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MATERNAL & CHILD HEALTH Maternal and Child Health Service Supporting families with children aged 0–6 years across Sale, Maffra, Heyfield, Stratford, Briagolong, and Rosedale. Maternal and Child Health is here to guide and support you through your child’s early years. Families are welcome to attend as often as needed. After a birth is registered in the area, a Maternal and Child Health Nurse will contact the family within five working days to arrange a first home visit. Recommended Key Check-Ups To help monitor your child's growth and development, current guidelines suggest visits at: 2 weeks, 4 weeks, and 8 weeks 4 months, 8 months, 12 months, and 18 months 2 years and 3.5 years 📞 Appointments are required for all visits. To book, call 03 5143 8944 (option 2). Feeling Unwell? If your child is unwell, please stay home and take the time to rest. We understand illness can disrupt plans—just contact us to reschedule, and we’ll arrange a new appointment as soon as possible. Service Locations You can access Maternal and Child Health services at any of these local centres: Additional Support Services Extra support is available anytime you need it: Victorian Maternal & Child Health Help Line 24/7 service 📞 13 22 29 Australian Breastfeeding Association 24-hour support 📞 1800 686 268 Wellington Shire Council Immunisation Service 📞 1300 366 244 for details Latrobe Regional Health - Agnes Parent an Infant Unit Provides specialist emotional and psychological support to families experiencing challenges surrounding adjustment to parenthood following the arrival of a new baby. Enquiries and referrals can be made by contacting Agnes Unit directly on: 📞 03 5173 8553 or via email unit-agnes@lrh.com.au SMS4dads There's not a lot out there that speaks directly to dads. SMS4dads supports men in their role as fathers. For more information visit: Info & Tips for New Dads - SMS4dads Location Address Sale Waratah Wing, 44 Palmerston Street Maffra 11 Pearson Street Stratford Library Building, Tyers Street (Parking available behind building) Heyfield Heyfield HUB, 42 MacFarlane Street Rosedale Community Health Centre, Cansick Street MATERNAL & CHILD HEALTH TIMETABLE INFANT PROGRAM FLYER NEW PARENTS GROUP INVITATION 2025 PLAYGROUPS IN WELLINGTON BREASTFEEDING SUPPORT SERVICE WELLINGTON SHIRE KINDERGARTEN REGISTRATION SERVICE FAQ

