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RESIDENTIAL INREACH PROGRAM Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. SERVICES WE PROVIDE Comprehensive Geriatric Assessment for people at risk of hospitalisation. Review and management plans for acute illness. Falls assessment and management. Advanced Care Planning. Palliative care advice and support. Continence care and advice including catheters, bowel management and bladder scans. Wound management, suture and skin advice. Intravenous access and antibiotics. PICC and PORT care and management. Dehydration management. Heart failure and chronic respiratory management. Doppler ultrasound. Portable electrocardiogram may be available. Education and staff upskilling as negotiated. RIR BROCHURE HOW TO CONTACT US Hours of Business: Monday to Friday 8.00am to 4.30pm Contact: 0474 701 848 – Messages can be left for a response on the next working day Online referrals: via betterathome@cghs.com.au Referral: Residential InReach Referral

EDUCATION At Central Gippsland Health we promote lifelong learning and professional development through sharing of knowledge in supported learning environments. We strive to develop a workplace where people are enabled to: Be efficient and effective Put forward ideas and participate in decision making Be creative and innovative Develop their learning and career in a manner consistent with their strengths and interests Foster very high levels of staff capability and satisfaction. WORK EXPERIENCE PROGRAM CLAYTON WILLINGTON LIBRARY LEARN STUDENT ORIENTATION WORK EXPERIENCE PROGRAM Our secondary student Work Experience Program is offered to school based students in Years 10-12. Central Gippsland Health recognises the importance of work experience in assisting students to prepare for their future careers, encouraging and promoting the exploration of health industry roles to secondary students. The primary purpose is to enable students the opportunity to observe and learn in the workplace (but not to undertake activities which require extensive training or experience). Ensuring patient privacy and safety are maintained. It is a valuable opportunity to: Develop employability skills Explore possible career paths Understand employer expectations Increase the student’s self-understanding, maturity, independence and self-confidence. The program is run three times a year in the following areas: Dietetics Medical Imaging Medicine Nursing Occupational Therapy Pharmacy Physiotherapy Speech Pathology This is a highly sought-after program with limited placements available each session, and we encourage students to apply early to avoid missing out on this valuable opportunity. How to apply! Applications are processed through school Careers Practitioners and should include a completed Work Experience Application Form, student resume and cover letter. Email: learning.services@cghs.com.au for further information.

