VISITORS GUIDELINES Visiting hours are from 10am – 12pm and 2pm – 7pm. If you’re visiting a patient at Sale Hospital, it’s important to keep to our visiting hours so patients can get plenty of rest. For patients, hospital is a place for treatment and recovery. We have generous visiting hours broken up by a rest period in the middle of the day. These two hours of rest help to give your loved ones time to recover. Don’t hesitate to contact the hospital to discuss when might be a good time to visit your loved one. Patients may be away from their room during visiting hours for tests and other treatment or therapies. Knowing this in advance means you will not make the trip to the hospital and have a long wait to see the patient. We ask that, where possible, there are not more than two visitors per patient at one time. This is in consideration of other patients, and to allow adequate space for staff to provide patient care. Visitors that are exempt from visiting hours include: Birthing women or patients in maternity care – one partner or support person can remain for an unlimited time For children under 18 years, two parents/guardians can remain for an unlimited time. One Parent/guardian can stay overnight; and Patients at end of life have no limit to the number of visitors per day, or how long they can stay All visitors: Must be free of COVID-19 symptoms (other than symptoms caused by health condition or medication) Must be 7 days post testing positive for COVID and be symptom free Must be well with no respiratory or gastro symptoms. Visitors may be required to wear face masks during periods of high community transmission or during COVID outbreaks in ward areas or residential care facilities. Children under 12 years old are exempt from wearing a mask as are those with a medical exemption. Hand Hygiene: Visitors shall perform hand hygiene on entry and exit to the health service / aged care facility and to individual wards or rooms. Visiting COVID positive patients or suspected COVID positive patients: If the patient is suspected or confirmed to have COVID-19, appropriate personal protective equipment (PPE) must be used by visitors with staff to facilitate safe donning/doffing. Aged Care Sites There are no specific visiting hours for our aged care facilities. All visitors should: Be well and free of respiratory illness Strongly encouraged to take a rapid antigen test before entry Encouraged to wear a mask during their visit Not visit if COVID positive, for at least 7 days and be symptom free Visitors may be exempt from entry requirements if they: are a person visiting for the purpose of an end-of-life visit are a person providing urgent support for a resident’s immediate physical, cognitive or emotional wellbeing, where it is not practicable for the person to take a COVID-19 rapid antigen test prior to entering the care facility

NEPHROLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare Card Pension Card CLINIC CONSULTANTS Dr Rory Wallace Dr Arushi Ramnarain

RESIDENTIAL AGED CARE SERVICES WILSON LODGE JHF MCDONALD WING STRETTON PARK LAURINA LODGE HOME CARE PACKAGES RESIDENTIAL INREACH PROGRAM Current Aged Care News

BOOK A TOUR Name* Email* Phone* Facility you would like a tour of* Heyfield Hospital Stretton Park Maffra Hospital Sale Hospital Wilson Lodge Preferred date* Submit

