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LAURINA LODGE Aged care services are provided at Heyfield Hospital through Laurina Lodge, an aged care facility built in 1994 and extended in 2006. Co located with Heyfield Hospital Inc. Laurina lodge offers transitional care, respite and permanent care. In addition to all Aged care services, Residents have access to Heyfield Medical Centre located on-site. Together with you and your family, we aim to assist you with your transition into residential care and welcome your participation in this process. Our goal is to enable and empower all our residents and their families to engage in a lifestyle of their choice. Your experience is important to us. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE ABOUT US BOARD OF MANAGEMENT RAELENE HANRATTY, CHAIR Raelene has been a member of the Australian Institute of Company Directors since July 2015. Raelene and her husband Dennis dairy farm at Upper Maffra West where they have raised 7 children. Raelene is dedicated to the local community and has held many executive committee positions on various organisations. She is currently the Deputy Chair of Southern Rural Water’s ‘Macalister Customer Consultative Committee’, the secretary of the Heyfield Tennis Club, and the treasurer of the Nambrok Newry Junior Football Club. Raelene is committed to ensuring that Heyfield Hospital and Laurina Lodge provide quality services to the Heyfield and District community. Appointed to the Board in 2015. MARY MANESCU, VICE CHAIR Mary holds a range of clinical nursing and senior leadership roles in the private and public health sector. She also worked extensively for the Department of Health (Victoria) in various areas including regulation, major capital works, performance and information management. Mary holds a Master of Health Services Management and is a graduate of the Australian Institute of Company Directors. Beyond her substantive role, Mary is an accreditation surveyor with the Australian Council on Healthcare Standards Appointed to the board in 2024. PETER SKEELS Peter has over 36 years’ experience in the provision of financial, commercial, and strategic advice within the utility and service provision industries. His past roles have included Financial Planning and Strategy, Chief Financial Officer and General Manager, Customer Services. Peter is currently employed with Gippsland Water where his substantive role is General Manager, Operations. In recent years, Peter has been extensively involved in the justification, financing, construction and delivery of the Gippsland Water Factory project, a $230m advanced wastewater treatment and recycling project located near Morwell, Victoria. Peter holds a Bachelor of Business, Monash University with majors in Accounting and Economics and is a Fellow of the Australian Society of Certified Practicing Accountants (FCPA). He has held the following voluntary appointments, Past Chairman, Gippsland Branch CPA 1998 – 2004, Director and Deputy Chairman, Gippsland Grammar School, Sale 2004 – 2013 and Director Heyfield Hospital Incorporated 2014 – present. Peter’s primary recreational interests revolve around scuba diving where he is recognised by the Professional Association of Diving Instructors as a Master Scuba Diver Trainer and with Technical Diving International as an Instructor. Appointed to the Board in 2014 JOHN SUNDERMANN John was educated at Heyfield primary school and Gippsland Grammar, spending a semester at the University of Illinois in year 12. On finishing school, John has worked on the family farm at Heyfield running angus cattle stud, a poll Dorset sheep stud and a dairy farm. John has been President of the Catholic College (Sale) school Board, Secretary/Treasurer of the Seaton Fire Brigade, Secretary and Treasurer of the Heyfield Golf Club and a member of the Macalister Consultative Committee for Irrigators. Appointed to the Board in 2014. RUSSELL MACQUEEN Russell is a semi-retired Anglican Minister. He has been Rector of Orbost, Yarram and Maffra. He was also Archdeacon of East Gippsland and a Police Chaplain. In 2011 he retired from full time ministry and retrained in paramedics. He currently works for the Royal Flying Doctor Service in Victoria. Appointed to the Board in 2001. SARAH CHRISTIAN Sarah grew up in Heyfield and completed a Bachelor of Science at Melbourne University. After travelling