MEDICAL IMAGING Welcome to the Central Gippsland Health Medical Imaging Department CONTACT US: radiology@cghs.com.au Phone: 03 5143 8620 (Option 4) Phone hours are 8am-4.30pm Monday to Friday Fax: 03 5143 8691 No Appointments required for General or Dental X-ray. Appointments are required for all other scans. Referrals can be sent to the email address above or faxed to the department. Referrals for MRI and Procedural work are required to be sent to the department prior to appointment being given for protocolling. We are pleased to announce that CGHS Medical Imaging has fully transitioning to digital imaging from July 1, 2024. This significant step forward not only benefits the environment by reducing the use of hazardous chemicals and valuable resources associated with X-ray film, but also enhances convenience for our patients. We will no longer print films or produce CDs of images. Instead, patients can access their images via our online portal system called My-I-MED. Instructions to access the portal can be found in this document. Please also note: Images will be available on the portal 48 hours after the Imaging Test. Formal written reports will be available on the portal from 7 days after reaching the referring doctor. Medical terminology on scans is used for billing purposes only and does not constitute a diagnosis. LOCATIONS: Sale Hospital 155 Guthridge Parade, Sale VIC 3850 Monday - Friday, 8.30am to 5.00pm Sale CBD Unit 4, 396 Raymond Street, Sale VIC 3850 Monday - Friday, 8.30am to 5.00pm SERVICES PROVIDED: Service Sale Hospital Sale CBD General X-Ray ✓ ✓ Dental ✓ ✓ Screening ✓ CT ✓ MRI ✓ Ultrasound ✓ ✓ Nuclear Medicine ✓ Mammography ✓ BMD ✓ Central Gippsland Health are pleased to offer the following Medical Imaging services: COMPUTED TOMOGRAPHY (CT OR CAT) Computed tomography (CT) is a diagnostic imaging test used to create detailed images of internal organs, bones, soft tissue and blood vessels. The cross-sectional images generated during a CT scan can be reformatted in multiple planes, and can even generate three-dimensional images which can be viewed on a computer monitor, printed on film or transferred to electronic media. CT scanning is often the best method for detecting many different cancers since the images allow your doctor to confirm the presence of a tumour and determine its size and location. CT is fast, painless, non-invasive and accurate. In emergency cases, it can reveal internal injuries and bleeding quickly enough to help save lives. ULTRASOUND (SONOGRAPHY) Ultrasound imaging uses a transducer or probe to generate sound waves and produce pictures of the body’s internal structures. It does not use ionizing radiation, has no known harmful effects, and provides a clear picture of soft tissues that don’t show up well on x-ray images. Ultrasound is often used to help diagnose unexplained pain, swelling and infection. It may also be used to provide imaging guidance to needle biopsies or to see and evaluate conditions related to blood flow. It’s also the preferred imaging method for monitoring a pregnant woman and her unborn child. MAGNETIC RESONANCE (MR OR MRI) Magnetic resonance imaging (MRI) uses a powerful magnetic field, radio waves and a computer to produce detailed pictures of the body’s internal structures that are clearer, more detailed and more likely in some instances to identify and accurately characterize disease than other imaging methods. It is used to evaluate the body for a variety of conditions, including tumours and diseases of the liver, heart, and bowel. It may also be used to monitor an unborn child in the womb. MRI is non-invasive and does not use ionizing radiation. X-RAY INCLUDING DENTAL (RADIOGRAPHY) X-ray or radiography uses a very small dose of ionizing radiation to produce pictures of the body’s internal structures. X-rays are the oldest and most frequently used form of medical imaging. They are often used to help diagnosed fractured bones, look for injury or infection and to locate foreign objects in soft tissue. Some x-ray exams may use an iodine-based contrast material or barium to help improve the visibility of specific organs, blood vessels, tissues or bone. MAMMOGRAPHY (DIAGNOSTIC) Mammography is a specific type of breast imaging that uses low-dose x-rays to detect cancer early—before women experience symptoms—when it is most treatable. Mammography plays a central part in the early detection of breast cancers because it can show changes in the breast up to two years before you or your physician can feel them. The American Medical Association (AMA) and the American College of Radiology (ACR) recommend annual mammograms for women over 40. The National Cancer Institute (NCI) adds that women who have a personal or family history of breast cancer should talk to their doctor about when they should begin screening. Breastscreen appointments can be made on 13 20 50 or through the Breastscreen Victoria website https://www.breastscreen.org.au/locations/sale-breastscreen/ BMD (DEXA) DEXA (Dual Emission X-ray Absorptiometry) or Bone Mineral Densitometry (BMD) is a scan that uses low-level x-ray imaging to determine the density, and therefore strength, of your bones. NUCLEAR MEDICINE Nuclear medicine imaging uses small amounts of radioactive material, a special camera and a computer to create images of the inside of your body. It provides unique information that often cannot be obtained using other imaging procedures to help diagnose many types of cancers, heart disease, gastrointestinal, endocrine, neurological disorders and other health conditions. Because nuclear medicine procedures are able to pinpoint molecular activity within the body, they may detect disease in its earliest stages when it is most easily treated.

RESPIRATORY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via Fax: 03 5143 8945 Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Payment required for Consultation & Sleep Study Lung Function Test is Bulk Billed Medicare Card Pension Card SERVICES AVAILABLE Consulting Sleep Studies Lung Function Testing - including Bronchial Provocation Testing CLINIC CONSULTANTS Dr Nizam Uddin

CONSUMER FEEDBACK Central Gippsland Health is committed to the use of consumer, carer and community feedback to contribute to safety and quality improvements. Community members, consumers and carers are encouraged and enabled to provide feedback about the service. All formal feedback is acknowledged verbally or in writing and responded to promptly and with sensitivity. Feedback can be provided in a number of ways: Discuss with the relevant staff at Unit/Program/Department level Write a letter to the CEO at 155 Guthridge Parade, Sale VIC 3850 Telephone the Executive Suite on 03 5143 8319 Complete a consumer Feedback Form: Consumer Feedback Form Email ceoexecsecretary@cghs.com.au Tell your story on Care Opinion Australia Button

ONCOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins CLINIC CONSULTANTS Dr Divyanshu Dua

VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity. Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction.

