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PALLIATIVE CARE Palliative Care is provided in both a sub-acute and community setting. For further information please contact our Community Services Reception on 03 5143 8885 .

WOMEN & CHILDREN We understand that welcoming a new life into the world is a momentous occasion. That’s why our Level 3 neonatal and Level 4 maternity services provide comprehensive support for expectant mothers and their babies, ensuring a safe and nurturing environment throughout the childbirth journey. Our dedicated team of obstetricians, midwives, and nurses is committed to making this experience as memorable and joyous as possible. Sale Hospital goes beyond conventional medical care. We cater to the unique needs of our young patients with our exceptional paediatric services, ensuring that children receive the specialized care they deserve in a warm and comforting environment. This page provides easy access to information about services for women and children at Central Gippsland Health. Here, you’ll find links to a range of resources and support options, including maternity care, paediatric services, and women’s health programs. MATERNITY & NEWBORN SERVICES PREGNANCY CARE CLINIC MATERNAL & CHILD HEALTH

SALE HOSPITAL GETTING YOU BETTER TOGETHER. Sale Hospital , the largest hospital campus within Central Gippsland Health, offers an extensive range of specialised services. Our state-of-the-art facility boasts a 24-hour emergency department, operating theatres, Critical Care Unit, Level 3 neonatal and Level 4 maternity services, paediatrics, dialysis, oncology, and general medical and surgical wards. Additionally, our campus is home to Community Care administration offices, Wilson Lodge Nursing Home, and the Community Rehabilitation Centre. Located on Guthridge Parade, our main hospital entrance ensures easy accessibility for patients and visitors. At CGH, we are committed to providing excellent care and service. Click here to read more about our nurses commitment to you. EMERGENCY CARE HOSPITAL MAP MEDICAL IMAGING CARDIOLOGY DERMATOLOGY ENDOCRINOLOGY & DIABETES GERENTOLOGY HAEMATOLOGY NEPHROLOGY ONCOLOGY PALLIATIVE CARE STAFFING RATIOS RENAL DIALYSIS RESPIRATORY REFERRER PORTAL SPECIALIST OUTPATIENT CLINICS SPECIALISTS FEEDBACK TELEHEALTH PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO BOOK A TOUR Tour our residential care home MORE INFO

BOOK A TOUR Name* Email* Phone* Facility you would like a tour of* Heyfield Hospital Stretton Park Maffra Hospital Sale Hospital Wilson Lodge Preferred date* Submit

RESIDENTIAL INREACH PROGRAM Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. SERVICES WE PROVIDE Comprehensive Geriatric Assessment for people at risk of hospitalisation. Review and management plans for acute illness. Falls assessment and management. Advanced Care Planning. Palliative care advice and support. Continence care and advice including catheters, bowel management and bladder scans. Wound management, suture and skin advice. Intravenous access and antibiotics. PICC and PORT care and management. Dehydration management. Heart failure and chronic respiratory management. Doppler ultrasound. Portable electrocardiogram may be available. Education and staff upskilling as negotiated. RIR BROCHURE HOW TO CONTACT US Hours of Business: Monday to Friday 8.00am to 4.30pm Contact: 0474 701 848 – Messages can be left for a response on the next working day Online referrals: via betterathome@cghs.com.au Referral: Residential InReach Referral

SUPPORT AT HOME Support At Home is a government-funded program that helps people over 65 live independently at home. The program provides funding for in-home care and support services. WE ARE BETTER TOGETHER, because living at home can mean the world. Central Gippsland Health provides a multitude of services to the Community. Our Support At Home services enable you to maintain your health, independence and community connections while continuing to enjoy the comfort of your own home. Our Care Partners best match our services to your personal circumstance. Our Services include: personal care clinical care skin care Allied health support meal preparation continence care mobility equipment support services – such as cleaning, light gardening and transport home modifications social support laundry In-home respite medication management If you would like phone help to understand the costs of a home care package, or My Aged Care on 1800 200 422 or visit their website Support at Home program | My Aged Care. My Aged Care also has a useful Fee estimator: How much will I pay? | My Aged Care which allows you to see, up front, how much you would be expected to contribute to your home care package. To enquire about a Home Care Package with Central Gippsland Health please call (03) 5143 8300 or email; supportathomeenquiries@cghs.com.au