overseas and working at the Great Ormond Street Hospital for Sick Children in London UK, she returned to Australia to complete a Bachelor of Medicine and Surgery at Flinders University in Adelaide. Sarah completed her specialist training with the Royal Australian College of General Practitioners in 2014. She enjoys teaching and also works part time for Eastern Victoria GP Training as a Medical Educator and Training Advisor. She is passionate about addressing the rural shortage of Doctors and medical services. Sarah has three beautiful children and loves spending time with her extended family. Appointed to the Board in 2017. LIZ DRIFFIELD Liz Driffield is a Board Member of Heyfield Hospital, bringing her background in administration, fundraising, and community service to support the hospital’s mission. Having worked across local government, not for profit organisations and in the education sector, she is passionate about strengthening services that make a difference in people’s lives. As someone who grew up in Heyfield and a long time Gippsland local, Elizabeth values the role Heyfield Hospital plays in the community and is committed to ensuring it continues to provide compassionate care for residents. GLEN WILLIAMSON Since 2019, Glen has been a Commercial Executive looking after 7 small global businesses in the role of Chief Operations Officer for a private entrepreneur with a combined turnover of $50 million dollars, covering all facets of operations such as Risk Strategy, Mergers and Acquisitions and Financial Governance in industries as varied as Technology Hardware, Digital Software Services, Motor Sport and Meal Replacement Shakes across a multitude of geographies. Prior to that, Glen was a Global Procurement professional for more than 20 years. Glen brings experience across the Retail, Pharmacy Distribution, Not for Profit, Finance, IT, Facilities Management and Telecommunications Technology industries ns many times along the journey. Glen also has an interest in Mental Health and is currently studying to gain a Diploma of Counselling with the Australian Institute of Professional Counsellors. Appointed as an observer in 2024. DAVID GRAHAM David was educated at Heyfield Primary and then Gippsland Grammar for his secondary years. After finishing year 12, he worked with a Timber Import/Export company in Melbourne for 4 years before returning to work in the family business. David has been Sole Director of Vern Graham Pty Ltd since July 2000. He served as a Board Member of Heyfield & District Community Financial Services for 11 years, including 3 years as Treasurer. Being a keen sportsman, David has served on committees of numerous local clubs and community organisations. Appointed as an observer in 2024. LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Rebecca Berry , Service Manager OUR VISION, MISSION & VALUES To add value to our community through high quality, flexible health and aged careservices tailored to meet our community’s needs. In doing so we will: Attract, retain and develop a vibrant and dynamic workforce within a framework ofmutual obligation; Maintain our financial independence and long-term financial sustainability; Provide high quality services that exceed, external quality and accreditationstandards; and Develop innovative, exciting and relevant service delivery models that bothembrace and take advantage of regional partnerships, collaborative servicedelivery programs and funding opportunities, To achieve our mission, we have identified four (4) independent priority areas: Provision of disability support services; Enhanced stakeholder engagement; Retention of upskilled workforce; and Provision of advanced aged care support. In growing this community asset, we will: Value our independence; Act with honesty, transparency and integrity; Strive for excellence in the quality of services we provide; Place the community, our residents and patients at the center of what we do; Be supportive and socially just in the provision of our services; and Demonstrate through respect and mutual obligation the way we value our people. ANNUAL REPORT ANNUAL REPORTS ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES Laurina Lodge Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE Laurina Lodge Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. Laurina Lodge Wing Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day.

