allowing graduates to consolidate their skills, strengthen clinical knowledge and develop leadership capabilities within their teams. • Transition to Specialty Programs, designed to support nurses as they move into new clinical areas and develop advanced skills in their chosen specialty. These programs are typically 12-month structured programs and may include rotations through clinical and high acuity areas, dedicated study days, ongoing support from Clinical Educators and senior clinicians and opportunities to further develop clinical decision making and leadership skills. These programs are designed to support staff as they consolidate their practice and prepare for future postgraduate study. Postgraduate Study Opportunities Central Gippsland Health strongly supports lifelong learning and professional development. In collaboration with universities and supported by our Clinical Education team, many of our nurses and midwives undertake postgraduate study while working at CGH. Postgraduate programs currently being undertaken by CGH staff include: • Medical & Surgical Nursing • Emergency Nursing • Critical Care Nursing • Peri-operative Nursing • Midwifery • Palliative Care • Paediatrics • Education • Leadership and Management By supporting ongoing education and structured career development, CGH aims to help staff build long and rewarding careers within our organisation and community.

GRADUATE REGISTERED NURSES / MIDWIVES - APPLICATIONS & INTERVIEWS Why Choose Central Gippsland Health? At Central Gippsland Health we take pride in providing a supportive and personalised graduate experience. Our smaller graduate cohort allows us to work closely with each graduate, ensuring you feel supported as you transition from student to registered nurse or midwife. Education and clinical support are a strong focus of our program. Graduates have regular access to Clinical Support Nurses, Educators and Graduate Coordinators, providing guidance, bedside teaching and support throughout the year. Structured study days, ward-based education and hands-on clinical learning opportunities are designed to strengthen clinical knowledge and help graduates build confidence in their practice. Graduates at CGH become valued members of their teams and are supported to develop strong clinical skills while building meaningful professional relationships within a multidisciplinary healthcare environment. Applications & Recruitment Process At CGH we believe our personalised approach to supporting graduates and staff is what sets us apart. Each year we welcome one cohort of Graduate Registered Nurses and Graduate Registered Midwives who commence their program in February. The 2027 Graduate Nurse and Midwifery Program recruitment follows the Postgraduate Medical Council of Victoria (PMCV) Computer Match process. The computer match process involves two parts: • Eligible students must first register with PMCV and submit their list of hospital preferences. • Applicants must then submit an application directly to each hospital included in their preference list. Further information regarding the PMCV Computer Match process, including key dates and application requirements, can be found via the link below. Application Process: Part One – PMCV Registration: All applicants must first register through the PMCV Graduate Nurse and Midwifery Program Computer Match system and nominate their preferred health services. Part Two – Hospital Application: Applicants wishing to be considered for the Central Gippsland Health Graduate Nurse and Midwifery Program must also submit an application directly to CGH via SEEK. Applications must include the following documentation: • Curriculum vitae, including a small passport-sized photo • Application letter outlining which stream you are applying for and why you would like to undertake your graduate year at CGH • Written responses to the following key selection criteria • Certified academic transcript of results to date • Two certified clinical placement appraisals from acute placements (including both formative and summative appraisals). Please note: mental health placement appraisals cannot be accepted. Interviews Central Gippsland Health conducts interviews in accordance with PMCV Computer Match guidelines. Following the closing date for applications, shortlisted candidates will receive an email invitation to interview. The invitation will include a link allowing applicants to select a suitable interview time. Interviews are conducted as a 30-minute panel interview, typically including: • Graduate Nurse and Midwifery Program Coordinators • Nurse Unit Managers or senior clinical staff • Human Resources representatives The interview is an opportunity for us to learn more about you, your experiences and your aspirations, while also exploring your clinical thinking and understanding of Central Gippsland Health. We understand interviews can feel daunting and aim to create a welcoming and supportive environment where applicants can feel comfortable sharing their experiences and goals. Further Information: If you have any questions regarding the Graduate Nurse and Midwifery Program, please contact: Tam Jeremiah Graduate Nurse & Midwifery Program Coordinator Phone: 03 5143 8516 Email: tamsin.jeremiah@cghs.com.au Rhys Cuthill Graduate Nurse & Midwifery Program Coordinator Phone: 03 5143 8511 Email: rhys.cuthill@cghs.com.au PMCV PROGRAM MATCH