CONSULTANCIES Details of consultancies (valued at $10,000 or greater) In 2023-24, there were three consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2022-23 in relation to these consultancies is $268,032 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2023-24 (excluding GST) Future expenditure (excluding GST) Mactown Consulting Pty Ltd Work Health Safety Advisory 1-Jul-22 31-Oct-23 As required $12,000 Nil Trewhella Susan Maureen Business System Consultations 1-Jul-22 31-Dec-23 As required $70,296 Nil Provider Assist (PA) Pty Ltd Aged Care an-acc support 1-Jul-23 30-Sep-24 As required $185,736 $46,434 Details of consultancies (valued at $10,000 or greater) In 2022-23, there were five consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2022-23 in relation to these consultancies is $268,538 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2022-23 (excluding GST) Future expenditure (excluding GST) Mactown Consulting Pty Ltd Work Health Safety Advisory 1-Jul-22 31-Oct-23 As required $37,060 NIL ALCRO GROUP PTY LTD Data Governance & Business Intelligence Roadmap 1-Nov-22 30-Jun-23 50,000 $43,240 $6,760 JUJUBES PTY LTD Finance Consultant 6-Jan-23 24-Feb-23 20,000 $19,769 NIL TREWHELLA SUSAN MAUREEN Business Systems Consultations 1-jul-22 1-Jul-23 As required $138,469 $142,000 DELOITTE CONSULTING Pty LIMITED Linen Service Performance 1-Feb-23 30-Apr-23 30,000 $30,000 NIL Details of consultancies (valued at $10,000 or greater) In 2021-22, there were six consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2020-21 in relation to these consultancies is $276,632.91 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2021-22 (excluding GST) Future expenditure (excluding GST) Blight Blight and Blight PTY LTD Architectural Advice 01 July 2021 30 June 2022 $15,000.00 Nil Schluter Sarah Robyn EAP Support for Staff 01 July 2021 30 June 2022 $15,120.00 Nil SLAP Architects Architectural Advice 01 July 2021 30 June 2024 $18,125.00 Nil Trewhella Susan Maureen Business Systems Consultations 01 July 2021 $63,585.00 $70,000 Mactown Consulting PTY LTD Workplace Safety Consultation 01 July 2021 30 June 2022 $67,425.00 $70,000 Provider Assist (PA) PTY LTD ACFI Assessment Review 01 July 2021 30 June 2022 $93,377.91 Nil Details of consultancies (valued at $10,000 or greater) In 2020-21, there were three consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2020-21 in relation to these consultancies is $52,944 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2020-21 (excluding GST) Future expenditure (excluding GST) Food Safety Acts Audit of Central Gippsland Health’s Food Safety Plan 7 Oct 2020 12 Oct 2020 $848 Nil Fragomen (Australia) PTY LTD Assessment of Employer Nomination Pty Limited scheme for Visa Eligibility 1 Apr 2021 30 Apr 2021 $5,809 Nil Gippsland Municipal Valuations Pty Ltd Property Valuation services 1 Oct 2020 8 Oct 2020 $7,447 Nil Karoo Consultancy Pty Ltd Evaluation of Short-Term Restorative Care Services $1,920 Nil Russell Kennedy Solicitors Legal Services 12 Aug 2020 12 Aug 2020 $2,500 Nil Zucini Pty Ltd of Clinical Practice Review of the Aspects 1 Mar 2021 24 Mar 2021 $2,325 Nil Syris Consulting Costing Project Consultation on Outpatient 1 Jul 2020 30 Jun 2021 $4,800 Nil Von Retzlaff Janine Marie Dietician Consultancy on Menus $8,500 Nil Simon Hugh Fraser External Review of MedicalServices Risks 29 Jan 2021 28 Feb 2021 $2,300 Nil RSM Bird Cameron Payroll Consulting Services $7,500 Nil Debra A Smith Assessment of Pathways to Good Health Program 1 Aug 2020 31 May 2021 $11,590 $11,590 Nil Riley Carmel P Review of Maternal and Child Health Service 1 Nov 2020 30 Apr 2021 $19,500 $19,500 Nil Service Industry Advisory Group Engagement for Enterprise Bargaining Agreement Negotiations 1 Jul 2020 30 Jun 2021 $21,854 $21,854 Nil Details of consultancies (valued at $10,000 or greater) In 2019-20, there were two consultancies where the total fees payable to the consultants were less than $10,000 or greater. The total expenditure incurred during 2019-20 in relation to these consultancies is $47,627 (excl. GST). Consultant Purpose of consultancy Start Date End Date Total Approved project fee (excluding GST) Expenditure 2019-20 (excluding GST) Future expenditure (excluding GST) JTA Corporation Workcover Premium review May 2020 June 2020 $32,015 $32,015 Nil SIAG Review and upgrade for Community Carers EBA October 2019 December 2019 $15,612 $15,612 Nil

