HEALTH AND WELLBEING The health and wellbeing of staff and volunteers is a priority for Central Gippsland Health (CGH) and we recognise the importance of providing an environment that promotes and nurtures the physical, mental, emotional, spiritual and social wellbeing of all individuals. CGH commits to Promoting positive health and wellbeing of all staff and volunteers Providing an inclusive and health promoting environment Providing opportunities that enable staff, volunteers and their families to enhance their health and wellbeing CGH partners with other organisations in Wellington Shire who are also working to support the health & wellbeing of their staff and volunteers. CGH is an active member of Healthy Wellington and shares information about workplace health and wellbeing initiatives to encourage positive action in other workplaces. Our partners include, but are not limited to, Wellington Shire Council, Yarram & District Health Service, Gippsland Women’s Health, Wellington Primary Care Partnership. We all – government, management, teams and individuals – work together to create a supportive and healthy work environment and culture. Health & wellbeing is both an individual and collective responsibility. CGH HEALTHY TOGETHER FRAMEWORK

COMMUNITY SERVICES The Division of Community Services operates from various sites across the Shire of Wellington, including Sale, Maffra, Rosedale and Loch Sport. Many services are provided in the home. Additionally, a range of community venues are utilised to enhance service access for our community. The Division has approximately 250 staff from a range of disciplines who work in the four service delivery programs: Home Support and Service Co-ordination Community Health Allied Health – both in the Acute and Community setting, and Home Nursing ADDICTION & HARM REDUCTION HOME SUPPORT ALLIED HEALTH DENTAL SERVICES COMMUNITY NURSING VOLUNTEERS HOME CARE PACKAGES

HEYFIELD HOSPITAL GETTING YOU BETTER TOGETHER. Heyfield Hospital was built in 1934 to service the needs of Heyfield and surrounding communities. The private hospital provides a mix of private beds, public beds (funded by Central Gippsland Health) and three Transitional Care Beds (through the Transitional Care Program) that are subcontracted from Latrobe Regional Hospital. Heyfield Hospital provides medical services and a 24 hour, 7 day a week oncall urgent care service staffed by local general practitioners, who have a co-located, private medical practice on the Heyfield Hospital site. Heyfield Hospital services a local area catchment that includes the towns of Glenmaggie, Coongulla, Nambrok, Cowwarr and surrounds. Previously classified as a Bush Nursing Hospital, Heyfield Hospital has both acute and sub-acute beds and is staffed by highly experienced Registered and Enrolled Nurses. Together with you and your family, we aim to assist you with your transition into residential care and welcome your participation in this process. Our goal is to enable and empower all our residents and their families to engage in a lifestyle of their choice. Your experience is important to us. BOARD OF MANAGEMENT VISION, MISSION AND VALUES STRATEGIC PLAN 2025 - 2029 At Heyfield Hospital, we understand the importance of accessible healthcare. That’s why our facility is equipped with a dedicated team of local general practitioners who provide a 24-hour, 7-day-a-week on-call urgent care service. With a co-located private medical practice on-site, we ensure that you receive timely and personalised medical attention when you need it most. Heyfield Hospital’s influence extends beyond the town itself. We proudly serve a wide catchment area that includes the neighbouring towns of Glenmaggie, Coongulla, Nambrok, Cowwarr, and their surrounding communities. Our commitment to delivering quality care knows no boundaries. As a previously classified Bush Nursing Hospital, Heyfield Hospital offers sub-acute beds, providing specialised care tailored to your individual needs. Our dedicated team of highly experienced Registered and Enrolled Nurses ensures that you receive the highest level of attention and support throughout your stay. We recognise that transitioning into residential care is a significant decision for you and your family. At Heyfield Hospital, we are here to assist you every step of the way. We value your active participation in the process and strive to create an environment that promotes your well-being and independence. Our goal is to enable and empower all our residents and their families to engage in a lifestyle of their choice. Your experience is of utmost importance to us. We are committed to providing a warm and compassionate atmosphere, where you can feel supported and cared for. Trust in Heyfield Hospital’s legacy of excellence as you embark on your healthcare journey with us. Discover the Heyfield Hospital difference, where compassionate care meets community spirit. Your well-being is our priority, and we are honoured to be your healthcare partner. BOOK A TOUR Tour our residential care home MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO

ENDOCRINOLOGY & DIABETES HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins

RENAL DIALYSIS For patients requiring ongoing dialysis treatment, our dialysis unit offers top-notch facilities and experienced professionals who provide comprehensive renal care. We are also proud to house our oncology services, where a compassionate team of oncologists and supportive care specialists deliver personalized treatment plans and support for those battling cancer. HOW TO ACCESS THIS CLINIC Referral from your GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will fax your referral letter to us. Alternatively, you can forward your referral via Fax: 03 5143 8945 Once we receive it, we will contact you to arrange your appointment. CLINIC CONSULTANTS Dr Veena Roberts

CHILDREN'S SERVICES CHILDREN'S PHYSIOTHERAPY We currently provide physiotherapy to children from 0 to 18. The types of services we can provide include: Altered walking patterns Developmental delay and prematurity – link closely with Monash Children’s Altered head shape – link closely with Royal Children’s Hospital Altered feet positioning Chronic chest conditions Fractures, sprains, strains General rehabilitation Hydrotherapy NDIS clients Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. CHILDREN'S EXCERCISE PHYSIOLOGY We currently provide physiotherapy to children from 0-18 years. The types of services we can provide include: Children with weight management problems or stable chronic health conditions Kids and Teens Healthy Lifestyle group Children requiring rehabilitation and exercise therapy NDIS clients Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. CHILDREN'S SPEECH PATHOLOGY We currently provide speech therapy to children from 0 until a child starts full time Primary School. The areas we provide services for include: Delays with talking Speech errors Paediatric feeding Stuttering NDIS clients – Early childhood early intervention Developmental language delay Swallowing issues We are unable to accept Enhanced Primary Care (EPC) referrals. Referrals can be made by family members, Maternal and Child Health Nurses, kindergartens, GPs and Paediatricians. CHILDREN'S NUTRITION AND DIETETICS Healthy Lifestyle Group – Kids & Teens (6-16) SOS Feeding Clinic You can join by contacting 03 5143 8584 or emailing dietetics@cghs.com.au

ROSEDALE COMMUNITY HEALTH GETTING YOU BETTER TOGETHER. Rosedale Community Centre is located at 2-8 Cansick Street, Rosedale . Central Gippsland Health has Maternal & Child Health onsite on Tuesdays and Fridays by appointment. Please contact 5143 8944 (option 2) to make an appointment. Other community health services are provided from the site as required. APPOINTMENTS FOR: Allied Health - Phone 03 5143 8561 Nursing Services - Phone 03 5143 8755 Maternal & Child Health - Phone 03 5143 8944 (option 2)

CONTACT US MAFFRA HOSPITAL 48 Kent Street, Maffra, Victoria, Australia 03 5147 0100 HEYFIELD HOSPITAL 14 Licola Road, Heyfield, Victoria, Australia 03 5139 7979 SALE HOSPITAL 155 Guthridge Parade, Sale, Victoria, Australia 03 5143 8600 STRETTON PARK AGED CARE 1 Kent St, Maffra, Victoria, Australia 03 5147 2331 WILSON LODGE NURSING HOME 155 Guthridge Parade, Sale, Victoria, Australia 03 5143 8540 MCDONALD WING NURSING HOME 48 Kent St, Maffra, Victoria, Australia 03 5147 0100 LAURINA LODGE NURSING HOME 14 Licola Road, Heyfield, Victoria, Australia 03 5139 7979 LOCH SPORT COMMUNITY HEALTH 233 National Park Road, Loch Sport, Victoria, Australia 03 5146 0349 ROSEDALE COMMUNITY HEALTH 2-8 Cansick Street, Rosedale, Victoria, Australia 03 5143 8680 ONLINE ENQUIRY FORM Name* Email* Phone* I want to enquire about* Choose one of the following Message* Submit

SUPPORT AT HOME Support At Home is a government-funded program that helps people over 65 live independently at home. The program provides funding for in-home care and support services. WE ARE BETTER TOGETHER, because living at home can mean the world. Central Gippsland Health provides a multitude of services to the Community. Our Support At Home services enable you to maintain your health, independence and community connections while continuing to enjoy the comfort of your own home. Our Care Partners best match our services to your personal circumstance. Our Services include: personal care clinical care skin care Allied health support meal preparation continence care mobility equipment support services – such as cleaning, light gardening and transport home modifications social support laundry In-home respite medication management If you would like phone help to understand the costs of a home care package, or My Aged Care on 1800 200 422 or visit their website Support at Home program | My Aged Care. My Aged Care also has a useful Fee estimator: How much will I pay? | My Aged Care which allows you to see, up front, how much you would be expected to contribute to your home care package. To enquire about a Home Care Package with Central Gippsland Health please call (03) 5143 8300 or email; supportathomeenquiries@cghs.com.au