GRADUATE NURSE & MIDWIFERY PROGRAMMES The Graduate Nursing and Midwifery Program at CGH is specifically designed for those who have completed a double degree Nursing and Midwifery course, and in 2027 CGH will be taking up to 2 positions in this program. Within this stream, we aim to develop confident and competent midwives with clinical exposure given across both general nursing and midwifery areas. Our health service is able to offer Graduates access to our level 4 neonatal newborn service and level 3 maternity service. Each double degree Nursing/Midwifery Graduate is valued and provided with opportunities to build and consolidate their clinical capabilities though a 12month rotation in our Women’s & Childrens Unit with exposure to: • Birthing Suites • Special Care Nursery • Paediatrics • Obstetrics & Gynaecology • General ward patients • Post operative patients In conjunction to this, your 12-month Graduate Nursing/ Midwifery Program will include: • Your choice of 0.6 EFT to 1.0 EFT • A GNMP Coordinator designated to the wellbeing and success of Graduates at Central Gippsland Health • A 12 Month supported program (February – February) • Paid annual leave • 6x paid study days • 2 x days of extensive organisational orientation • Study days that will cover general and midwifery content such as FSEP, PROMPT, NNR and Midwifery Skills. • Free uniforms • Paid supernumerary days in each new rotation • Clinical support with a team of highly experienced educators and preceptors • A certificate and badge upon completion of the program • Free car parking • Salary packaging • Free Wi-Fi and MIMS app • 24/7 swipe card access to the CGH library with expert help being offered by Librarian • The opportunity to join an active social club • Access to the CGH staff wellness programs APPLICATIONS & INTERVIEWS

ENROLLED NURSE GRADUATE PROGRAM In 2027, CGH will be offering positions within the Enrolled Nurse Graduate Program. This program consists of 3 x 4-month clinical rotations across acute, sub-acute and aged care settings, providing graduates with a broad range of clinical experience and the opportunity to develop strong foundational nursing skills. Participants will have access to: • A choice of 0.6 EFT to 1.0 EFT • A GNMP Coordinator designated to the wellbeing and success of Graduates at Central Gippsland Health • A 12-month supported program (February – February) • Paid annual leave • 4 x paid study days • 2 x paid days of extensive organisational orientation • Free uniforms • Paid supernumerary days in each rotation • Clinical support from experienced educators, Clinical Support Nurses and preceptors • A certificate and badge upon completion of the program • Free car parking • Salary packaging • Free Wi-Fi and MIMS app • 24/7 swipe card access to the CGH library, with support from our Librarian • The opportunity to join an active staff social club • Access to CGH staff wellness programs APPLICATIONS & INTERVIEWS

GRADUATE NURSE & MIDWIFERY PROGRAM At Central Gippsland Health (CGH), we are proud to deliver a people-centred health service that puts care, connection and community at the heart of everything we do. Our guiding philosophy, “Better Together”, reflects our belief that the best healthcare outcomes are achieved when we work collaboratively, support one another and value every member of our team. Starting your career as a graduate nurse or midwife is an exciting milestone, but we also understand it can feel like a big step. At CGH, you won’t navigate that journey alone. Our Graduate Programs are designed to provide a supportive environment where you can build confidence, develop strong clinical skills and grow into your role as a nurse or midwife. Education and clinical support are central to our Graduate Programs. Graduates have regular access to Clinical Support Nurses, Educators and Graduate Coordinators, ensuring there is always someone available to guide, teach and support you in the clinical environment. Study days, ward-based teaching and hands-on learning opportunities are designed to strengthen clinical knowledge while helping graduates feel confident and supported in their practice. Central Gippsland Health is proud to offer the following Graduate Program streams for newly qualified nurses and midwives: • Registered Nurse Graduate Program – General Stream • Graduate Nursing / Midwifery Program (Double Degree) • Enrolled Nurse Graduate Program For more information, please attend our Information Session on Tuesday the 5th May either in person or via ZOOM. 2027 INFORMATION DAY FLYER RN GRADUATE PROGRAM APPLICATIONS & INTERVIEWS GRADUATE NURSE & MIDWIFERY PROGRAMMES CAREER PATHWAYS HINTS & TIPS EN GRADUATE PROGRAM

PATIENT INFORMATION I WANT TO KNOW ABOUT... Admission Be alert to the risk of pressure injury Complaints and Compliments Continue safe practices at home Discharge Information Freedom of Information Get the most from your medicines Getting the most from your treatment Help stop the spread of germs How to prevent a fall Identify yourself! Patient Fees Personal Items Private Health Insurance Preadmission Clinic Prepare yourself for going home Smoking Visiting Hours Your rights and responsibilities Your safety as a patient Consumer Information Guide Open Disclosure Patient Privacy FINDING YOUR WAY AROUND Let us get you from A to B. MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health. MORE INFO ADMISSION Useful information to have when being admitted as a planned admission includes the following: Health