PATIENT INFORMATION I WANT TO KNOW ABOUT... Admission Be alert to the risk of pressure injury Complaints and Compliments Continue safe practices at home Discharge Information Freedom of Information Get the most from your medicines Getting the most from your treatment Help stop the spread of germs How to prevent a fall Identify yourself! Patient Fees Personal Items Private Health Insurance Preadmission Clinic Prepare yourself for going home Smoking Visiting Hours Your rights and responsibilities Your safety as a patient Consumer Information Guide FINDING YOUR WAY AROUND Let us get you from A to B. MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health. MORE INFO ADMISSION Useful information to have when being admitted as a planned admission includes the following: Health Insurance details, including the level of cover for those with private health insurance Pension details and/or health care cards Name and contact details for next of kin or other contact. Please note that Central Gippsland Health can bill your fund direct for the bed fee. Ask for details when admitted. BE ALERT TO THE RISK OF PRESSURE INJURY A pressure injury (bed sore) can affect even healthy younger patients. Remaining still and in one place for too long can cause pressure to areas such as your heels and buttocks. Play the ‘Bed Callisthenics’ game! There is a set of bed based exercises that your nurse or physiotherapist can show you which will help reduce the pressure. Get up and move around as quickly as possible, if it is recommended, after your surgery. This will also assist the prevention of blood clots. For those patients who are going to be in bed for a while, we have special wedge pillows for your heels. Ask your nurse for those, even if you are on a trolley in the Emergency Department or going to X-ray. Make sure you know what pressure-relieving devices are going to be used in theatre. COMPLAINTS AND COMPLIMENTS Effective complaints management is fundamental to the provision of quality health care services. As part of a quality and risk obligation, Central Gippsland Health is committed to manage complaints in a timely and appropriate manner, review its complaint data, identify systemic and recurring problems and to develop strategies to improve clinical practice and the delivery of health care services across the organisation. A complaint is an expression of dissatisfaction or concerns about a health care service made by consumers, their carers or others. All complaints and concerns are included whether they are formal written complaints, a concern expressed during discussion with a health professional or views expressed as part of a consumer feedback survey. Informal Complaints are verbal expressions of dissatisfaction which can be dealt with promptly and to the complainant’s satisfaction at the point of service. Formal Complaints include all written complaints and any verbal complaints which cannot be dealt with as informal complaints. Consumers may express their concerns, compliments or complaints in a number of ways: Talk with the relevant staff at a Unit/Program/Department level Complete a Complaints Registration Form Write a letter of complaint to the health service Contact the Aged Care Complaints Resolution Scheme Contact the Health Services Ombudsman Victoria Privacy Complaints can be made by contacting the Contact CGH Privacy Officer 03 5143 8705 , contacting the Office of the Health Services Commissioner 1800 13 60 66 , or the Privacy Commissioner 1300 666 444 . Any health service consumer may lodge a complaint. A relative, friend or other person may lodge a complaint provided that, where possible, they have the service user’s permission. Central Gippsland Health also welcomes any compliments to staff or the service generally as these are rewarding to individuals and the whole of the staff and management group, while also assisting in continuous improvement activities. CONTINUE SAFE PRACTICES AT HOME Talk to your doctor and pharmacist. Ask questions and write down what they say. There is a Shared Care Plan booklet available which can help you keep track of medicines, appointments and other important information. You can get equipment for the home if you need it. Contact the Occupational Therapy department before you go home or ask one of the nursing staff to assist. Keep a telephone near your bed at home in case you need help. Never smoke in bed. Look for things in your home that might affect you walking safely about your home: do not use extension cords, be careful with mats and rugs especially on polished floors and shift light furniture clear of pathways to the bathroom. There is some other information available. Ask staff in your ward or treatment area. DISCHARGE INFORMATION At admission or pre-admission, nursing staff will discuss discharge needs. Generally discharge time is between 10 am and 11 am. Where possible you will be given ample notice of discharge and it is preferable that patients are accompanied home by a relative or friend. There is a discharge co-ordinator available to support patients and their families with any discharge needs. The co-ordinator visits patients in hospital to help plan discharge and link patients, before they leave hospital, with appropriate support services if required. FREEDOM OF INFORMATION The Freedom of Information (FOI) Act provides you with a right to request access to documents held by our organisation. It is possible to obtain copies of information, view information or request an amendment to information