SENIOR MANAGEMENT TEAM MS MICHELE GARDNER, CHIEF EXECUTIVE OFFICER Michele has more than 34 years of service across Tertiary/Quaternary, Regional and Subregional public and private healthcare and Department of Justice settings, across three states of Australia. She is an Intensive Care/Critical Care qualified Registered Nurse and has extensive experience with the successful implementation of the National Safety and Quality Health Service Standards, accreditation and quality improvement in acute and community settings. Michele holds post-graduate qualifications in a Master of Public Administration and a Graduate Diploma in Health Counselling. She has led both public and private hospitals, major infrastructure redevelopment and successful operational commissioning expertise in both brownfield and greenfield health sites; and has experience in strategic and service planning, quality and safety, risk management, clinical and corporate governance. Previously, Michele served as Executive Director of The Prince Charles Hospital, Metro North Hospital and Health Service Brisbane, where she held the overall strategic and operational responsibility for this major tertiary level health service and referral center for Queensland. Michele has undertaken Acting CEO roles at Bairnsdale Regional Health Service and Mallacoota District Health; Executive Director roles in Central Queensland Hospital and Health Service and Wide Bay Hospital; and both large and diverse public regional and rural Queensland health services. Having spent many years working in Queensland, Michele also has a strong understanding of Local Health Service Networks and the importance of collaboration across services. Michele also has extensive experience in leading emergency management responses to bushfires, floods, cyclones and the COVID-19 pandemic. Michele has a deep focus on quality, patient-centered care and partnering and collaborating for future growth. MS MANDY PUSMUCANS, DIRECTOR OF NURSING/CHIEF NURSE Mandy is a registered nurse with additional qualifications in rural health and business management. Following a working life that commenced in Gippsland, Mandy worked in Melbourne hospitals, rural Victoria and then on to remote Australia, which included living and working in both remote Aboriginal communities in Central Australia and the main centre of Alice Springs. Mandy’s work has focused on social justice and equity of access for rural and remote communities, with particular focus on Aboriginal Australians. Mandy has been both an executive officer and then Board member of the Council of Remote Area Nurses Australia, a participant on the Council of the National Rural Health Alliance, and a member of the Royal College of Nursing Australia. DR DIVYANSHU DUA, DIRECTOR MEDICAL SERVICES Dr Divyanshu ‘Divy’ Dua is Director of Medical Services at the Central Gippsland Health Service. Additionally, he is a visiting medical oncologist at the Latrobe Regional Health Service. He also holds the clinical dean position with the Monash Rural, Sale campus. A consultant medical oncologist and Fellow of the Royal Australasian College of Physicians (RACP). Dr Dua trained in Internal medicine and Medical oncology in Australia as part of FRACP before completing a clinical fellowship in drug development, early phase trials and thoracic malignancies at the Guy’s Hospital, London (UK), and the Sarah Cannon Research Institute (UK). Thoracic malignancies – including lung cancer, mesothelioma and thymoma – continue to be of special clinical interest to Dr Dua. He also has particular interest in the treatment of Genitourinary malignancies – especially prostate cancer, malignant melanoma, CNS tumors and breast cancer. Dr Dua has also involved in clinical research in the field of geriatric oncology “cancer in the older people” services as part of his role as medical oncologist. Dr Dua has published several articles in peer reviewed international journals. He is actively involved in teaching and research through his current affiliation with the Monash rural medical school. His past academic affiliations include the Australian National University, Canberra. University of Adelaide, Flinders University, Monash Rural school of Medicine in Australia and King’s College London. MS KELLI MITCHENER, DIRECTOR QUALITY & LEARNING SERVICES Kelli is a registered nurse with a passion for quality, risk and governance. She began her nursing career in Melbourne spending 13 years in Intensive Care at Austin Health. During that time Kelli also gained experience through project roles; in clinical governance, resuscitation, quality improvement, rapid response systems and service development. Kelli moved into a variety of roles related to trauma, simulation and exercise training, and process redesign including time at the Office of the Emergency Services Commissioner, the Department of Health and Human Services and NSW Health. Kelli is a specialist reservist in the Royal Australian Air Force and deployed to Afghanistan in active operations. Kelli has a Bachelor of Science (Nursing), a Diploma of Critical Care Nursing, a Master of Enterprise, and is a member of the Australian College of Nursing. MS PELE REEVE, DIRECTOR COMMUNITY & ALLIED HEALTH SERVICES Pele Reeve is a passionate and values-driven leader with over a decade of experience in aged care, health service delivery, and community wellbeing. Beginning her career as a physiotherapist, Pele has worked across a wide range of roles in the healthcare sector, progressing into senior leadership positions. As Director of Community and Allied Health at Central Gippsland Health, she is committed to creating a workplace culture where staff feel safe, valued, and empowered—leading to exceptional care outcomes for the community. With deep expertise in stakeholder engagement, healthcare regulation, service transformation, and team development, Pele brings a strategic yet people-centred approach to improving community health. MS MEGAN TYLER, DIRECTOR AGED CARE SERVICES Megan is passionate about providing the highest standard of care and quality of life to older people. She has worked across many areas of the health sector including the acute hospital setting, community care, specialist care and subacute care. Megan holds a Bachelor of Nursing from Monash University and prior to her role with Central Gippsland Health, was the General Manager at Lyrebird Village - Respect Aged Care in Drouin where she managed multiple teams and up to 118 aged care beds. MS KIRRALEE RICHARDSON, ACTING DIRECTOR PEOPLE & CULTURE Kirralee has been seconded to Central Gippsland Health temporarily from Latrobe Regional Health where she has led the People and Culture team for nearly two years. Kirralee holds more than a decade of Human Resources and leadership experience, across a variety of sectors but most recently in local government and technology.

