PROCUREMENT PROCUREMENT The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies. Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models. In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016. Central Gippsland Health has established a Procurement Framework that provides guidelines and procedures for conducting any procurement activity. The Framework and its associated procurement policy and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of CGH. The Framework ensures strategic planning, equity of supply, opportunity for local businesses and demonstrated value for money for all of CGH’s procurement activities. See link below for Terms and Conditions. TERMS AND CONDITIONS ACTIVITY PLAN SUMMARY COMPLAINTS PROCESS A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by CGH in the procurement activity for a good or service. A complainant can refer a complaint about goods and services to anyone within CGH. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response. The complainant is required to provide details of the concerned dispute or complaint being lodged, including: A clear written statement of the perceived unsatisfactory approach and/or actions in the procurement process Copies of or references to information to support the complaint A statement regarding the desired outcome from the complaint process If further correspondence or information is required, the supplier will be given no less than 15 working days to respond to any communication from CGH unless the matter is urgent Complaints are to be lodged in writing or email to: Chief Procurement Officer Email: cpo@cghs.com.au Central Gippsland Health 155 Guthridge Parade Sale, Victoria 3850 OUR PROCUREMENT COMPLAINTS OFFICER Our Chief Procurement Officer will receive and review the complaint, then assign a dedicated procurement complaints officer. The Procurement Complaints Officer will be independent of the procurement process and the subject matter of the complaint. Upon receipt of the complaint, the officer will: Acknowledge receipt of the complaint within 5 working days of receiving it. This acknowledgement will contain the contact name of the investigating officer, the proposed action and the associated timeframes If additional information or clarification of complaint is required, CGH will advise the supplier of this. CGH and the complainant will come to an agreed extension of time The complainant should be advised in writing of the process undertaken by CGH, the outcome of the investigation, usually within 30 working days of receiving all written correspondence relating to a complaint. This correspondence should also include escalation process if the complainant is unsatisfied with the outcome. UNRESOLVED COMPLAINTS If the complainant is unsatisfied with the outcome from CGH, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB). A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of CGH. This could be related to the management of the complaint or the application of procurement policy and procedures. CGH is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties. Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by CGH to: Chief Executive HealthShare Victoria Level 34, Casselden, 2 Lonsdale Street MELBOURNE VIC 3001 Electronically to: complaints@healthsharevic.org.au VGPB The Chair Victorian Government Purchasing Board Department of Treasury and Finance GPO Box 4379 MELBOURNE VIC 3001 The complainant must provide the following material: evidence that CGH did not correctly apply the procurement policy and procedures in relation to a procurement activity evidence that CGH’s complaints management procedures were not applied correctly a copy of all relevant correspondence between the complainant and CGH in relation to the nature of the complaint any additional material requested by the HPV Board/VGPB to assist it in its findings The HPV Board/VGPB: will inform CGH and complainant of its findings and any further action it intends to take in relation to the matter can require CGH’s CEO to audit its application of procurement policy and procedures in relation to the procurement activity can inform the Minister of Health (HPV complaints) or Assistant Treasurer (VGPB complaints) of its review of a complaint and advise the Minister of further action that could be taken may note the outcome of a review in relation to any complaint in its annual report to Parliament MODERN SLAVERY Central Gippsland Health upholds the Australian Government’s position on modern slavery. There is no place for modern slavery in the Australian community or in the global supply chains of Australian goods and services. For further information on Modern Slavery, follow the link: https://www.homeaffairs.gov.au/criminal-justice/Pages/modern-slavery.aspx If you are aware of any form of modern slavery in the CGHS supply chain please notify the Chief Procurement Officer. Chief Procurement Officer Email: sale.supplydepartment@cghs.com.au Central Gippsland Health 155 Guthridge Parade SALE VIC 3850 MODERN SLAVERY STATEMENT RESOURCES AND LINKS http://healthsharevic.org.au/assets/Publications/About-HPV.pdf https://www.australiantenders.com.au/ https://www.buyingfor.vic.gov.au/victorian-government-purchasing-board-vgpb