that is incomplete, incorrect, out of date or misleading. You can also request access to medical information of another person, with their consent. Before you make a request for access You are encouraged to check if the information or document you are seeking is already publicly available such as in our annual report, policies and procedures, resources, or via our website. Where you cannot find the information or document you are seeking, we encourage you to contact us on (03) 5143 8552 and ask if the information or document you are seeking is available or can be provided to you. Making a request for access A request needs to be made in writing, this can be either be brought to our reception or sent in by email or in a letter. The request needs to clearly describe the information or document you are seeking access to. You can make a request for access by either: Emailing: foirequest@cghs.com.au Sending a letter to: The Freedom of Information Officer Central Gippsland Health 155 Guthridge Parade SALE VIC 3850 Bringing your letter or FOI application form to our reception If we cannot clearly identify the information or documents you are requesting, we will contact you to clarify your request. Processing your request Please note that there is an application fee when you request information through the FOI Act. The application is not valid until the application fee is paid (or waived). The application fee will be waived if you can provide evidence that you receive social security benefits e.g. a current health benefits or social security benefits card. Once we understand what information or document you are seeking, we will process your request and provide you with a decision as soon as possible but no later than 30 days after the date of your request. We may extend the 30-day period by up to an additional 15 days if consultation with third parties is required. We assess each FOI request according to the requirements of the FOI Act. You will be notified if there are any documents that are exempt and reference to the section of the FOI Act will be provided. FREEDOM OF INFORMATION APPLICATION FORM GET THE MOST FROM YOUR MEDICINES Ask your nurse or pharmacist about your medicines – what they are, what they look like, what they do, when they are to be taken and what side effects they may have. If you do not recognise a medicine, check that it is for you before taking it. Let your doctor or nurse know if you have any allergies or sensitivities to any medicines, foods or rubber products. Tell your doctor or nurse about all medicines you are taking including vitamins, herbal remedies and any other over the counter medicines. Do not take medicines that you brought from home unless you are told to do so by your doctor or nurse. GETTING THE MOST FROM YOUR TREATMENT Ask your doctor and nurse about your plan of care. Make sure that you understand and agree with that plan.Ask a family friend or relative to listen with you when treatment, care plans, test results and discharge plans are explained to you. This will help you remember things later on. Be informed about your treatment. Ask when treatment will be given and what they are for. If you don’t understand a treatment, have someone explain it again. If equipment is used for your care, have someone explain it to you first, show you how it works and how it should sound if there are alarms. Question anything that seems different from what you were told. HELP STOP THE SPREAD OF GERMS Hand washing is the best way to prevent the spread of germs. Practice good personal hygiene and let a nurse know if your linen or gown needs to be changed. Staff will welcome a reminder to wash their hands or wear gloves before they carry out treatment. Ask friends or relatives who have colds or other contagious illnesses not to visit you in hospital. Get vaccinated, if it is recommended. ‘Flu and pneumonia vaccines can help prevent illnesses in older people and those who have low immunity. HOW TO PREVENT A FALL Ask for help if you want to get out of bed especially at night. The hospital is an unfamiliar place and most falls happen when patients try to get out of bed on their own to go to the bathroom. Make sure that your call bell on your bed works and you know how to use it. Let your nurse know if you can’t reach it or can’t use it. Call for help before the need to go to the bathroom gets really urgent. Make sure that the light is on, at night, if you want to use the bathroom or move around your room. Keep your glasses within reach. Make sure that any furniture or equipment is moved out of the path to the door. Wear slippers with rubber soles to prevent slipping. Tell staff if there are any fluid spills or obstructions that might trip you. Make sure that the brakes are locked on your bed and any chairs, including shower chairs and wheel chairs before you get into them. Make sure children are supervised in play areas and around raised equipment like cots. IDENTIFY YOURSELF! When you come into hospital, you will have an identification band on your wrist. You need to wear it at all times. If it comes off, you need to ask for a new one. Check the information on your armband to make sure that your name and other important information is correct. Make sure that all staff check your armband before any procedure or test. PATIENT FEES Eligible (including Reciprocal Health Care) and Ineligible Patient Fees Fees for ineligible patients (patients not covered by Medicare including overseas patients), are set to achieve full cost