Insurance details, including the level of cover for those with private health insurance Pension details and/or health care cards Name and contact details for next of kin or other contact. Please note that Central Gippsland Health can bill your fund direct for the bed fee. Ask for details when admitted. BE ALERT TO THE RISK OF PRESSURE INJURY A pressure injury (bed sore) can affect even healthy younger patients. Remaining still and in one place for too long can cause pressure to areas such as your heels and buttocks. Play the ‘Bed Callisthenics’ game! There is a set of bed based exercises that your nurse or physiotherapist can show you which will help reduce the pressure. Get up and move around as quickly as possible, if it is recommended, after your surgery. This will also assist the prevention of blood clots. For those patients who are going to be in bed for a while, we have special wedge pillows for your heels. Ask your nurse for those, even if you are on a trolley in the Emergency Department or going to X-ray. Make sure you know what pressure-relieving devices are going to be used in theatre. COMPLAINTS AND COMPLIMENTS Effective complaints management is fundamental to the provision of quality health care services. As part of a quality and risk obligation, Central Gippsland Health is committed to manage complaints in a timely and appropriate manner, review its complaint data, identify systemic and recurring problems and to develop strategies to improve clinical practice and the delivery of health care services across the organisation. A complaint is an expression of dissatisfaction or concerns about a health care service made by consumers, their carers or others. All complaints and concerns are included whether they are formal written complaints, a concern expressed during discussion with a health professional or views expressed as part of a consumer feedback survey. Informal Complaints are verbal expressions of dissatisfaction which can be dealt with promptly and to the complainant’s satisfaction at the point of service. Formal Complaints include all written complaints and any verbal complaints which cannot be dealt with as informal complaints. Consumers may express their concerns, compliments or complaints in a number of ways: Talk with the relevant staff at a Unit/Program/Department level Complete a Complaints Registration Form Write a letter of complaint to the health service Contact the Aged Care Complaints Resolution Scheme Contact the Health Services Ombudsman Victoria Privacy Complaints can be made by contacting the Contact CGH Privacy Officer 03 5143 8705 , contacting the Office of the Health Services Commissioner 1800 13 60 66 , or the Privacy Commissioner 1300 666 444 . Any health service consumer may lodge a complaint. A relative, friend or other person may lodge a complaint provided that, where possible, they have the service user’s permission. Central Gippsland Health also welcomes any compliments to staff or the service generally as these are rewarding to individuals and the whole of the staff and management group, while also assisting in continuous improvement activities. CONTINUE SAFE PRACTICES AT HOME Talk to your doctor and pharmacist. Ask questions and write down what they say. There is a Shared Care Plan booklet available which can help you keep track of medicines, appointments and other important information. You can get equipment for the home if you need it. Contact the Occupational Therapy department before you go home or ask one of the nursing staff to assist. Keep a telephone near your bed at home in case you need help. Never smoke in bed. Look for things in your home that might affect you walking safely about your home: do not use extension cords, be careful with mats and rugs especially on polished floors and shift light furniture clear of pathways to the bathroom. There is some other information available. Ask staff in your ward or treatment area. DISCHARGE INFORMATION At admission or pre-admission, nursing staff will discuss discharge needs. Generally discharge time is between 10 am and 11 am. Where possible you will be given ample notice of discharge and it is preferable that patients are accompanied home by a relative or friend. There is a discharge co-ordinator available to support patients and their families with any discharge needs. The co-ordinator visits patients in hospital to help plan discharge and link patients, before they leave hospital, with appropriate support services if required. FREEDOM OF INFORMATION The Freedom of Information (FOI) Act provides you with a right to request access to documents held by our organisation. It is possible to obtain copies of information, view information or request an amendment to information that is incomplete, incorrect, out of date or misleading. You can also request access to medical information of another person, with their consent. Before you make a request for access You are encouraged to check if the information or document you are seeking is already publicly available such as in our annual report, policies and procedures, resources, or via our website. Where you cannot find the information or document you are seeking, we encourage you to contact us on (03) 5143 8552 and ask if the information or document you are seeking is available or can be provided to you. Making a request for access A request needs to be made in writing, this can be either be brought to our reception or sent in by email