LEGISLATIVE REQUIREMENTS FREEDOM OF INFORMATION GIFTS, BENEFITS & HOSPITALITY PROCUREMENT CONSULTANCIES GENDER EQUALITY

ABOUT US Central Gippsland Health is the major provider of health and aged care services in the Wellington Shire. We serve an immediate population of Central Gippsland and reach a wider community in East Gippsland in terms of more specialised services such as perinatal services, critical care and surgery. We are unusual being both a sub-regional and an integrated health service, providing a broad range of primary, secondary and tertiary services, including a near comprehensive range of HACC services, through to adult intensive, coronary care and level 4 neonatal care. The current focus of the health service is to leverage our integration in assisting with the breaking down of traditional program barriers and service delivery silos that have flourished, in order to develop a highly efficient system that responds to people’s needs. We do this by placing our patients at the centre of a service delivery system focused on supporting the achievement of their goals and aspirations, consistent with the principles embedded in the “active service model’. In 2013, Central Gippsland Health released its Health Plan 2012-2022, a consultation document that represents a detailed response to the Victorian Health Priorities Framework 2012-2022, Rural and Regional Health Plan. It describes how we can support an area-based planning approach to develop a system that is responsive to people’s needs. The health service has acute campuses at Sale, Maffra and Heyfield; community and home support services are provided throughout the Shire of Wellington (with the exception of Yarram and District) with centres in Maffra, Sale, Heyfield, Rosedale and Loch Sport; and residential aged care services at Sale, Maffra and Heyfield. COMMITMENT TO CHILD SAFETY CGH is committed to Child Safety. We want children to be safe, happy and empowered. CGH is committed to: Preventing Child Abuse and identifying risks early, and has robust human resource and recruitment practices for staff and volunteers, with the intent of removing and reducing risks. The safety, participation and empowerment of children and has zero tolerance of child abuse. Regularly training and educating our staff and volunteers on child abuse risks. Supporting and respecting children, as well as our staff and volunteers. The cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability. Ensuring we have specific policies, procedures and training in place that support our leadership team, staff and volunteers to achieve these commitments. VISION, MISSION & VALUES COMMUNITY NETWORKS OUR PEOPLE HISTORY VISITORS GUIDELINES LEGISLATIVE REQUIREMENTS

BUSINESS SERVICES LAUNDRY SERVICES FOOD SERVICES MEDICAL IMAGING

HOME SUPPORT Central Gippsland Health provide a range of supports in your own home to assist you to continue living independently at home. These services are funded through a variety of programs such as the Commonwealth Home Support Program (CHSP), Home and Community Care Program for Younger People (HACC), Short Term Restorative Care program (STRC), Transition Care Program (TCP), Home Care Package (HCP) which from 1 July 2025 will transition to Support At Home, and National Disability Insurance Scheme (NDIS). Home Support services include: PERSONAL CARE This service provides people with support in activities of daily living that help them maintain appropriate standards of hygiene and grooming. These activities include support with: Eating Bathing Toileting Dressing Grooming getting in and out of bed moving about the house assistance with self-administration of medicine DOMESTIC ASSISTANCE This service provides people with assistance with domestic chores to maintain their capacity to manage everyday activities in a safe, secure and healthy home environment. This service is not a replacement for all domestic tasks but is designed to help people with the tasks they struggle with. These activities may include: Changing bed linens Vacuuming and mopping floors Cleaning one bathroom per visit Wiping cupboards and benches Date checking food items Minor food preparation Hanging / folding laundry Ironing Dusting Shopping assistance FLEXIBLE RESPITE This service supports and maintains care relationships between carers and care recipients, through providing good quality respite care for people so that carers can take a break. This includes: In-home day respite One on one support to assist someone in their own home to enable their carer to take a break. Community access respite One on one support to assist people to access their community undertaking activities they are interested in or need support to undertake, while giving their carer a break from caring responsibilities. DELIVERED MEALS This service prepares and delivers meals to people in their homes. The meals consist of a soup, main meal portion, a dessert and fruit. Meals can either be delivered daily as a chilled meal or weekly/fortnightly as frozen meals. Chilled Sale meals are delivered daily in the morning between 8am-9am or 11.30am-1pm Chilled Maffra meals are delivered daily between 11.30am and 1pm Frozen meals are delivered: weekly on Wednesdays to Sale, Maffra, Stratford weekly on Tuesdays to Heyfield and Rosedale fortnightly on Tuesdays to Gormandale fortnightly on Wednesdays to Loch Sport SOCIAL SUPORT GROUPS This service assists people to participate in community life and feel socially included through structured, group-based activities that develop, maintain or support independent living and social interaction. These activities include: group-based activities held in or from a facility/centre (e.g. pre-set or individually tailored activities promoting physical activity, cognitive stimulation and emotional wellbeing) group excursions conducted by centre staff but held away from the centre VOLUNTEER TRANSPORT This service aims to assist you and your carer if you are unable to transport yourself for medical appointments in regional Gippsland and Melbourne. Drivers are not allowed to lift a wheelchair into the boot or assist you in walking into the appointment. You can have a companion with you when you travel. SUPPORT AT HOME PACKAGE FEES SUPPORT AT HOME PACKAGE/PRIVATE CLIENTS FEES CHSP CLIENT FEES HACC CLIENT FEES COMMUNITY HEALTH CLIENT FEES INFANT PROGRAM FLYER NEW PARENTS GROUP INVITATION 2025 PLAYGROUPS IN WELLINGTON