recovery. Some overseas patient are entitled to financial assistance according to Reciprocal Health Care Agreements. http://www.servicesaustralia.gov.au/individuals/services/medicare/reciprocal-health-care-agreements/when-you-visit-australia Ineligible Admitted Patient Fees Patient Classification Accommodation Fee Rates for 2019-20 Medical same day* $1,000 per day Medical overnight / Rehabilitation per day* $1,250 per day Obstetrics Vaginal/Caesarean – total fee $4,000 / $11,000 Surgical – total fee (Contact CFO and HIM urgently) DRG weight x $5,295 Hospital in the Home per day* $750 per day Prosthesis $ cost recovery * The following items will be separately charged to the fee listed above: Medical Imaging Ineligible Emergency Department Fees Patients who are ineligible for Medicare who are attended to in Emergency only will be charged a fee of $600 per attendance. (Note: This is inclusive of the facility fee but excludes diagnostics which should be charged separately) Ineligible Outpatient Fees Outpatient Service Fee Allied Health $100 per hour Antenatal care $100 per hour Postnatal care $100 per hour Home Nursing Care $100 per hour PERSONAL ITEMS Pay close attention to where you place your dentures, hearing aids, eye glasses and other personal items (if you have them). These are very important to your comfort and well-being. Small amounts of cash are advised if you wish to purchase newspapers and other items from the kiosk. Never keep large sums of money in your bedside locker. PRIVATE HEALTH INSURANCE Central Gippsland Health, Sale Hospital is primarily a public hospital, open to all people throughout the local catchment area. However there is an opportunity for patients to choose, if they wish, to come in as a privately insured patient. Being a private patient can benefit your local hospital, as it lowers the costs to the health service. The benefits you can gain include priority when put on the waiting list for elective procedures and the ability to choose your own doctor. Private patients have first priority on private rooms, but only after clinical considerations are taken into account. Please note, it is important to check your level of cover prior to admission. CGH Private Health Insurance Brochure PRE ADMISSION CLINIC The Pre-admission clinic is run to facilitate day of surgery admissions. It is an opportunity to discuss your needs and plan admission before you attend hospital. Nursing and medical assessment is conducted with documentation completed at the pre-admission clinic. Patient education is provided regarding the surgery to be performed. Contact the pre-admission clinic on 03 5143 8145 for details. PREPARE YOURSELF FOR GOING HOME Make sure that you understand discharge instructions including your medicines and any information about follow-up appointments with your doctor. Ask for a telephone number for the ward in case you have questions when you get home. You also need to be aware of the right time to seek medical treatment if you have any concerns about your health. In some cases, you will be called by one of the nursing staff when you go home to ensure that things are going according to plan. They will discuss with you the best time to call before you leave the ward. SMOKING Central Gippsland Health is a leader in health promotion and acute and community care premises are totally smoke free, with smoking not permitted in buildings or on the grounds. Nicotine replacement therapy is provided for patients while in hospital and staff are supported as required. Aged care facilities, which are the homes for a range of individuals, will continue to have designated smoking areas made available. VISITING HOURS Visiting hours at Sale Hospital are from 10am - 12pm and 2pm - 7pm. Visiting hours for Residential Aged Care Facilities (Heyfield Hospital/Laurina Lodge, Stretton Park, Maffra Hospital/JHF McDonald Wing, Wilson Lodge) are open. YOUR RIGHTS AND RESPONSIBILITES Australian Charter of Healthcare Rights in Victoria YOUR SAFETY AS A PATIENT Central Gippsland Health is committed to ensuring your safety while you are in our organisation. We know that if patients are involved in their care whilst in hospital, they tend to do better and stay safer. By working together as part of the health care team, you can lower your risk of injury and make your stay in hospital as safe as possible. The following may assist you to make your stay a safe and comfortable experience: Ask questions If you need an interpreter when English is not your primary language, please get one of your relatives to let a staff member know. If you are deaf or hearing impaired, please let staff know. If you think of something when your doctor or nurse is not with you, write it down so that you can ask them later. Your safety and comfort is important to us and at CGH we will assess your mobility and transfer needs as part of our safe patient handling (Smart Lift) program. Wherever possible, the maintenance of your mobility independence will be encouraged by our nursing and midwifery staff. Where assistance with mobility and transfers is identified, our trained staff will provide safe patient transfer techniques and appropriate equipment to prevent injuries during patient handling. Dedicated safety champions or “Smart Lift representatives” in each unit ensure their colleagues follow safe patient handling policies and procedures and are available to discuss your specific patient handling needs. CONSUMER INFORMATION GUIDE Australian Charter of Healthcare Rights in Victoria