or in a letter. The request needs to clearly describe the information or document you are seeking access to. You can make a request for access by either: Emailing: foirequest@cghs.com.au Sending a letter to: The Freedom of Information Officer Central Gippsland Health 155 Guthridge Parade SALE VIC 3850 Bringing your letter or FOI application form to our reception If we cannot clearly identify the information or documents you are requesting, we will contact you to clarify your request. Processing your request Please note that there is an application fee when you request information through the FOI Act. The application is not valid until the application fee is paid (or waived). The application fee will be waived if you can provide evidence that you receive social security benefits e.g. a current health benefits or social security benefits card. Once we understand what information or document you are seeking, we will process your request and provide you with a decision as soon as possible but no later than 30 days after the date of your request. We may extend the 30-day period by up to an additional 15 days if consultation with third parties is required. We assess each FOI request according to the requirements of the FOI Act. You will be notified if there are any documents that are exempt and reference to the section of the FOI Act will be provided. FREEDOM OF INFORMATION APPLICATION FORM GET THE MOST FROM YOUR MEDICINES Ask your nurse or pharmacist about your medicines – what they are, what they look like, what they do, when they are to be taken and what side effects they may have. If you do not recognise a medicine, check that it is for you before taking it. Let your doctor or nurse know if you have any allergies or sensitivities to any medicines, foods or rubber products. Tell your doctor or nurse about all medicines you are taking including vitamins, herbal remedies and any other over the counter medicines. Do not take medicines that you brought from home unless you are told to do so by your doctor or nurse. GETTING THE MOST FROM YOUR TREATMENT Ask your doctor and nurse about your plan of care. Make sure that you understand and agree with that plan.Ask a family friend or relative to listen with you when treatment, care plans, test results and discharge plans are explained to you. This will help you remember things later on. Be informed about your treatment. Ask when treatment will be given and what they are for. If you don’t understand a treatment, have someone explain it again. If equipment is used for your care, have someone explain it to you first, show you how it works and how it should sound if there are alarms. Question anything that seems different from what you were told. HELP STOP THE SPREAD OF GERMS Hand washing is the best way to prevent the spread of germs. Practice good personal hygiene and let a nurse know if your linen or gown needs to be changed. Staff will welcome a reminder to wash their hands or wear gloves before they carry out treatment. Ask friends or relatives who have colds or other contagious illnesses not to visit you in hospital. Get vaccinated, if it is recommended. ‘Flu and pneumonia vaccines can help prevent illnesses in older people and those who have low immunity. HOW TO PREVENT A FALL Ask for help if you want to get out of bed especially at night. The hospital is an unfamiliar place and most falls happen when patients try to get out of bed on their own to go to the bathroom. Make sure that your call bell on your bed works and you know how to use it. Let your nurse know if you can’t reach it or can’t use it. Call for help before the need to go to the bathroom gets really urgent. Make sure that the light is on, at night, if you want to use the bathroom or move around your room. Keep your glasses within reach. Make sure that any furniture or equipment is moved out of the path to the door. Wear slippers with rubber soles to prevent slipping. Tell staff if there are any fluid spills or obstructions that might trip you. Make sure that the brakes are locked on your bed and any chairs, including shower chairs and wheel chairs before you get into them. Make sure children are supervised in play areas and around raised equipment like cots. IDENTIFY YOURSELF! When you come into hospital, you will have an identification band on your wrist. You need to wear it at all times. If it comes off, you need to ask for a new one. Check the information on your armband to make sure that your name and other important information is correct. Make sure that all staff check your armband before any procedure or test. PATIENT FEES Eligible (including Reciprocal Health Care) and Ineligible Patient Fees Fees for ineligible patients (patients not covered by Medicare including overseas patients), are set to achieve full cost recovery. Some overseas patient are entitled to financial assistance according to Reciprocal Health Care Agreements. http://www.servicesaustralia.gov.au/individuals/services/medicare/reciprocal-health-care-agreements/when-you-visit-australia Ineligible Admitted Patient Fees Patient Classification Accommodation Fee Rates for 2019-20 Medical same day* $1,000 per day Medical overnight / Rehabilitation per day* $1,250 per day Obstetrics Vaginal/Caesarean – total fee $4,000 / $11,000 Surgical – total fee (Contact CFO and HIM urgently) DRG weight x $5,295 Hospital in the Home per day* $750 per day Prosthesis $ cost recovery * The following items will be separately