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PROCUREMENT PROCUREMENT The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies. Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models. In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016. Central Gippsland Health has established a Procurement Framework that provides guidelines and procedures for conducting any procurement activity. The Framework and its associated procurement policy and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of CGH. The Framework ensures strategic planning, equity of supply, opportunity for local businesses and demonstrated value for money for all of CGH’s procurement activities. See link below for Terms and Conditions. TERMS AND CONDITIONS ACTIVITY PLAN SUMMARY COMPLAINTS PROCESS A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by CGH in the procurement activity for a good or service. A complainant can refer a complaint about goods and services to anyone within CGH. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response. The complainant is required to provide details of the concerned dispute or complaint being lodged, including: A clear written statement of the perceived unsatisfactory approach and/or actions in the procurement process Copies of or references to information to support the complaint A statement regarding the desired outcome from the complaint process If further correspondence or information is required, the supplier will be given no less than 15 working days to respond to any communication from CGH unless the matter is urgent Complaints are to be lodged in writing or email to: Chief Procurement Officer Email: cpo@cghs.com.au Central Gippsland Health 155 Guthridge Parade Sale, Victoria 3850 OUR PROCUREMENT COMPLAINTS OFFICER Our Chief Procurement Officer will receive and review the complaint, then assign a dedicated procurement complaints officer. The Procurement Complaints Officer will be independent of the procurement process and the subject matter of the complaint. Upon receipt of the complaint, the officer will: Acknowledge receipt of the complaint within 5 working days of receiving it. This acknowledgement will contain the contact name of the investigating officer, the proposed action and the associated timeframes If additional information or clarification of complaint is required, CGH will advise the supplier of this. CGH and the complainant will come to an agreed extension of time The complainant should be advised in writing of the process undertaken by CGH, the outcome of the investigation, usually within 30 working days of receiving all written correspondence relating to a complaint. This correspondence should also include escalation process if the complainant is unsatisfied with the outcome. UNRESOLVED COMPLAINTS If the complainant is unsatisfied with the outcome from CGH, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB). A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of CGH. This could be related to the management of the complaint or the application of procurement policy and procedures. CGH is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties. Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by CGH to: Chief Executive HealthShare Victoria Level 34, Casselden, 2 Lonsdale Street MELBOURNE VIC 3001 Electronically to: complaints@healthsharevic.org.au VGPB The Chair Victorian Government Purchasing Board Department of Treasury and Finance GPO Box 4379 MELBOURNE VIC 3001 The complainant must provide the following material: evidence that CGH did not correctly apply the procurement policy and procedures in relation to a procurement activity evidence that CGH’s complaints management procedures were not applied correctly a copy of all relevant correspondence between the complainant and CGH in relation to the nature of the complaint any additional material requested by the HPV Board/VGPB to assist it in its findings The HPV Board/VGPB: will inform CGH and complainant of its findings and any further action it intends to take in relation to the matter can require CGH’s CEO to audit its application of procurement policy and procedures in relation to the procurement activity can inform the Minister of Health (HPV complaints) or Assistant Treasurer (VGPB complaints) of its review of a complaint and advise the Minister of further action that could be taken may note the outcome of a review in relation to any complaint in its annual report to Parliament MODERN SLAVERY Central Gippsland Health upholds the Australian Government’s position on modern slavery. There is no place for modern slavery in the Australian community or in the global supply chains of Australian goods and services. For further information on Modern Slavery, follow the link: https://www.homeaffairs.gov.au/criminal-justice/Pages/modern-slavery.aspx If you are aware of any form of modern slavery in the CGHS supply chain please notify the Chief Procurement Officer. Chief Procurement Officer Email: sale.supplydepartment@cghs.com.au Central Gippsland Health 155 Guthridge Parade SALE VIC 3850 MODERN SLAVERY STATEMENT RESOURCES AND LINKS http://healthsharevic.org.au/assets/Publications/About-HPV.pdf https://www.australiantenders.com.au/ https://www.buyingfor.vic.gov.au/victorian-government-purchasing-board-vgpb