LAURINA LODGE Aged care services are provided at Heyfield Hospital through Laurina Lodge, an aged care facility built in 1994 and extended in 2006. Co located with Heyfield Hospital Inc. Laurina lodge offers transitional care, respite and permanent care. In addition to all Aged care services, Residents have access to Heyfield Medical Centre located on-site. Together with you and your family, we aim to assist you with your transition into residential care and welcome your participation in this process. Our goal is to enable and empower all our residents and their families to engage in a lifestyle of their choice. Your experience is important to us. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE ABOUT US BOARD OF MANAGEMENT RAELENE HANRATTY, CHAIR Raelene has been a member of the Australian Institute of Company Directors since July 2015. Raelene and her husband Dennis dairy farm at Upper Maffra West where they have raised 7 children. Raelene is dedicated to the local community and has held many executive committee positions on various organisations. She is currently the Deputy Chair of Southern Rural Water’s ‘Macalister Customer Consultative Committee’, the secretary of the Heyfield Tennis Club, and the treasurer of the Nambrok Newry Junior Football Club. Raelene is committed to ensuring that Heyfield Hospital and Laurina Lodge provide quality services to the Heyfield and District community. Appointed to the Board in 2015. MARY MANESCU, VICE CHAIR Mary holds a range of clinical nursing and senior leadership roles in the private and public health sector. She also worked extensively for the Department of Health (Victoria) in various areas including regulation, major capital works, performance and information management. Mary holds a Master of Health Services Management and is a graduate of the Australian Institute of Company Directors. Beyond her substantive role, Mary is an accreditation surveyor with the Australian Council on Healthcare Standards Appointed to the board in 2024. PETER SKEELS Peter has over 36 years’ experience in the provision of financial, commercial, and strategic advice within the utility and service provision industries. His past roles have included Financial Planning and Strategy, Chief Financial Officer and General Manager, Customer Services. Peter is currently employed with Gippsland Water where his substantive role is General Manager, Operations. In recent years, Peter has been extensively involved in the justification, financing, construction and delivery of the Gippsland Water Factory project, a $230m advanced wastewater treatment and recycling project located near Morwell, Victoria. Peter holds a Bachelor of Business, Monash University with majors in Accounting and Economics and is a Fellow of the Australian Society of Certified Practicing Accountants (FCPA). He has held the following voluntary appointments, Past Chairman, Gippsland Branch CPA 1998 – 2004, Director and Deputy Chairman, Gippsland Grammar School, Sale 2004 – 2013 and Director Heyfield Hospital Incorporated 2014 – present. Peter’s primary recreational interests revolve around scuba diving where he is recognised by the Professional Association of Diving Instructors as a Master Scuba Diver Trainer and with Technical Diving International as an Instructor. Appointed to the Board in 2014 JOHN SUNDERMANN John was educated at Heyfield primary school and Gippsland Grammar, spending a semester at the University of Illinois in year 12. On finishing school, John has worked on the family farm at Heyfield running angus cattle stud, a poll Dorset sheep stud and a dairy farm. John has been President of the Catholic College (Sale) school Board, Secretary/Treasurer of the Seaton Fire Brigade, Secretary and Treasurer of the Heyfield Golf Club and a member of the Macalister Consultative Committee for Irrigators. Appointed to the Board in 2014. RUSSELL MACQUEEN Russell is a semi-retired Anglican Minister. He has been Rector of Orbost, Yarram and Maffra. He was also Archdeacon of East Gippsland and a Police Chaplain. In 2011 he retired from full time ministry and retrained in paramedics. He currently works for the Royal Flying Doctor Service in Victoria. Appointed to the Board in 2001. SARAH CHRISTIAN Sarah grew up in Heyfield and completed a Bachelor of Science at Melbourne University. After travelling overseas and working at the