charged to the fee listed above: Medical Imaging Ineligible Emergency Department Fees Patients who are ineligible for Medicare who are attended to in Emergency only will be charged a fee of $600 per attendance. (Note: This is inclusive of the facility fee but excludes diagnostics which should be charged separately) Ineligible Outpatient Fees Outpatient Service Fee Allied Health $100 per hour Antenatal care $100 per hour Postnatal care $100 per hour Home Nursing Care $100 per hour PERSONAL ITEMS Pay close attention to where you place your dentures, hearing aids, eye glasses and other personal items (if you have them). These are very important to your comfort and well-being. Small amounts of cash are advised if you wish to purchase newspapers and other items from the kiosk. Never keep large sums of money in your bedside locker. PRIVATE HEALTH INSURANCE Central Gippsland Health, Sale Hospital is primarily a public hospital, open to all people throughout the local catchment area. However there is an opportunity for patients to choose, if they wish, to come in as a privately insured patient. Being a private patient can benefit your local hospital, as it lowers the costs to the health service. The benefits you can gain include priority when put on the waiting list for elective procedures and the ability to choose your own doctor. Private patients have first priority on private rooms, but only after clinical considerations are taken into account. Please note, it is important to check your level of cover prior to admission. CGH Private Health Insurance Brochure PRE ADMISSION CLINIC The Pre-admission clinic is run to facilitate day of surgery admissions. It is an opportunity to discuss your needs and plan admission before you attend hospital. Nursing and medical assessment is conducted with documentation completed at the pre-admission clinic. Patient education is provided regarding the surgery to be performed. Contact the pre-admission clinic on 03 5143 8145 for details. PREPARE YOURSELF FOR GOING HOME Make sure that you understand discharge instructions including your medicines and any information about follow-up appointments with your doctor. Ask for a telephone number for the ward in case you have questions when you get home. You also need to be aware of the right time to seek medical treatment if you have any concerns about your health. In some cases, you will be called by one of the nursing staff when you go home to ensure that things are going according to plan. They will discuss with you the best time to call before you leave the ward. SMOKING Central Gippsland Health is a leader in health promotion and acute and community care premises are totally smoke free, with smoking not permitted in buildings or on the grounds. Nicotine replacement therapy is provided for patients while in hospital and staff are supported as required. Aged care facilities, which are the homes for a range of individuals, will continue to have designated smoking areas made available. VISITING HOURS Visiting hours at Sale Hospital are from 10am - 12pm and 2pm - 7pm. Visiting hours for Residential Aged Care Facilities (Heyfield Hospital/Laurina Lodge, Stretton Park, Maffra Hospital/JHF McDonald Wing, Wilson Lodge) are open. YOUR RIGHTS AND RESPONSIBILITES Australian Charter of Healthcare Rights in Victoria YOUR SAFETY AS A PATIENT Central Gippsland Health is committed to ensuring your safety while you are in our organisation. We know that if patients are involved in their care whilst in hospital, they tend to do better and stay safer. By working together as part of the health care team, you can lower your risk of injury and make your stay in hospital as safe as possible. The following may assist you to make your stay a safe and comfortable experience: Ask questions If you need an interpreter when English is not your primary language, please get one of your relatives to let a staff member know. If you are deaf or hearing impaired, please let staff know. If you think of something when your doctor or nurse is not with you, write it down so that you can ask them later. Your safety and comfort is important to us and at CGH we will assess your mobility and transfer needs as part of our safe patient handling (Smart Lift) program. Wherever possible, the maintenance of your mobility independence will be encouraged by our nursing and midwifery staff. Where assistance with mobility and transfers is identified, our trained staff will provide safe patient transfer techniques and appropriate equipment to prevent injuries during patient handling. Dedicated safety champions or “Smart Lift representatives” in each unit ensure their colleagues follow safe patient handling policies and procedures and are available to discuss your specific patient handling needs. CONSUMER INFORMATION GUIDE Australian Charter of Healthcare Rights in Victoria OPEN DISCLOSURE Open Disclosure is the process of openly communicating with patients, clients, residents and carers when an adverse event has occurred. It involves listening to concerns and experiences, acknowledging emotions, providing honest and factual information, and offering an expression of regret, including saying sorry. At Central Gippsland Health (CGH), Open Disclosure supports a patient-centred approach to care by working collaboratively with those affected to identify their needs, plan ongoing care, and rebuild trust and confidence in healthcare relationships. The Statutory