REFERRER PORTAL Welcome to our Referrer’s Portal. You will find a list of services provided at the Sale Hospital, and the names of the doctors who provide the service. Please use the contact provided to send referrals. Referrals can be addressed to specific clinicians, or addressed to the speciality where your referral will be triaged within that medical team. Speciality Doctor Referral contact Public/Private Cardiology Dr Kegan Moneghetti gpcorrespondence@cghs.com.au Public Cardiology Prof Andrew Wilson gpcorrespondence@cghs.com.au Public Cardiology Dr Khoa Phan gpcorrespondence@cghs.com.au Public Cardiology Dr Alex Huang gpcorrespondence@cghs.com.au Public Cardiology Dr Vindhya Wilson gpcorrespondence@cghs.com.au Public Cardiology Dr Fei Fei Gong gpcorrespondence@cghs.com.au Public Cardiology Dr Stephanie Rowe gpcorrespondence@cghs.com.au Public Cardiology Dr Andrew Macisaac gpcorrespondence@cghs.com.au Public Cardiology Dr Max Ray gpcorrespondence@cghs.com.au Public Dermatology Dr Alex Gin reception@dermatologyclinic.com.au Private ENT Dr Stephen Tudge office@malvernhillconsulting.com.au Private Consulting Endocrinology and Diabetes Dr Shree Nagendram gpcorrespondence@cghs.com.au Public Gastroenterology Mr Simon Banting mailto:Simon.banting@svha.org.au Private Gastroenterology A/Prof Chris Mills 03 5630 8800 Private Geriatrics Dr Somila Silva gpcorrespondence@cghs.com.au Public IVF Dr Gareth Weston reception@drgarethweston.com.au Private Infectious Disease Dr Emma Paige gpcorrespondence@cghs.com.au Public Infectious Disease Dr Aadith Ashok gpcorrespondence@cghs.com.au Public Infectious Disease Dr David Griffin gpcorrespondence@cghs.com.au Public Nephrology Dr Rory Wallace gpcorrespondence@cghs.com.au Public Nephrology Dr Arushi Ramnarain gpcorrespondence@cghs.com.au Public Neurology Dr Tharani Chandran gpcorrespondence@cghs.com.au Public Neurology Dr Jason Ray gpcorrespondence@cghs.com.au Public Neurology Dr Andreas Pattichis gpcorrespondence@cghs.com.au Public Neurology Dr Kelly Bertram gpcorrespondence@cghs.com.au Public Neurology Dr Michael Zhong gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Miras Bekbulatov gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Raja Tewari gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Sandhya Gupta gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Nuzhat Zia gpcorrespondence@cghs.com.au Public Oncology Dr Divyanshu Dua gpcorrespondence@cghs.com.au Public Ophthalmology Dr Doron Hickey alexamini@alexamini.com.au Private Ophthalmology Dr Alex Amini alexamini@alexamini.com.au Private Orthopaedics Mr Malcolm Thomas receptiongog@gmail.com Private Consulting Orthopaedics Dr David Owen receptiongog@gmail.com Private Consulting Paediatrics Dr Graham Barrington gpcorrespondence@cghs.com.au Public Paediatrics Dr Abraham Oommen gpcorrespondence@cghs.com.au Public Paediatrics Dr Dulshanie Silva gpcorrespondence@cghs.com.au Public Paediatrics Dr Mustafa Adamji gpcorrespondence@cghs.com.au Public Physician Dr Minz Cheah gpcorrespondence@cghs.com.au Private Physician Dr Nizam Uddin gpcorrespondence@cghs.com.au Private Physician Dr Vittal Jadhav gpcorrespondence@cghs.com.au Public Surgery Mr Paul Strauss straussmedical@gmail.com Private Consulting Surgery Dr Amanda Young gpcorrespondence@cghs.com.au Public Surgery Mr Kuda Galketiya gpcorrespondence@cghs.com.au Public Surgery Mr Masimba Nyandowe gpcorrespondence@cghs.com.au Public Surgery Paediatrics Mr Chris Kimber info@thechildrenssurgery.com.au Private Urology Mr Philip McCahy appt@seurology.com.au Private Vascular Dr Neil Roberts neilgroberts@gmail.com Private