NDIS WHAT DOES THE NDIS DO? PROVIDING FUNDING TO ELIGIBLE PEOPLE BASED ON THEIR INDIVIDUAL NEEDS The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. Every NDIS participant will have an individual plan that lists their goals and the funding they have received. NDIS participants use their funding to purchase supports and services that will help them achieve their goals. Everyone has different goals, but they could include things like getting and keeping a job, making friends or participating in a local community activity. NDIS participants control the support they receive, when they receive it, and who provides it. WHO IS ELIGIBLE? 1. Are you under 65 years old? To access the NDIS you must be younger than 65 years old at the time you apply. 2. Do you have Australian residency? To access the NDIS you must live in Australia and be: an Australian citizen, OR a permanent resident, OR hold a Protected Special Category Visa 3. Do you usually need support from another person or use special equipment to complete everyday tasks because of a permanent and significant disability? 4. To access the NDIS you need to have a permanent and significant disability that stops you from doing everyday things by yourself. This includes disabilities that are episodic such as people who have a significant and lifelong psychosocial disability. 5. Do you need some supports now to reduce your support needs in the future? To access the NDIS to receive early intervention supports you must: have a permanent disability, or be a child younger than 9 years with a significant developmental delay requiring a certain level of intervention, and There needs to be evidence that getting support now will help you by: reducing the impacts of your disability or developmental delay and building your skills and independence. WHAT SERVICES WILL CGH PROVIDE UNDER NDIS? CGH has registered with the NDIS to provide the following services: Early Childhood Supports – this includes all Allied Health services for children younger than 9 years. Therapeutic Supports – this includes all Allied Health services for people between 9 and 65 years. Home modification –Occupational Therapy Assistive Products -Household Task – Occupational Therapy Communications& Information Equipment – Speech Pathologist Exercise Physiology/ Personal Training – Exercise Physiologist Personal Mobility Equipment – Occupational Therapy We can still provide other services to the participant in addition to the ones we are registered to provide under NDIS. GENERAL ENQUIRES? If you are unsure about your eligibility for NDIS or have not been accepted as a participant in the scheme, please contact the NDIS on 1800 800 110 (For those between 9 and 65 years).

RECRUITMENT JOIN THE CGH TEAM - MAKE A DIFFERENCE EVERY DAY WHY WORK WITH US? At Central Gippsland Health (CGH) , we are more than just a healthcare provider – we are a community . Our team is dedicated to delivering compassionate, high-quality care across a range of services, from acute and aged care to community health and specialist clinics. If you’re looking for a rewarding career where you can grow, contribute, and thrive , CGH is the place for you. CURRENT OPPORTUNITES We’re always on the lookout for passionate professionals to join our team. Whether you’re a nurse, allied health professional, doctor, administration officer, or support staff member , we have roles to suit your skills and ambitions. VIEW CURRENT VACANCIES WHAT WE OFFER A Supportive Workplace – Be part of a friendly, inclusive team that values your contributions. Career Growth & Development – Access training, mentorship, and opportunities to advance. Work-Life Balance – Flexible work arrangements in a scenic, regional setting. LIFE IN GIPPSLAND Nestled in the heart of Gippsland, Central Gippsland Health offers the opportunity to build a rewarding career while enjoying an exceptional lifestyle. Whether you’re looking for affordable living, a close-knit community, or breathtaking natural landscapes, Gippsland has something for everyone. EXPLORE MORE ABOUT LIVING IN GIPPSLAND The Middle of Everywhere – Discover the best of Wellington Shire, from charming towns to outdoor adventures. Visit Gippsland – Your guide to Gippsland’s must-see attractions, hidden gems, and local experiences. Gippsland | Regional Living Victoria – Learn about relocating to Gippsland and what makes it a great place to live and work. HOW TO APPLY Applying is easy! Simply: Browse our current vacancies Submit your application online Join a team that makes a difference Need assistance? Contact our HR team on 03 5143 8530 or hradmin@cghs.com.au GRADUATE NURSE & MIDWIFERY PROGRAM CURRENT OPPORTUNITES MIDWIFERY AT CGH VOLUNTEERS ACCOMODATION FOR ROTATING STAFF

ONCOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins CLINIC CONSULTANTS Dr Divyanshu Dua

RESPIRATORY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via Fax: 03 5143 8945 Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Payment required for Consultation & Sleep Study Lung Function Test is Bulk Billed Medicare Card Pension Card SERVICES AVAILABLE Consulting Sleep Studies Lung Function Testing - including Bronchial Provocation Testing CLINIC CONSULTANTS Dr Nizam Uddin

VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity. Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction.