WOMEN & CHILDREN We understand that welcoming a new life into the world is a momentous occasion. That’s why our Level 3 neonatal and Level 4 maternity services provide comprehensive support for expectant mothers and their babies, ensuring a safe and nurturing environment throughout the childbirth journey. Our dedicated team of obstetricians, midwives, and nurses is committed to making this experience as memorable and joyous as possible. Sale Hospital goes beyond conventional medical care. We cater to the unique needs of our young patients with our exceptional paediatric services, ensuring that children receive the specialized care they deserve in a warm and comforting environment. This page provides easy access to information about services for women and children at Central Gippsland Health. Here, you’ll find links to a range of resources and support options, including maternity care, paediatric services, and women’s health programs. MATERNITY & NEWBORN SERVICES PREGNANCY CARE CLINIC MATERNAL & CHILD HEALTH

MAFFRA HOSPITAL GETTING YOU BETTER TOGETHER. At Maffra Campus , we are dedicated to serving the Maffra and surrounding community with a comprehensive range of healthcare services. Our facility upholds a high standard of multidisciplinary care, providing both acute/sub-acute care beds and residential aged care beds. We offer a wide range of services, including inpatient care, palliative care, short stay treatments, and community health programs. Our community health programs encompass Stage 3 cardiac and orthopaedic rehabilitation, as well as invigorating group exercise programs focusing on balance and mobility. Additionally, our outpatient services encompass medical imaging, maternal and child health, physiotherapy, occupational therapy, speech therapy, and podiatry. At Maffra Campus, we strive to meet your healthcare needs and enhance your well-being. HOSPITAL CARE STAFFING RATIOS At Maffra Campus, we understand the importance of comprehensive care, which is why we offer an array of services to address various healthcare needs. Our inpatient care services cover a broad spectrum, including palliative care for those with terminal illnesses and short stay treatments for individuals requiring temporary medical support. Additionally, our community health programs play a vital role in promoting overall wellness. We offer Stage 3 cardiac and orthopaedic rehabilitation programs to support patients in their recovery journeys. Moreover, our group exercise programs, focusing on balance and mobility, aim to enhance physical strength and functionality. In addition to our inpatient and community health services, we provide a range of outpatient services to meet the needs of individuals seeking care outside of a hospital setting. Our dedicated professionals offer medical imaging services to assist in accurate diagnoses. Maternal and child health services ensure the well-being of mothers and their infants, providing guidance and support during the early stages of parenthood. We also offer extensive physiotherapy programs to aid in physical rehabilitation, occupational therapy to enhance daily living skills, speech therapy to address communication challenges, and podiatry services to promote foot health. At Maffra Campus, our commitment to excellence extends to every aspect of our services. We prioritize the delivery of compassionate, patient-centered care and strive to create a supportive and healing environment for all those we serve. Trust in Maffra Campus to provide you and your loved ones with the highest standard of healthcare, helping you achieve optimal health and well-being. BOOK A TOUR Tour our residential care home MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO

EMERGENCY CARE The Emergency Department at Sale Hospital provides a seven day a week, 24 hour a day emergency care service, treating more than 16,500 patients each year. This high acuity area is staffed by experienced medical and nursing staff to effectively manage the varied cases that present to this department. The Emergency Department will always treat the sickest and most seriously injured people first, so if your injury or illness is not serious, the following healthcare providers may be able to help you with advice or treatment: The Emergency Department will always treat the sickest and most seriously injured people first, so if your injury or illness is not serious, the following healthcare providers may be able to help you with advice or treatment: LATROBE URGENT CARE CLINIC The Latrobe Urgent Care Clinic (UCC) is open seven days a week, from 8am to 10pm. It is located at: Latrobe Community Health Service, 42-44 Fowler Street, Moe. You don’t need to make an appointment; you can just walk in. But if you would like to make an appointment, please call 5127 9111, or book online via HotDoc. MORE INFORMATION THE VICTORIAN VIRTUAL EMERGENCY DEPARTMENT The VVED is a public health service for non-life threatening emergencies. You can access emergency care from anywhere in Victoria, 24 hours a day, 7 days a week. You will be connected to doctors and nurse practitioners who are trained to assist you. Interpreter services are available for patients who prefer to speak in their own language. MORE INFORMATION NURSE ON CALL Nurse on Call puts you in touch with a registered nurse for professional advice 24 hours a day. The service is free. Phone 1300 60 60 24 MORE INFORMATION DOCTORS ON DEMAND An Australian telehealth platform that provides access to doctors on line 24 hours a day. Appointment fees: $60 (8am-6pm), $90 (6pm-8am), $90 (Sundays and public holidays) MORE INFORMATION MY EMERGENCY DOCTORS For unexpected symptoms or non-life threatening illness or injury including abdominal pain, fever, allergic reactions, sports injuries, rashes, fainting, back pain, urinary tract infections. No appointment required. The service is 24 hours either over the phone (1800 123 633) or video call. The service is free in far East Gippsland townships by calling 1800 577 401. MORE INFORMATION NATIONAL TELEMEDICINE DOCTORS Consult a doctor or GP Mon-Fri 9am-9pm and Sat-Sun (9am-1pm) Telehealth GP appointment 10 minutes $40.50 (if not bulk billed) Long consult 25 minutes $97.85 (if not bulk billed) Phone (02) 8834 7760 MORE INFORMATION PSYCHOLOGIST National Telemedicine Doctors 50 minutes $168 (if not bulk billed) Phone (02) 8834 7760 MORE INFORMATION CUB CARE Urgent paediatric consults Open daily in Victoria from 5pm-11pm. Fees are $179 weekday evenings and $219 weekends/public holidays. Cub Care charges by the evening rather than per appointment so you can consult with an emergency paediatrician as many times as you need MORE INFORMATION