Duty of Candour (SDC) is a legal requirement that applies when a Serious Adverse Patient Safety Event (SAPSE) occurs. It is guided by principles including transparency, respect, communication, accountability, advocacy, leadership and the promotion of a just culture. CGH is committed to fostering an environment where adverse events can be identified and reported openly, enabling continuous learning and system improvement. Open and honest communication is central to this process, and professional interpreters are engaged where required to support people with low English proficiency. Open Disclosure is also a requirement under the Aged Care Quality Standards, including: Standard 6 – Feedback and Complaints: providers must use open disclosure processes when things go wrong. Standard 8 – Organisational Governance: organisations providing clinical care must maintain a Clinical Governance Framework that includes open disclosure. Patient Privacy Central Gippsland Health has embraced privacy legislation and is committed to ensuring that consumer and staff rights to privacy are upheld at all times. The network has proper processes and policies in place to ensure compliance with privacy legislation and to provide information to staff and consumers regarding privacy rights and responsibilities. All Central Gippsland Health consumers have the right to have personal information stored in a secure location and to be assured that only information that is necessary to ensure high quality health care is to be collected. Central Gippsland Health has a privacy complaints procedure that monitors and enforces privacy issues. A copy of this procedure is available on request by contacting our Privacy Officer on 03 5143 8705 . Caresync Exchange - Patient Privacy Collection Notice The Central Gippsland Health and the Department of Health collect and disclose information via a secure electronic health information sharing system to allow clinicians to access critical patient health information at the point of care across the Victorian public health system. Access to information about any previous treatment you received will enable us to provide you with safe and effective care. The Department of Health and Central Gippsland Health handles your information in the system in accordance with the Health Services Act 1988 (Vic), Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic). The Health Services Act 1988 (Vic) imposes penalties relating to unauthorised access, use or disclosure of information. Information collected and shared includes your personal information such as your name, date of birth and address and relevant health information, including treatment your received. For more information, please see the CareSync Exchange Privacy Management Framework at Victorian Electronic Patient Health Information Sharing System Privacy Management Framework or contact our Privacy Officer on 03 5143 8705. ACKNOWLEDGEMENT OF THE TRADITIONAL OWNERS AND ELDERS OF THE LAND Central Gippsland Health wishes to acknowledge the Traditional Owners of the Land – the Gunaikurnai People. We would like to pay respects to Elders past, present and emerging. Our vision is for a safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. MORE INFORMATION

PROCUREMENT PROCUREMENT The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies. Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models. In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016. Central Gippsland Health has established a Procurement Framework that provides guidelines and procedures for conducting any procurement activity. The Framework and its associated procurement policy and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of CGH. The Framework ensures strategic planning, equity of supply, opportunity for local businesses and demonstrated value for money for all of CGH’s procurement activities. See link below for Terms and Conditions. TERMS AND CONDITIONS ACTIVITY PLAN SUMMARY COMPLAINTS PROCESS A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by CGH in the procurement activity for a good or service. A complainant can refer a complaint about goods and services to anyone within CGH. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response. The complainant is required to provide details of the concerned dispute or complaint being lodged, including: A clear written statement of the perceived unsatisfactory approach and/or actions in the procurement process Copies of or references to information to support the complaint A statement regarding the desired outcome from the complaint process If further correspondence or information is required, the supplier will be given no less than 15 working days to respond to any communication from CGH unless the matter is urgent Complaints are to be lodged in writing or email to: Chief Procurement Officer Email: cpo@cghs.com.au Central Gippsland Health 155 Guthridge Parade Sale, Victoria 3850 OUR PROCUREMENT COMPLAINTS OFFICER Our Chief Procurement Officer will receive and review the complaint, then assign a dedicated procurement complaints officer. The Procurement Complaints Officer will be independent of the procurement process and the subject matter of the complaint. Upon receipt of the complaint, the officer will: Acknowledge receipt of the complaint within 5 working days of receiving it. This acknowledgement will contain the contact name of the investigating officer, the proposed action and the associated