FREEDOM OF INFORMATION All requests for patient information can be emailed to foi@cghs.com.au The Victorian Freedom of Information (FOI) Act 1982 gives you the right to access documents about your personal affairs, including medical records and the activities of government agencies. Requests for access to your Central Gippsland Health record can be made in writing to: The Freedom of Information Officer Central Gippsland Health Service 155 Guthridge Parade Sale Vic 3850 or email foirequest@cghs.com.au FOI applications must: be in writing – not verbal clearly describe the documents you are requesting access to include the application fee or evidence that you qualify to have the application fee waived be made to the agency that holds the documents you are seeking. You can make a request yourself or you can authorise another person (for example, a solicitor) to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give them your written authorisation. In the case of requesting information relating to a deceased person, the consent of the person’s most senior next of kin who is of or above the age of 18 years is required. Proof of this relationship is required. FOI APPLICATION FORM There are two costs associated with making a FOI request – an application fee and access charges. These charges are set by government regulations. An access charge is applied under the Act for processing your request. Access charges are applied according to the nature of the request and could include search fees ($23.80 per hour), photocopying (20 cents per page), providing written transcripts of a recorded document ($20 per hour). The application fee can be waived if payment is likely to cause you hardship. If you wish to make a claim to have the fee waived you must provide evidence that you receive social security benefits eg: a current social security benefits or health benefits card. The Freedom of Information Act 1982 stipulates all FOI requests shall be completed within 30 days of the Health Information Unit receiving a valid request form and payment. All FOI requests are treated in strictest confidence, as per the Central Gippsland Health Service Confidentiality Policy. Requests requiring interpretation of, or opinion on medical records or reports will be referred to the Chief Medical Officer for separate consideration. If your request is declined, Central Gippsland Health is obliged to notify you within 30 days of the date your request was received. If you are not satisfied with this decision you are entitled to contact the Central Gippsland Health Information Unit on 03 5143 8191 to discuss your concerns. Mail the completed amendment request to: The Freedom of Information Officer Central Gippsland Health Service 155 Guthridge Parade Sale Vic 3850

ALLIED HEALTH We offer a wide range of allied health services designed to support the health and wellbeing of our community. These services are delivered in various settings, with some available exclusively to hospital inpatients, while others support outpatients and community clients through a range of funding programs. To find out if you're eligible to access our allied health services, please contact the Community Rehabilitation Centre on 03 51438 561. NDIS ALLIED HEALTH SERVICES CHILDREN'S SERVICES ADULT SERVICES

CONSUMER FEEDBACK Central Gippsland Health is committed to the use of consumer, carer and community feedback to contribute to safety and quality improvements. Community members, consumers and carers are encouraged and enabled to provide feedback about the service. All formal feedback is acknowledged verbally or in writing and responded to promptly and with sensitivity. Feedback can be provided in a number of ways: Discuss with the relevant staff at Unit/Program/Department level Write a letter to the CEO at 155 Guthridge Parade, Sale VIC 3850 Telephone the Executive Suite on 03 5143 8319 Complete a consumer Feedback Form: Consumer Feedback Form Email ceoexecsecretary@cghs.com.au Tell your story on Care Opinion Australia Button

LEGISLATIVE REQUIREMENTS FREEDOM OF INFORMATION GIFTS, BENEFITS & HOSPITALITY PROCUREMENT CONSULTANCIES GENDER EQUALITY

OUR PEOPLE BOARD OF DIRECTORS SENIOR MANAGEMENT TEAM ORGANISATIONAL STRUCTURE

MIDWIFERY AT CGH The Women’s and Children’s Unit is located at the Sale Campus of CGH. The Unit provides obstetric services, inclusive of antenatal, midwifery and domiciliary services a level 3 neonatal nursery and paediatric services and is supported by a full range of services.