SALE HOSPITAL GETTING YOU BETTER TOGETHER. Sale Hospital , the largest hospital campus within Central Gippsland Health, offers an extensive range of specialised services. Our state-of-the-art facility boasts a 24-hour emergency department, operating theatres, Critical Care Unit, Level 3 neonatal and Level 4 maternity services, paediatrics, dialysis, oncology, and general medical and surgical wards. Additionally, our campus is home to Community Care administration offices, Wilson Lodge Nursing Home, and the Community Rehabilitation Centre. Located on Guthridge Parade, our main hospital entrance ensures easy accessibility for patients and visitors. At CGH, we are committed to providing excellent care and service. Click here to read more about our nurses commitment to you. EMERGENCY CARE HOSPITAL MAP MEDICAL IMAGING CARDIOLOGY DERMATOLOGY ENDOCRINOLOGY & DIABETES GERENTOLOGY HAEMATOLOGY NEPHROLOGY ONCOLOGY PALLIATIVE CARE STAFFING RATIOS RENAL DIALYSIS RESPIRATORY REFERRER PORTAL SPECIALIST OUTPATIENT CLINICS SPECIALISTS FEEDBACK TELEHEALTH PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO BOOK A TOUR Tour our residential care home MORE INFO

HAEMATOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will fax your referral letter to us. Alternatively, you can forward your referral via Fax: 03 5143 8356 Once we receive it, we will contact you to arrange your appointment.

GALLERY

WILSON LODGE Welcome to Wilson Lodge, where our dedicated team provides compassionate care to support the health and well-being of our residents. Located in the heart of Sale, we are equipped to meet the unique care needs of each individual. At Wilson Lodge, we strive to be a leader in aged care, offering a comprehensive approach that addresses both physical and mental health, alongside a variety of enriching activities. Our top priority is to support our residents, with a strong focus on family, friends, and the caring community of staff and volunteers that make up our network throughout Sale. Together, we work with you and your loved ones to ensure a smooth transition into residential care and warmly invite your active participation in this journey. We are committed to empowering our residents and their families to embrace a lifestyle that reflects their personal choices. Your experience matters to us, and we are here to help you feel at home. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ABOUT US ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE ABOUT US LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Lachlan Hardy , Service Manager OUR VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction. ANNUAL REPORT ANNUAL REPORT 23/24 ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES Wilson Lodge Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE Wilson Lodge Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Sale District and beyond. Wilson Lodge Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Sale. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day.