LAUNDRY SERVICES Sale Linen Service (SLS) is a business unit of Central Gippsland Health (CGH), which is a major provider of health, community and residential aged care services in the Wellington Shire. SLS employs 41 local Gippsland staff, providing approximately $1.6 million of wages into the local community. Its customer base stretches from East to South Gippsland and everywhere in between. Current production has reached an average of 180 tonnes of linen provided per month. SLS currently operates 12 hours per day where needed, Monday to Friday and provides transport and delivery to customers seven days a week providing linen requirements for major regional health services such as Latrobe Regional Hospital, Bairnsdale Regional Health Service, Maryvale Hospital and Gippsland Southern Health Service, as well sub regional health services, medical centres, aged care facilities and hospitality clients. As a business unit of CGH, revenue generated is returned to CGH to support projects and procurement of infrastructure and medical equipment, assisting in providing high quality health care to the community. The SLS laundry plant facility had a $1.2 million upgrade in 2014, making it one of the most up to date plants in Australia. The upgrade to the washing, drying, ironing and folding lines was complemented by another $250,000 upgrade in August 2017, where two more additional folding and conditioning machines were installed. These efficient processing machines build in extra capacity to process linen in a shorter timeframe. SLS can provide all healthcare linen such as sheeting, blankets, towelling, kitchen linen, bed linen, gowns, theatre scrub suits and sterilised theatre pre-packs. It also specialises in the processing of residential aged care clothing for residents. New and existing customer enquiries: David Scott, Linen Service Manager 03 5143 8143 david.scott@cghs.com.au Account Enquiries: 03 5143 8381 Dispatch Linen Orders: 03 5143 8364 slsdispatch@cghs.com.au

ABORIGINAL & TORRES STRAIT ISLANDER ADVISORY NETWORK The Central Gippsland Health Aboriginal and Torres Strait Islander Advisory Network is key in providing direction to CGH to achieve its strategic goal: “enhancing Aboriginal and Torres Strait Islander people’s health and wellbeing ”. CGH will listen and receive direction from the Network to: Build relationships between the community and the health service Receive advice on specific issues Receive support to address the strategies contained in the Aboriginal Health Plan If you would like more information or are interested in joining this Advisory Network, please complete the nomination form below or contact the Community Network and Volunteer Support Officer on 03 5143 8380 . ABORIGINAL AND TORRES STRAIT ISLANDER TRIFOLD BROCHURE KOORI HOSPITAL LIAISON OFFICER TRIFOLD BROCHURE CGH COMMUNITY NETWORK NOMINATION FORM RECONCILIATION ACTION PLAN 2024-2026 ABORIGINAL EMPLOYMENT PLAN 2024-2026