ADULT SERVICES ADULT PHYSIOTHERAPY We provide Physiotherapy to adults from 18 years to end of life. We offer most services at our Sale and Maffra locations. The types of services we can provide include: Back pain Injuries to arms or legs Muscle or ligament injuries Fractures Walking aid assessment Women’s health including pre and post birth Gait re-education Strengthening and rehabilitation related to neuromuscular conditions Individual rehabilitation following chemotherapy Vestibular rehabilitation Individual therapy following operation Individual therapy for altered balance and falls Rehabilitation following injury or surgery to hand Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT EXCERCISE PHYSIOLOGY We provide Exercise Physiology to adults from 18 years to end of life. We offer most services at our Sale and Maffra locations. The types of services we can provide include: Strengthening and rehabilitation related to neuromuscular conditions Individual rehabilitation following chemotherapy Individual therapy for altered balance and falls Injuries to arms or legs Muscle or ligament injuries Fractures Exercise and diabetes Chronic pain Hypertension, sedentary behaviour, and high cholesterol Individual hydrotherapy Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT PHYSIOTHERAPY AND EXCERCISE PHYSIOLOGY GROUP SERVICES The following groups are offered to adults: Cardiac Rehabilitation Pulmonary Rehabilitation Mobility and Balance (Also available at Maffra) Orthopaedic Group (Also available at Maffra) Strength Group (Also available at Maffra) Hydrotherapy Group Healthy Lifestyles Group Heart Failure Group Maintenance Groups (Also available in Maffra) Oncology Group Post Natal Group Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT PODIATRY Our adult podiatry team provides podiatry services to adults 18 years to end of life. We provide: Routine foot hygiene Ingrown toe nail treatment Orthotic management Skin/callus treatment Diabetic management Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT SPEECH PATHOLOGY We provide speech therapy for adults from 18 years upwards. Services are provided in the acute hospital setting, in the community outpatient clinic and at home as required. We also provide services in Aged Care. The areas we provide services for include: Swallowing – including videofluoroscopies Voice disorders Communication Alternative and augmentative communication (AAC) Stuttering We are unable to accept Enhanced Primary Care (EPC) referrals. Referrals can be made by individuals, GPs, Specialists, MyAgedCare assessors. A referral from a GP or Specialist is required for a videofluoroscopy. ADULT NUTRITION AND DIETETICS: Healthy Lifestyle Group – Adults Diabetes Group You can join by contacting 03 5143 8584 or emailing dietetics@cghs.com.au

HEYFIELD HOSPITAL VISION, MISSION & VALUES The Mission of Heyfield Hospital is to add value to our community by providing high quality, flexible health and aged care services tailored to meet our community’s needs. In doing so we will: Attract, retain and continue to develop a vibrant and dynamic workforce, capable of meeting our service needs within a framework of mutual obligation; Achieve financial independence and long term sustainability; Provide very high quality services that not only meet, but exceed, external quality accreditation standards; and Develop innovative, exciting and relevant service delivery models that both embrace and take advantage of regional partnerships, collaborative service delivery programs and funding opportunities. To achieve our mission we have identified four interdependent priority areas. Service delivery is the first priority area. This area relates to what service we will provide to meet the current and changing needs of our community and the values that will underpin service delivery and service access priorities. The second priority area is stakeholder relationships and service delivery partnerships. Clearly a crucially important area for Heyfield Hospital due to our management agreement with CGH is the importance of providing public health services on behalf of CGH and the potential for us to do more in this area. The third priority area is organizational structure and workforce development. It is strategically important that we determine and implement an effective and locally desirable governance and management structure, capable of meeting the strategic objectives of the agency, implement a service delivery capability approach to workforce development and achieve long term sustainability and self-determination: being the fourth priority area . Our Vision is that Heyfield Hospital will provide high quality services that respond to the needs of the community. We understand and embrace the belief that Heyfield Hospital is a community asset, capable of supporting a thriving rural community. In stabilizing and possibly growing this community asset we will: Value our independence and maintain our capacity to be self-determining; Act with honesty, transparency and integrity; Strive to achieve excellence in the quality of services we provide and place the community, our clients and our patients at the centre of what we do; Be supportive and socially just in the way we provide services; and Demonstrate through respect and mutual obligation the way we value our people.

PUBLICATIONS ANNUAL REPORTS CGHS ANNUAL REPORT 2024/25 CGHS ANNUAL REPORT 2023/24 CGHS ANNUAL REPORT 2022/23 CGHS ANNUAL REPORT 2021/22 HHI ANNUAL REPORT 2024/25 HHI ANNUAL REPORT 2023/24 HHI ANNUAL REPORT 2022/23 HHI ANNUAL REPORT 2021/22 SPI ANNUAL REPORT 2024/25 SPI ANNUAL REPORT 2023/24 SPI ANNUAL REPORT 2022/23 SPI ANNUAL REPORT 2021/22

ABORIGINAL & TORRES STRAIT ISLANDER ADVISORY NETWORK The Central Gippsland Health Aboriginal and Torres Strait Islander Advisory Network is key in providing direction to CGH to achieve its strategic goal: “enhancing Aboriginal and Torres Strait Islander people’s health and wellbeing ”. CGH will listen and receive direction from the Network to: Build relationships between the community and the health service Receive advice on specific issues Receive support to address the strategies contained in the Aboriginal Health Plan If you would like more information or are interested in joining this Advisory Network, please complete the nomination form below or contact the Community Network and Volunteer Support Officer on 03 5143 8380 . ABORIGINAL AND TORRES STRAIT ISLANDER TRIFOLD BROCHURE KOORI HOSPITAL LIAISON OFFICER TRIFOLD BROCHURE CGH COMMUNITY NETWORK NOMINATION FORM RECONCILIATION ACTION PLAN 2024-2026 ABORIGINAL EMPLOYMENT PLAN 2024-2026