Great Ormond Street Hospital for Sick Children in London UK, she returned to Australia to complete a Bachelor of Medicine and Surgery at Flinders University in Adelaide. Sarah completed her specialist training with the Royal Australian College of General Practitioners in 2014. She enjoys teaching and also works part time for Eastern Victoria GP Training as a Medical Educator and Training Advisor. She is passionate about addressing the rural shortage of Doctors and medical services. Sarah has three beautiful children and loves spending time with her extended family. Appointed to the Board in 2017. LIZ DRIFFIELD Liz Driffield is a Board Member of Heyfield Hospital, bringing her background in administration, fundraising, and community service to support the hospital’s mission. Having worked across local government, not for profit organisations and in the education sector, she is passionate about strengthening services that make a difference in people’s lives. As someone who grew up in Heyfield and a long time Gippsland local, Elizabeth values the role Heyfield Hospital plays in the community and is committed to ensuring it continues to provide compassionate care for residents. GLEN WILLIAMSON Since 2019, Glen has been a Commercial Executive looking after 7 small global businesses in the role of Chief Operations Officer for a private entrepreneur with a combined turnover of $50 million dollars, covering all facets of operations such as Risk Strategy, Mergers and Acquisitions and Financial Governance in industries as varied as Technology Hardware, Digital Software Services, Motor Sport and Meal Replacement Shakes across a multitude of geographies. Prior to that, Glen was a Global Procurement professional for more than 20 years. Glen brings experience across the Retail, Pharmacy Distribution, Not for Profit, Finance, IT, Facilities Management and Telecommunications Technology industries ns many times along the journey. Glen also has an interest in Mental Health and is currently studying to gain a Diploma of Counselling with the Australian Institute of Professional Counsellors. Appointed as an observer in 2024. DAVID GRAHAM David was educated at Heyfield Primary and then Gippsland Grammar for his secondary years. After finishing year 12, he worked with a Timber Import/Export company in Melbourne for 4 years before returning to work in the family business. David has been Sole Director of Vern Graham Pty Ltd since July 2000. He served as a Board Member of Heyfield & District Community Financial Services for 11 years, including 3 years as Treasurer. Being a keen sportsman, David has served on committees of numerous local clubs and community organisations. Appointed as an observer in 2024. LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Rebecca Berry , Service Manager OUR VISION, MISSION & VALUES To add value to our community through high quality, flexible health and aged careservices tailored to meet our community’s needs. In doing so we will: Attract, retain and develop a vibrant and dynamic workforce within a framework ofmutual obligation; Maintain our financial independence and long-term financial sustainability; Provide high quality services that exceed, external quality and accreditationstandards; and Develop innovative, exciting and relevant service delivery models that bothembrace and take advantage of regional partnerships, collaborative servicedelivery programs and funding opportunities, To achieve our mission, we have identified four (4) independent priority areas: Provision of disability support services; Enhanced stakeholder engagement; Retention of upskilled workforce; and Provision of advanced aged care support. In growing this community asset, we will: Value our independence; Act with honesty, transparency and integrity; Strive for excellence in the quality of services we provide; Place the community, our residents and patients at the center of what we do; Be supportive and socially just in the provision of our services; and Demonstrate through respect and mutual obligation the way we value our people. ANNUAL REPORT ANNUAL REPORTS ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES Laurina Lodge Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE Laurina Lodge Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. Laurina Lodge Wing Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day.