ABOUT US Central Gippsland Health is the major provider of health and aged care services in the Wellington Shire. We serve an immediate population of Central Gippsland and reach a wider community in East Gippsland in terms of more specialised services such as perinatal services, critical care and surgery. We are unusual being both a sub-regional and an integrated health service, providing a broad range of primary, secondary and tertiary services, including a near comprehensive range of HACC services, through to adult intensive, coronary care and level 4 neonatal care. The current focus of the health service is to leverage our integration in assisting with the breaking down of traditional program barriers and service delivery silos that have flourished, in order to develop a highly efficient system that responds to people’s needs. We do this by placing our patients at the centre of a service delivery system focused on supporting the achievement of their goals and aspirations, consistent with the principles embedded in the “active service model’. In 2013, Central Gippsland Health released its Health Plan 2012-2022, a consultation document that represents a detailed response to the Victorian Health Priorities Framework 2012-2022, Rural and Regional Health Plan. It describes how we can support an area-based planning approach to develop a system that is responsive to people’s needs. The health service has acute campuses at Sale, Maffra and Heyfield; community and home support services are provided throughout the Shire of Wellington (with the exception of Yarram and District) with centres in Maffra, Sale, Heyfield, Rosedale and Loch Sport; and residential aged care services at Sale, Maffra and Heyfield. COMMITMENT TO CHILD SAFETY CGH is committed to Child Safety. We want children to be safe, happy and empowered. CGH is committed to: Preventing Child Abuse and identifying risks early, and has robust human resource and recruitment practices for staff and volunteers, with the intent of removing and reducing risks. The safety, participation and empowerment of children and has zero tolerance of child abuse. Regularly training and educating our staff and volunteers on child abuse risks. Supporting and respecting children, as well as our staff and volunteers. The cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability. Ensuring we have specific policies, procedures and training in place that support our leadership team, staff and volunteers to achieve these commitments. VISION, MISSION & VALUES COMMUNITY NETWORKS OUR PEOPLE HISTORY VISITORS GUIDELINES LEGISLATIVE REQUIREMENTS

CARDIOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via Fax: 03 5143 8886 Email: PatientServicesReception@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Every time you come Medicare card Private health insurance card (if applicable/if you want to use it) Cardiology test results or reports Medicines you need to take while you are here List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins Glasses, hearing aid, walking frame For a clinic appointment Your appointment letter Any special items listed on your letter TAC or Workcover claim number (if relevant) CASA or VicRoads forms SERVICES AVAILABLE Cardiology services include ECG, Holter Monitors, Blood Pressure Monitors, Stress Testing, Pacemaker Clinics. Cardiology is a Medicare Benefit claimed service. Clinic Appointment Duration Day Time ECG 10 Minutes Mon-Fri Any Holter Monitor 30 Minutes Mon-Thu Any BP Monitor 30 Minutes Mon-Thu Stress Custom per clinician Pacemaker Custom per clinician Any OTHER CARDIOLOGY SERVICES CT Coronary Angiography Echocardiogram For these appointments please contact our Medical Imaging Department on 03 5143 8620 CLINIC CONSULTANTS Dr Minz Cheah Dr Ian Matthews – Pacemaker clinic consultant GENERAL CARDIOLOGIST CONSULTATIONS Please send referrals to gpcorrespondence@cghs.com.au where they will be triaged and patients will be contacted for appointments. CONTACT US Phone : 03 5143 8145 Fax : 03 5143 8886 Email : PatientServicesReception@cghs.com.au OPENING HOURS Monday – Thursday 8:50am-4:00pm Friday 8:50am-3.30pm

ALLIED HEALTH SERVICES PHYSIOTHERAPY Physiotherapists are highly qualified health professionals who work in with their patients to help them get better and stay well. We work closely with GPs and other health clinicians to plan and manage your treatment. We assess, diagnose, treat and prevent a wide range of health conditions and movement disorders. We also help to repair damage, reduce stiffness and pain, increase mobility and improve your quality of life. Physiotherapy can also help with breathing problems. Our physiotherapy team services hospital inpatients, community outpatients and aged care. We operate from Sale, Maffra, Loch Sport and home visits. EXCERCISE PHYSIOLOGY Accredited Exercise Physiologists (AEPs) are university qualified professionals that design, deliver and evaluate safe and effective exercise therapy for individuals with medical conditions, injuries or disabilities. Our Exercise Physiology