PRIVACY Central Gippsland Health has embraced privacy legislation and is committed to ensuring that consumer and staff rights to privacy are upheld at all times. The network has proper processes and policies in place to ensure compliance with privacy legislation and to provide information to staff and consumers regarding privacy rights and responsibilities. All Central Gippsland Health consumers have the right to have personal information stored in a secure location and to be assured that only information that is necessary to ensure high quality health care is to be collected. Central Gippsland Health has a privacy complaints procedure that monitors and enforces privacy issues. A copy of this procedure is available on request by contacting our Privacy Officer on 03 5143 8705 .

VISITORS GUIDELINES Visiting hours are from 10am – 12pm and 2pm – 7pm. If you’re visiting a patient at Sale Hospital, it’s important to keep to our visiting hours so patients can get plenty of rest. For patients, hospital is a place for treatment and recovery. We have generous visiting hours broken up by a rest period in the middle of the day. These two hours of rest help to give your loved ones time to recover. Don’t hesitate to contact the hospital to discuss when might be a good time to visit your loved one. Patients may be away from their room during visiting hours for tests and other treatment or therapies. Knowing this in advance means you will not make the trip to the hospital and have a long wait to see the patient. We ask that, where possible, there are not more than two visitors per patient at one time. This is in consideration of other patients, and to allow adequate space for staff to provide patient care. Visitors that are exempt from visiting hours include: Birthing women or patients in maternity care – one partner or support person can remain for an unlimited time For children under 18 years, two parents/guardians can remain for an unlimited time. One Parent/guardian can stay overnight; and Patients at end of life have no limit to the number of visitors per day, or how long they can stay All visitors: Must be free of COVID-19 symptoms (other than symptoms caused by health condition or medication) Must be 7 days post testing positive for COVID and be symptom free Must be well with no respiratory or gastro symptoms. Visitors may be required to wear face masks during periods of high community transmission or during COVID outbreaks in ward areas or residential care facilities. Children under 12 years old are exempt from wearing a mask as are those with a medical exemption. Hand Hygiene: Visitors shall perform hand hygiene on entry and exit to the health service / aged care facility and to individual wards or rooms. Visiting COVID positive patients or suspected COVID positive patients: If the patient is suspected or confirmed to have COVID-19, appropriate personal protective equipment (PPE) must be used by visitors with staff to facilitate safe donning/doffing. Aged Care Sites There are no specific visiting hours for our aged care facilities. All visitors should: Be well and free of respiratory illness Strongly encouraged to take a rapid antigen test before entry Encouraged to wear a mask during their visit Not visit if COVID positive, for at least 7 days and be symptom free Visitors may be exempt from entry requirements if they: are a person visiting for the purpose of an end-of-life visit are a person providing urgent support for a resident’s immediate physical, cognitive or emotional wellbeing, where it is not practicable for the person to take a COVID-19 rapid antigen test prior to entering the care facility

LAUNDRY SERVICES Sale Linen Service (SLS) is a business unit of Central Gippsland Health (CGH), which is a major provider of health, community and residential aged care services in the Wellington Shire. SLS employs 41 local Gippsland staff, providing approximately $1.6 million of wages into the local community. Its customer base stretches from East to South Gippsland and everywhere in between. Current production has reached an average of 180 tonnes of linen provided per month. SLS currently operates 12 hours per day where needed, Monday to Friday and provides transport and delivery to customers seven days a week providing linen requirements for major regional health services such as Latrobe Regional Hospital, Bairnsdale Regional Health Service, Maryvale Hospital and Gippsland Southern Health Service, as well sub regional health services, medical centres, aged care facilities and hospitality clients. As a business unit of CGH, revenue generated is returned to CGH to support projects and procurement of infrastructure and medical equipment, assisting in providing high quality health care to the community. The SLS laundry plant facility had a $1.2 million upgrade in 2014, making it one of the most up to date plants in Australia. The upgrade to the washing, drying, ironing and folding lines was complemented by another $250,000 upgrade in August 2017, where two more additional folding and conditioning machines were installed. These efficient processing machines build in extra capacity to process linen in a shorter timeframe. SLS can provide all healthcare linen such as sheeting, blankets, towelling, kitchen linen, bed linen, gowns, theatre scrub suits and sterilised theatre pre-packs. It also specialises in the processing of residential aged care clothing for residents. New and existing customer enquiries: David Scott, Linen Service Manager 03 5143 8143 david.scott@cghs.com.au Account Enquiries: 03 5143 8381 Dispatch Linen Orders: 03 5143 8364 slsdispatch@cghs.com.au