MAFFRA HOSPITAL GETTING YOU BETTER TOGETHER. At Maffra Campus , we are dedicated to serving the Maffra and surrounding community with a comprehensive range of healthcare services. Our facility upholds a high standard of multidisciplinary care, providing both acute/sub-acute care beds and residential aged care beds. We offer a wide range of services, including inpatient care, palliative care, short stay treatments, and community health programs. Our community health programs encompass Stage 3 cardiac and orthopaedic rehabilitation, as well as invigorating group exercise programs focusing on balance and mobility. Additionally, our outpatient services encompass medical imaging, maternal and child health, physiotherapy, occupational therapy, speech therapy, and podiatry. At Maffra Campus, we strive to meet your healthcare needs and enhance your well-being. HOSPITAL CARE STAFFING RATIOS At Maffra Campus, we understand the importance of comprehensive care, which is why we offer an array of services to address various healthcare needs. Our inpatient care services cover a broad spectrum, including palliative care for those with terminal illnesses and short stay treatments for individuals requiring temporary medical support. Additionally, our community health programs play a vital role in promoting overall wellness. We offer Stage 3 cardiac and orthopaedic rehabilitation programs to support patients in their recovery journeys. Moreover, our group exercise programs, focusing on balance and mobility, aim to enhance physical strength and functionality. In addition to our inpatient and community health services, we provide a range of outpatient services to meet the needs of individuals seeking care outside of a hospital setting. Our dedicated professionals offer medical imaging services to assist in accurate diagnoses. Maternal and child health services ensure the well-being of mothers and their infants, providing guidance and support during the early stages of parenthood. We also offer extensive physiotherapy programs to aid in physical rehabilitation, occupational therapy to enhance daily living skills, speech therapy to address communication challenges, and podiatry services to promote foot health. At Maffra Campus, our commitment to excellence extends to every aspect of our services. We prioritize the delivery of compassionate, patient-centered care and strive to create a supportive and healing environment for all those we serve. Trust in Maffra Campus to provide you and your loved ones with the highest standard of healthcare, helping you achieve optimal health and well-being. BOOK A TOUR Tour our residential care home MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO

SITES Welcome to the Central Gippsland Health Network. The network includes Central Gippsland Health Service, Stretton Park Incorporated and Heyfield Hospital Incorporated. Central Gippsland Health Service is a public health service, while Stretton Park and Heyfield Hospital are community owned, not-for-profit organisations. All three organisations have independent governing boards and shared management which benefits all parties to the network and enables the network to function as a fully integrated health service, spanning Hospital Care, Aged Care and Community Services. Central Gippsland Health is also the brand that unites our different business functions under a singular banner and represents the spirit and mission of our organisation – the reputation and values for which we are renowned, how the community sees us and the experience of everyone who comes into contact with our organisation. MAFFRA HOSPITAL SALE HOSPITAL HEYFIELD HOSPITAL ROSEDALE COMMUNITY HEALTH LOCH SPORT COMMUNITY HEALTH WILSON LODGE STRETTON PARK

VISITORS GUIDELINES Visiting hours are from 10am – 12pm and 2pm – 7pm. If you’re visiting a patient at Sale Hospital, it’s important to keep to our visiting hours so patients can get plenty of rest. For patients, hospital is a place for treatment and recovery. We have generous visiting hours broken up by a rest period in the middle of the day. These two hours of rest help to give your loved ones time to recover. Don’t hesitate to contact the hospital to discuss when might be a good time to visit your loved one. Patients may be away from their room during visiting hours for tests and other treatment or therapies. Knowing this in advance means you will not make the trip to the hospital and have a long wait to see the patient. We ask that, where possible, there are not more than two visitors per patient at one time. This is in consideration of other patients, and to allow adequate space for staff to provide patient care. Visitors that are exempt from visiting hours include: Birthing women or patients in maternity care – one partner or support person can remain for an unlimited time For children under 18 years, two parents/guardians can remain for an unlimited time. One Parent/guardian can stay overnight; and Patients at end of life have no limit to the number of visitors per day, or how long they can stay All visitors: Must be free of COVID-19 symptoms (other than symptoms caused by health condition or medication) Must be 7 days post testing positive for COVID and be symptom free Must be well with no respiratory or gastro symptoms. Visitors may be required to wear face masks during periods of high community transmission or during COVID outbreaks in ward areas or residential care facilities. Children under 12 years old are exempt from wearing a mask as are those with a medical exemption. Hand Hygiene: Visitors shall perform hand hygiene on entry and exit to the health service / aged care facility and to individual wards or rooms. Visiting COVID positive patients or suspected COVID positive patients: If the patient is suspected or confirmed to have COVID-19, appropriate personal protective equipment (PPE) must be used by visitors with staff to facilitate safe donning/doffing. Aged Care Sites There are no specific visiting hours for our aged care facilities. All visitors should: Be well and free of respiratory illness Strongly encouraged to take a rapid antigen test before entry Encouraged to wear a mask during their visit Not visit if COVID positive, for at least 7 days and be symptom free Visitors may be exempt from entry requirements if they: are a person visiting for the purpose of an end-of-life visit are a person providing urgent support for a resident’s immediate physical, cognitive or emotional wellbeing, where it is not practicable for the person to take a COVID-19 rapid antigen test prior to entering the care facility

NEPHROLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare Card Pension Card CLINIC CONSULTANTS Dr Rory Wallace Dr Arushi Ramnarain

RESIDENTIAL AGED CARE SERVICES WILSON LODGE JHF MCDONALD WING STRETTON PARK LAURINA LODGE HOME CARE PACKAGES RESIDENTIAL INREACH PROGRAM Current Aged Care News

BOOK A TOUR Name* Email* Phone* Facility you would like a tour of* Heyfield Hospital Stretton Park Maffra Hospital Sale Hospital Wilson Lodge Preferred date* Submit