HISTORY Central Gippsland Health has a long and rich history. In August 2017 we celebrated 150 years of health service spanning the Gippsland communities from southern seaboards to mountains in the north. The current health service and its predecessors, Gippsland Hospital and Gippsland Base Hospital together with entities in Rosedale, Loch Sport, Heyfield and Maffra has provided continuous health care to the first communities of the entire Gippsland region through to today’s communities across Wellington Shire. Gippsland’s own benevolent hospital grew from a public Mechanics Hall meeting in 1864. It opened its doors in August 1867 with the first inpatient being a miner with gangrenous disease of the lungs – he stayed for 455 days. Today the Sale Hospital still stands proud on the original 12 acres. The two turrets and dome of the original building have long made way to modernised facilities. Through a series of amalgamations, Gippsland Hospital, Gippsland Base Hospital, Maffra and District Hospital, the J.H.F. McDonald Nursing Home and Evelyn Wilson Nursing Home became Central Gippsland Health Service in 1999. The Heyfield Hospital, Stretton Park and Laurina Lodge Hostel soon after became associated through management agreements. In July 2017 the name changed to Central Gippsland Health – reflecting the collective of health services provided in Aged Care, Community Services and Hospital campuses in Sale, Heyfield and Maffra. Today’s CGH Board of Management, staff and volunteers continue to uphold the service and the spirit of the early pioneers who worked hard to establish a hospital in the 1860s. SALE HOSPITAL ORAL HISTORY GALLERY

OUR PEOPLE BOARD OF DIRECTORS SENIOR MANAGEMENT TEAM ORGANISATIONAL STRUCTURE

COMMUNITY PARTICIPATION Consumer, carer and community participation is achieved through a number of key consumer engagement strategies, and the support of a Consumer Advocate, to improve and provide services that best meet the needs of the community. There are two Community Networks within Central Gippsland Health. The Community Liaison Committee and the Aboriginal and Torres Strait Islander Advisory Network. All consumer groups are chaired by community members and meetings are attended by Executive members of the health service. The functions of each of these networks are contained in the tabs below. It is important to us that we have community input into health related issues. Understanding that people’s time can be limited, we have created a Consumer Opinion Register so that community members and consumers can register their interest by providing comments, suggestions or feedback against a number of health related topics. Please click on the Consumer Opinion Register tab below to learn more. In addition to an overview of our Community Networks, there is a tab titled Patient Feedback where you can provide feedback about your experience at Central Gippsland Health. Volunteer Program – Volunteers are a vital and valued part of the team at Central Gippsland Health. Volunteers provide assistance in a wide range of areas, including Social Support Groups, Community Transport, emergency relief, Friendly Visiting, Delivered Meals, Pink Ladies and Palliative Care. If you are interested in becoming involved as a volunteer, contact the Volunteer Program on 03 5143 8889 . ABORIGINAL & TORRES STRAIT ISLANDER ADVISORY NETWORK CONSUMER OPINION REGISTER CONSUMER FEEDBACK LESBIAN, GAY, BI-SEXUAL,TRANSGENDER AND INTERSEX PATIENT INFORMATION

ALLIED HEALTH We offer a wide range of allied health services designed to support the health and wellbeing of our community. These services are delivered in various settings, with some available exclusively to hospital inpatients, while others support outpatients and community clients through a range of funding programs. To find out if you're eligible to access our allied health services, please contact the Community Rehabilitation Centre on 03 5143 8561 . NDIS ALLIED HEALTH SERVICES CHILDREN'S SERVICES ADULT SERVICES