NDIS WHAT DOES THE NDIS DO? PROVIDING FUNDING TO ELIGIBLE PEOPLE BASED ON THEIR INDIVIDUAL NEEDS The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. Every NDIS participant will have an individual plan that lists their goals and the funding they have received. NDIS participants use their funding to purchase supports and services that will help them achieve their goals. Everyone has different goals, but they could include things like getting and keeping a job, making friends or participating in a local community activity. NDIS participants control the support they receive, when they receive it, and who provides it. WHO IS ELIGIBLE? 1. Are you under 65 years old? To access the NDIS you must be younger than 65 years old at the time you apply. 2. Do you have Australian residency? To access the NDIS you must live in Australia and be: an Australian citizen, OR a permanent resident, OR hold a Protected Special Category Visa 3. Do you usually need support from another person or use special equipment to complete everyday tasks because of a permanent and significant disability? 4. To access the NDIS you need to have a permanent and significant disability that stops you from doing everyday things by yourself. This includes disabilities that are episodic such as people who have a significant and lifelong psychosocial disability. 5. Do you need some supports now to reduce your support needs in the future? To access the NDIS to receive early intervention supports you must: have a permanent disability, or be a child younger than 9 years with a significant developmental delay requiring a certain level of intervention, and There needs to be evidence that getting support now will help you by: reducing the impacts of your disability or developmental delay and building your skills and independence. WHAT SERVICES WILL CGH PROVIDE UNDER NDIS? CGH has registered with the NDIS to provide the following services: Early Childhood Supports – this includes all Allied Health services for children younger than 9 years. Therapeutic Supports – this includes all Allied Health services for people between 9 and 65 years. Home modification –Occupational Therapy Assistive Products -Household Task – Occupational Therapy Communications& Information Equipment – Speech Pathologist Exercise Physiology/ Personal Training – Exercise Physiologist Personal Mobility Equipment – Occupational Therapy We can still provide other services to the participant in addition to the ones we are registered to provide under NDIS. GENERAL ENQUIRES? If you are unsure about your eligibility for NDIS or have not been accepted as a participant in the scheme, please contact the NDIS on 1800 800 110 (For those between 9 and 65 years).

NEPHROLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare Card Pension Card CLINIC CONSULTANTS Dr Rory Wallace Dr Arushi Ramnarain

MAFFRA HOSPITAL GETTING YOU BETTER TOGETHER. At Maffra Campus , we are dedicated to serving the Maffra and surrounding community with a comprehensive range of healthcare services. Our facility upholds a high standard of multidisciplinary care, providing both acute/sub-acute care beds and residential aged care beds. We offer a wide range of services, including inpatient care, palliative care, short stay treatments, and community health programs. Our community health programs encompass Stage 3 cardiac and orthopaedic rehabilitation, as well as invigorating group exercise programs focusing on balance and mobility. Additionally, our outpatient services encompass medical imaging, maternal and child health, physiotherapy, occupational therapy, speech therapy, and podiatry. At Maffra Campus, we strive to meet your healthcare needs and enhance your well-being. HOSPITAL CARE STAFFING RATIOS At Maffra Campus, we understand the importance of comprehensive care, which is why we offer an array of services to address various healthcare needs. Our inpatient care services cover a broad spectrum, including palliative care for those with terminal illnesses and short stay treatments for individuals requiring temporary medical support. Additionally, our community health programs play a vital role in promoting overall wellness. We offer Stage 3 cardiac and orthopaedic rehabilitation programs to support patients in their recovery journeys. Moreover, our group exercise programs, focusing on balance and mobility, aim to enhance physical strength and functionality. In addition to our inpatient and community health services, we provide a range of outpatient services to meet the needs of individuals seeking care outside of a hospital setting. Our dedicated professionals offer medical imaging services to assist in accurate diagnoses. Maternal and child health services ensure the well-being of mothers and their infants, providing guidance and support during the early stages of parenthood. We also offer extensive physiotherapy programs to aid in physical rehabilitation, occupational therapy to enhance daily living skills, speech therapy to address communication challenges, and podiatry services to promote foot health. At Maffra Campus, our commitment to excellence extends to every aspect of our services. We prioritize the delivery of compassionate, patient-centered care and strive to create a supportive and healing environment for all those we serve. Trust in Maffra Campus to provide you and your loved ones with the highest standard of healthcare, helping you achieve optimal health and well-being. BOOK A TOUR Tour our residential care home MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO

MIDWIFERY AT CGH The Women’s and Children’s Unit is located at the Sale Campus of CGH. The Unit provides obstetric services, inclusive of antenatal, midwifery and domiciliary services a level 3 neonatal nursery and paediatric services and is supported by a full range of services.