MATERNAL & CHILD HEALTH Maternal and Child Health Service Supporting families with children aged 0–6 years across Sale, Maffra, Heyfield, Stratford, Briagolong, and Rosedale. Maternal and Child Health is here to guide and support you through your child’s early years. Families are welcome to attend as often as needed. After a birth is registered in the area, a Maternal and Child Health Nurse will contact the family within five working days to arrange a first home visit. Recommended Key Check-Ups To help monitor your child's growth and development, current guidelines suggest visits at: 2 weeks, 4 weeks, and 8 weeks 4 months, 8 months, 12 months, and 18 months 2 years and 3.5 years 📞 Appointments are required for all visits. To book, call 03 5143 8944 (option 2). Feeling Unwell? If your child is unwell, please stay home and take the time to rest. We understand illness can disrupt plans—just contact us to reschedule, and we’ll arrange a new appointment as soon as possible. Service Locations You can access Maternal and Child Health services at any of these local centres: Additional Support Services Extra support is available anytime you need it: Victorian Maternal & Child Health Help Line 24/7 service 📞 13 22 29 Australian Breastfeeding Association 24-hour support 📞 1800 686 268 Wellington Shire Council Immunisation Service 📞1300 366 244 for details Latrobe Regional Health - Agnes Parent an Infant Unit Provides specialist emotional and psychological support to families experiencing challenges surrounding adjustment to parenthood following the arrival of a new baby. Enquiries and referrals can be made by contacting Agnes Unit directly on: 📞03 5173 8553 or via email unit-agnes@lrh.com.au SMS4dads - There's not a lot out there that speaks directly to dads. SMS4dads supports men in their role as fathers. For more information visit: Info & Tips for New Dads - SMS4dads MATERNAL & CHILD HEALTH TIMETABLE INFANT PROGRAM FLYER NEW PARENTS GROUP INVITATION 2025 PLAYGROUPS IN WELLINGTON Location Description Sale Waratah Wing, 44 Palmerston Street Maffra Maffra Hospital, 51 Kent Street Stratford Library Building, Tyers Street (Parking available behind building) Heyfield Heyfield HUB, 42 MacFarlane Street Rosedale Community Health Centre, Cansick Street BREASTFEEDING SUPPORT SERVICE WELLINGTON SHIRE KINDERGARTEN REGISTRATION SERVICE FAQ

VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity. Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction.

GIFTS, BENEFITS & HOSPITALITY The Victorian Public Sector Commission has guidelines for public sector employees on giving and receiving gifts, benefits and hospitality. Central Gippsland Health’s policy and register for gifts, benefits and hospitality are available for public viewing. CODE OF CONDUCT FOR GIFTS, BENEFITS & HOSPITALITY GIFTS, BENEFITS & HOSPITALITY REGISTER

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