DENTAL SERVICES Central Gippsland Health Services operates a public dental clinic in Sale, administered by a team of friendly dental professionals. Our dental clinic is open from 8:00 am to 4:00 pm on all weekdays, except public holidays, and all enquiries may be directed to 03 5143 8130 . The clinic provides a comprehensive range of dental services for eligible adults and children. Including: General check-ups Extractions Root canal treatments Dentures Crowns Emergency care Who is eligible for public dental? Adults with a current Health Care or a Concession Card All children aged 12 years old and below Children aged 13-17 on a current Health Care or a Concession Card, or recipients of the Child Dental Benefit from Medicare How does it work? Eligible adult patients can add their names to our General Waitlist and will be sent a letter once they have reached the top of the waitlist to access care. After completing General Care, eligible adult patients requiring dentures can add their names to our Denture Waitlist and will be sent a letter once they have reached the top of the waitlist to access care. Eligible children are booked for the next available appointment. What are the fees for public dental? Eligible Adults $31.50 fee per visit, to a maximum of $124 for a general course of care Includes an examination and all general dental treatment $31 flat fee for an emergency course of care Includes assessment and treatment of the tooth, gum or denture that is causing pain $76 per denture, capped at $152 for full upper and lower dentures. Children There is no fee for children who attend our clinic. Fee Exemptions Providers of public dental care do not charge fees to: Aboriginal and Torres Strait Islander people People who are homeless or at risk of homelessness Refugees and asylum seekers All people in youth justice custodial care People registered with mental health or disability services, supported by a letter of recommendation from their case manager or a special developmental school People receiving care from undergraduate students People experiencing financial hardship (as assessed by a qualified staff member). OUR DENTISTS Dr Gregory Steel- Dentist Greg originally grew up in Canberra, before moving to Melbourne for his dental training. He graduated from the Australian National University with a Bachelor of Medical Science (First Class Honours), before completing a Doctor of Dental Surgery at the University of Melbourne in 2021. He enjoys all aspects of general dentistry, particularly focusing on preventative and holistic care. He is committed to providing high quality care for all his patients, and he strives to deliver clear communication throughout the appointment. Greg frequently attends professional development courses and online lectures to broaden his knowledge and skills. Greg has a friendly and easy-going nature, which creates a stress-free environment, even for the most anxious patients. Outside of dentistry, Greg enjoys an active lifestyle. He regularly attends the Sale Parkrun, and he also plays cricket and golf in the local area.

GIFTS, BENEFITS & HOSPITALITY The Victorian Public Sector Commission has guidelines for public sector employees on giving and receiving gifts, benefits and hospitality. Central Gippsland Health’s policy and register for gifts, benefits and hospitality are available for public viewing. CODE OF CONDUCT FOR GIFTS, BENEFITS & HOSPITALITY GIFTS, BENEFITS & HOSPITALITY REGISTER

ADDICTION AND HARM REDUCTION SERVICE Addiction and Harm Reduction Service Supporting those within the Wellington Shire Community who have issues with alcohol and substance use. The AOD Harm Reduction Service is here to assist those with AOD dependency, or addiction, whilst promoting harm reduction strategies that will contribute to improved health for the individual and the community. Available to all within the community, there are three main services provided: Provision of Needle and Syringe products. Addiction Recovery support. Promotion of good sexual health Needle And Syringe Program (NSP) CGH Community Services provides, free of charge, a range of NSP equipment that helps to prevent the spread of Blood Borne Viruses such as Hepatitis C. This includes fit packs, sharps disposal containers and a wide range of specific barrels and needles. The full range of equipment is available on request from the Community Services 1st floor reception office during office hours (Mon – Fri 8.30am – 4.30pm). Fit packs are available 24/7 from the free of charge vending machine, along with a sharps disposal machine, close to the main entrance of the Community Services building. Out of office hours fit packs are also available on request from the Emergency Department reception. Addiction Recovery Support CGH Community Services run a Self-Management and Recovery Training (SMART) Recovery meeting every Wednesday afternoon from 1.30 – 3.30pm. This is held in the conference room on the ground floor of Community Services building. No referral is required to join this support group which is facilitated by an AOD qualified staff member. The aim is to support those going through the addiction recovery process and to help prevent relapse for those who have been able to reduce or stop their substance or alcohol intake. Promotion of Good Sexual Health This service aims to prevent the spread of sexually transmitted infection within the community by providing condoms free of charge. These can be obtained at the reception offices of Community Services, Central Gippsland Health (CGH) Emergency Department and Sale Mental Health Services. CGH also provides condoms free of charge to community support agencies in Stratford, Maffra and Rosedale. For further details on these services please contact Community Services reception on 5143 8800.