timeframes If additional information or clarification of complaint is required, CGH will advise the supplier of this. CGH and the complainant will come to an agreed extension of time The complainant should be advised in writing of the process undertaken by CGH, the outcome of the investigation, usually within 30 working days of receiving all written correspondence relating to a complaint. This correspondence should also include escalation process if the complainant is unsatisfied with the outcome. UNRESOLVED COMPLAINTS If the complainant is unsatisfied with the outcome from CGH, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB). A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of CGH. This could be related to the management of the complaint or the application of procurement policy and procedures. CGH is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties. Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by CGH to: Chief Executive HealthShare Victoria Level 34, Casselden, 2 Lonsdale Street MELBOURNE VIC 3001 Electronically to: complaints@healthsharevic.org.au VGPB The Chair Victorian Government Purchasing Board Department of Treasury and Finance GPO Box 4379 MELBOURNE VIC 3001 The complainant must provide the following material: evidence that CGH did not correctly apply the procurement policy and procedures in relation to a procurement activity evidence that CGH’s complaints management procedures were not applied correctly a copy of all relevant correspondence between the complainant and CGH in relation to the nature of the complaint any additional material requested by the HPV Board/VGPB to assist it in its findings The HPV Board/VGPB: will inform CGH and complainant of its findings and any further action it intends to take in relation to the matter can require CGH’s CEO to audit its application of procurement policy and procedures in relation to the procurement activity can inform the Minister of Health (HPV complaints) or Assistant Treasurer (VGPB complaints) of its review of a complaint and advise the Minister of further action that could be taken may note the outcome of a review in relation to any complaint in its annual report to Parliament MODERN SLAVERY Central Gippsland Health upholds the Australian Government’s position on modern slavery. There is no place for modern slavery in the Australian community or in the global supply chains of Australian goods and services. For further information on Modern Slavery, follow the link: https://www.homeaffairs.gov.au/criminal-justice/Pages/modern-slavery.aspx If you are aware of any form of modern slavery in the CGHS supply chain please notify the Chief Procurement Officer. Chief Procurement Officer Email: sale.supplydepartment@cghs.com.au Central Gippsland Health 155 Guthridge Parade SALE VIC 3850 MODERN SLAVERY STATEMENT RESOURCES AND LINKS http://healthsharevic.org.au/assets/Publications/About-HPV.pdf https://www.australiantenders.com.au/ https://www.buyingfor.vic.gov.au/victorian-government-purchasing-board-vgpb

VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity. Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction.

PRIVACY Central Gippsland Health has embraced privacy legislation and is committed to ensuring that consumer and staff rights to privacy are upheld at all times. The network has proper processes and policies in place to ensure compliance with privacy legislation and to provide information to staff and consumers regarding privacy rights and responsibilities. All Central Gippsland Health consumers have the right to have personal information stored in a secure location and to be assured that only information that is necessary to ensure high quality health care is to be collected. Central Gippsland Health has a privacy complaints procedure that monitors and enforces privacy issues. A copy of this procedure is available on request by contacting our Privacy Officer on 03 5143 8705 . Caresync Exchange - Patient Privacy Collection Notice The Central Gippsland Health and the Department of Health collect and disclose information via a secure electronic health information sharing system to allow clinicians to access critical patient health information at the point of care across the Victorian public health system. Access to information about any previous treatment you received will enable us to provide you with safe and effective care. The Department of Health and Central Gippsland Health handles your information in the system in accordance with the Health Services Act 1988 (Vic), Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic). The Health Services Act 1988 (Vic) imposes penalties relating to unauthorised access, use or disclosure of information. Information collected and shared includes your personal information such as your name, date of birth and address and relevant health information, including treatment your received. For more information, please see the CareSync Exchange Privacy Management Framework at Victorian Electronic Patient Health Information Sharing System Privacy Management Framework or contact our Privacy Officer on 03 5143 8705.

GERONTOLOGY We support people through the processes associated with bodily changes from middle age through later life. Available services include: Inpatient GEM Memory and Cognitive Dysfunction Clinic Mobility and Balance Clinic HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins CLINIC CONSULTANTS Dr Fuad Hameed Dr K Somila Silva