MEDICAL IMAGING Welcome to the Central Gippsland Health Medical Imaging Department CONTACT US: radiology@cghs.com.au Phone: 03 5143 8620 (Option 4) Phone hours are 8am-4.30pm Monday to Friday Fax: 03 5143 8691 No Appointments required for General or Dental X-ray. From Monday 10 August to Monday 14 September 2026, Central Gippsland Health will be upgrading our main General and Dental X-ray room at the Hospital site. Our General and Dental X-ray service will continue to operate as normal throughout the upgrade. During this time: Patients with a booked X-ray appointment should attend as instructed in their appointment confirmation. Patients requiring a walk-in General or Dental X-ray can access the service at our CBD Imaging Site, located at 396 Raymond Street, Sale (access via the Sporting Legends car park). These temporary arrangements allow us to improve our imaging facilities while continuing to provide convenient access to X-ray services for our community. Appointments are required for all other scans. Referrals can be sent to the email address above or faxed to the department. Referrals for MRI and Procedural work are required to be sent to the department prior to appointment being given for protocolling. We are pleased to announce that CGHS Medical Imaging has fully transitioning to digital imaging from July 1, 2024. This significant step forward not only benefits the environment by reducing the use of hazardous chemicals and valuable resources associated with X-ray film, but also enhances convenience for our patients. We will no longer print films or produce CDs of images. Instead, patients can access their images via our online portal system called My-I-MED. Instructions to access the portal can be found in this document. Please also note: Images will be available on the portal 48 hours after the Imaging Test. Formal written reports will be available on the portal from 7 days after reaching the referring doctor. Medical terminology on scans is used for billing purposes only and does not constitute a diagnosis. LOCATIONS: Sale Hospital 155 Guthridge Parade, Sale VIC 3850 Monday - Friday, 8.30am to 5.00pm Sale CBD Unit 4, 396 Raymond Street, Sale VIC 3850 Monday - Friday, 8.30am to 5.00pm SERVICES PROVIDED: Service Sale Hospital Sale CBD General X-Ray ✓ ✓ Dental ✓ ✓ Screening ✓ CT ✓ MRI ✓ Ultrasound ✓ ✓ Nuclear Medicine ✓ Mammography ✓ BMD ✓ Central Gippsland Health are pleased to offer the following Medical Imaging services: COMPUTED TOMOGRAPHY (CT OR CAT) Computed tomography (CT) is a diagnostic imaging test used to create detailed images of internal organs, bones, soft tissue and blood vessels. The cross-sectional images generated during a CT scan can be reformatted in multiple planes, and can even generate three-dimensional images which can be viewed on a computer monitor, printed on film or transferred to electronic media. CT scanning is often the best method for detecting many different cancers since the images allow your doctor to confirm the presence of a tumour and determine its size and location. CT is fast, painless, non-invasive and accurate. In emergency cases, it can reveal internal injuries and bleeding quickly enough to help save lives. ULTRASOUND (SONOGRAPHY) Ultrasound imaging uses a transducer or probe to generate sound waves and produce pictures of the body’s internal structures. It does not use ionizing radiation, has no known harmful effects, and provides a clear picture of soft tissues that don’t show up well on x-ray images. Ultrasound is often used to help diagnose unexplained pain, swelling and infection. It may also be used to provide imaging guidance to needle biopsies or to see and evaluate conditions related to blood flow. It’s also the preferred imaging method for monitoring a pregnant woman and her unborn child. MAGNETIC RESONANCE (MR OR MRI) Magnetic resonance imaging (MRI) uses a powerful magnetic field, radio waves and a computer to produce detailed pictures of the body’s internal structures that are clearer, more detailed and more likely in some instances to identify and accurately characterize disease than other imaging methods. It is used to evaluate the body for a variety of conditions, including tumours and diseases of the liver, heart, and bowel. It may also be used to monitor an unborn child in the womb. MRI is non-invasive and does not use ionizing radiation. X-RAY INCLUDING DENTAL (RADIOGRAPHY) X-ray or radiography uses a very small dose of ionizing radiation to produce pictures of the body’s internal structures. X-rays are the oldest and most frequently used form of medical imaging. They are often used to help diagnosed fractured bones, look for injury or infection and to locate foreign objects in soft tissue. Some x-ray exams may use an iodine-based contrast material or barium to help improve the visibility of specific organs, blood vessels, tissues or bone. MAMMOGRAPHY (DIAGNOSTIC) Mammography is a specific type of breast imaging that uses low-dose x-rays to detect cancer early—before women experience symptoms—when it is most treatable. Mammography plays a central part in the early detection of breast cancers because it can show changes in the breast up to two years before you or your physician can feel them. The American Medical Association (AMA) and the American College of Radiology (ACR) recommend annual mammograms for women over 40. The National Cancer Institute (NCI) adds that women who have a personal or family history of breast cancer should talk to their doctor about when they should begin screening. Breastscreen appointments can be made on 13 20 50 or through the Breastscreen Victoria website https://www.breastscreen.org.au/locations/sale-breastscreen/ BMD (DEXA) DEXA (Dual Emission X-ray Absorptiometry) or Bone Mineral Densitometry (BMD) is a scan that uses low-level x-ray imaging to determine the density, and therefore strength, of your bones. NUCLEAR MEDICINE Nuclear medicine imaging uses small amounts of radioactive material, a special camera and a computer to create images of the inside of your body. It provides unique information that often cannot be obtained using other imaging procedures to help diagnose many types of cancers, heart disease, gastrointestinal, endocrine, neurological disorders and other health conditions. Because nuclear medicine procedures are able to pinpoint molecular activity within the body, they may detect disease in its earliest stages when it is most easily treated.