team services community outpatients and aged care. We operate from Sale and Maffra. PODIATRY AND FOOT CARE Our Podiatrists and Foot Care Team are involved in the prevention, diagnosis, treatment and rehabilitation of the feet and lower limbs. They treat conditions including ingrown toenails, heel and arch pain, skin problems, balance issues and sprains. They can also treat foot problems that arise from underlying medical conditions such as diabetes. Our team currently only provide services to people over 18 years old. Our team operates from Sale, Maffra, Heyfield, Loch Sport and Rosedale, providing community and aged care services. OCCUPATIONAL THERAPY Occupational therapy is assessment and treatment through the specific use of selected activity for those who are temporarily or permanently disabled by physical or mental illness, or by social or developmental problems. SPEECH PATHOLOGY A speech pathologist is a healthcare professional who specialises in the diagnosis and treatment of communication and/or swallowing difficulties. They are trained to help people who have difficulty speaking, listening, understanding language, reading, writing, social skills, stuttering, swallowing, and using their voice. Speech pathologists are university-educated allied health professionals with expertise in this field. Our speech pathology team services hospital inpatients, community outpatients and aged care. We provide services in our clinic in Sale and in the home setting. Our team also work collaboratively with educators in kindergarten and childcare settings. DIETITIANS Dietitians are University qualified health professionals who are passionate about optimising health through nutrition and food. Therapies and education provided by dietitians employed through CGH are based on sound scientific evidence and are tailored to your specific needs. Our knowledgeable dietitians can assist supporting your nutrition for any life stage, from preconception right through to end of life (including Aged Care). Come and see us for a nutrition check-up for your general health or for specific support in your management of your health condition such as diabetes, high cholesterol or food allergies. We also have your whole family covered with dietitians who have completed additional training in nutrition for infants and kids! All you have to do is call Reception on 03 5143 8560 and request an appointment – although we do prefer you to provide us with a GP health summary/referral it is not essential. Nutrition and Dietetic services at Central Gippsland Health include the following: Allergies & Intolerances Antenatal & Post Natal Nutrition Assessment of nutritional status/Nutrition counselling & education Bariatric Surgery, Obesity & weight management Cardiac Conditions Coeliac Disease & Gastrointestinal Disorders Constipation/Diarrhoea Diabetes Dialysis Eating Disorders Enteral Feeding Healthy Eating, Vegan and Vegetarian Diets & Special Diet Home Enteral Nutrition (HEN) Liver disorders Oncology Paediatrics Pancreatic Disorders Surgical nutrition support Vitamin deficiencies SOCIAL WORK Building a safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Social work is a helping profession dedicated to improving the health and well-being of individuals, families and communities. CGH Social Workers provide counselling, support, information, advocacy, and referrals for patients and their families as they adjust to hospital, cope with changed health needs and determine the most appropriate care to meet their needs. Social Workers focus on the whole person and their social circumstances by advocating for patient and family/carer rights, improving access to care, and ensuring dignity, choice and self-determination. What can Social Work provide? Counselling and problem solving Social workers are available to provide counselling for you, your partner or your family. They will discuss any issues that concern you, offer suggestions for you to consider, and together find ways to manage the situation. Advocacy Sometimes hospital systems can be complex and confusing. Social Workers understand this and can assist you in identifying and advocating for your needs to negotiate the best possible outcome for you. Crisis and trauma intervention Things don’t always go according to plan. Social workers can provide emotional support in difficult and unexpected circumstances. Information Social workers can provide information about resources available to you, both within the hospital as well as in your community. Discharge planning As part of the health care team, social workers can link you with community supports if you need them when you go home from hospital. Social Work is available Monday – Friday 8.00am – 4.30pm The Koori Hospital Liaison offers service to the Koori community which enhances the inpatient experience. ADULT'S PODIATRY CHILDREN'S SPEECH PATHOLOGY ADULT'S SPEECH PATHOLOGY CHILDREN'S PHYSIOLOGY ADULT'S PHYSIOLOGY CHILDREN'S PHYSIOTHERAPY ADULT'S PHYSIOTHERAPY CHILDREN'S DIETETIC ADULT'S DIETETIC STOP FAMILY VIOLENCE RESOURCES