OUR PEOPLE BOARD OF DIRECTORS SENIOR MANAGEMENT TEAM ORGANISATIONAL STRUCTURE

HAEMATOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will fax your referral letter to us. Alternatively, you can forward your referral via Fax: 03 5143 8356 Once we receive it, we will contact you to arrange your appointment.

COMMUNITY NURSING COMMUNITY PALLIATIVE CARE Our community-based palliative care nursing service provides compassionate, person-centred support focused on quality of life, comfort, and dignity for people living with a terminal illness. From symptom management to end-of-life care, our experienced team offers practical support, nursing care, and expert advice to help individuals and their loved ones navigate this challenging time. We are here to ensure no one faces this journey alone. Generally, the needs of the patient and their carers’ are higher at end of life and increased services and support are essential to ensure quality, coordinated care. Our Community Palliative Care Service offers a service 7 days a week, with on call available overnight and assists people to die with dignity in the environment of their own choice. DISTRICT NURSING SERVICES Available to people of all ages with any medical problem or disability who choose to be cared for in their home. The aim is to encourage clients to achieve a level of independence that will allow them to remain at home. Patients need to be referred by their GP or health facility and can be contacted on 03 5143 8155 . A wide range of services is offered including: Wound management Continence care – leg bag, SPC and IDC changes Leg ulcer management Diabetes management – in conjunction with diabetes educators Stomal care Medication management Observation monitoring (with parameters) Central Venous Catheters including PICCS & Ports Chemotherapy disconnects The nursing team are based at Sale in the Community Services Building and provide services across all areas of Wellington Shire, with the exception of Yarram, which is supported through Yarram District Health Service. Services are provided at the Loch Sport Community Health Centre, located at 233 National Park Road Loch Sport 3851. The Community Health Centre reception operates from 9am until 1pm Monday to Friday. Services provided at the Community Health Centre include a district nurse, podiatry, footcare and allied health services. The Health Centre can be contacted on 51460780. PROSTATE CANCER SPECIALIST NURSE Our Prostate Cancer Nurse provides dedicated support to men diagnosed with prostate cancer and their families. They offer expert information, coordinate care, and provide emotional and practical support throughout the cancer journey—from diagnosis through treatment and beyond. Working closely with the healthcare team, our nurse ensure patients are informed, empowered, and supported at every stage. This position funded partly by Big Bloke’s BBQ working under the Prostate Foundations Framework to provide education and support to men and their families in any stage of the prostate cancer journey. This service is provided two days a week. MCGRATH BREAST CARE NURSE Our McGrath Breast Care Nurse is a specially trained nurse who provides expert care and unwavering support to individuals diagnosed with breast cancer in Australia. Funded by the McGrath Foundation, they offer free, personalised care from diagnosis through treatment and beyond, helping patients and their families navigate the emotional, physical, and practical challenges of breast cancer. Their role is vital in ensuring no one faces breast cancer alone. This service is provided three days a week. DIABETES EDUCATORS Our Diabetes Educators specialise in supporting people living with diabetes. They provide personalised education, practical advice, and ongoing support to help individuals manage their condition effectively. Working as part of a healthcare team, Diabetes Educators empower patients to make informed decisions about their lifestyle, medication, and blood glucose monitoring to improve long-term health outcomes. Services include: Inpatient and community management and education of patients with all types of diabetes Assistance with DKA management and education Insulin pump start ups Gestational diabetes Clinic Insulin Stabilisation Clinics CONTINENCE SERVICE Our Continence Nurse provides expert care, education, and support to individuals experiencing bladder control issues. They develop personalised management plans to improve continence, enhance quality of life, and promote dignity. Working across hospitals, community settings, and aged care, Continence Nurses play a key role in prevention, early intervention, and ongoing support for people of all ages. Services of continence assessment from paediatric to aged care, including: Flow Tests Assessments Trial of Voids Catheter changes – IDC & SPC Assistance with SWEP applications for funding for non-disposable continence products

SALE HOSPITAL GETTING YOU BETTER TOGETHER. Sale Hospital , the largest hospital campus within Central Gippsland Health, offers an extensive range of specialised services. Our state-of-the-art facility boasts a 24-hour emergency department, operating theatres, Critical Care Unit, Level 3 neonatal and Level 4 maternity services, paediatrics, dialysis, oncology, and general medical and surgical wards. Additionally, our campus is home to Community Care administration offices, Wilson Lodge Nursing Home, and the Community Rehabilitation Centre. Located on Guthridge Parade, our main hospital entrance ensures easy accessibility for patients and visitors. At CGH, we are committed to providing excellent care and service. Click here to read more about our nurses commitment to you. EMERGENCY CARE HOSPITAL MAP MEDICAL IMAGING CARDIOLOGY DERMATOLOGY ENDOCRINOLOGY & DIABETES GERENTOLOGY HAEMATOLOGY NEPHROLOGY ONCOLOGY PALLIATIVE CARE STAFFING RATIOS RENAL DIALYSIS RESPIRATORY REFERRER PORTAL SPECIALIST OUTPATIENT CLINICS SPECIALISTS FEEDBACK TELEHEALTH PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO BOOK A TOUR Tour our residential care home MORE INFO