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ALLIED HEALTH SERVICES PHYSIOTHERAPY Physiotherapists are highly qualified health professionals who work in with their patients to help them get better and stay well. We work closely with GPs and other health clinicians to plan and manage your treatment. We assess, diagnose, treat and prevent a wide range of health conditions and movement disorders. We also help to repair damage, reduce stiffness and pain, increase mobility and improve your quality of life. Physiotherapy can also help with breathing problems. Our physiotherapy team services hospital inpatients, community outpatients and aged care. We operate from Sale, Maffra, Loch Sport and home visits. EXCERCISE PHYSIOLOGY Accredited Exercise Physiologists (AEPs) are university qualified professionals that design, deliver and evaluate safe and effective exercise therapy for individuals with medical conditions, injuries or disabilities. Our Exercise Physiology team services community outpatients and aged care. We operate from Sale and Maffra. PODIATRY AND FOOT CARE Our Podiatrists and Foot Care Team are involved in the prevention, diagnosis, treatment and rehabilitation of the feet and lower limbs. They treat conditions including ingrown toenails, heel and arch pain, skin problems, balance issues and sprains. They can also treat foot problems that arise from underlying medical conditions such as diabetes. Our team currently only provide services to people over 18 years old. Our team operates from Sale, Maffra, Heyfield, Loch Sport and Rosedale, providing community and aged care services. OCCUPATIONAL THERAPY Occupational therapy is assessment and treatment through the specific use of selected activity for those who are temporarily or permanently disabled by physical or mental illness, or by social or developmental problems. SPEECH PATHOLOGY A speech pathologist is a healthcare professional who specialises in the diagnosis and treatment of communication and/or swallowing difficulties. They are trained to help people who have difficulty speaking, listening, understanding language, reading, writing, social skills, stuttering, swallowing, and using their voice. Speech pathologists are university-educated allied health professionals with expertise in this field. Our speech pathology team services hospital inpatients, community outpatients and aged care. We provide services in our clinic in Sale and in the home setting. Our team also work collaboratively with educators in kindergarten and childcare settings. DIETITIANS Dietitians are University qualified health professionals who are passionate about optimising health through nutrition and food. Therapies and education provided by dietitians employed through CGH are based on sound scientific evidence and are tailored to your specific needs. Our knowledgeable dietitians can assist supporting your nutrition for any life stage, from preconception right through to end of life (including Aged Care). Come and see us for a nutrition check-up for your general health or for specific support in your management of your health condition such as diabetes, high cholesterol or food allergies. We also have your whole family covered with dietitians who have completed additional training in nutrition for infants and kids! All you have to do is call Reception on 03 5143 8560 and request an appointment – although we do prefer you to provide us with a GP health summary/referral it is not essential. Nutrition and Dietetic services at Central Gippsland Health include the following: Allergies & Intolerances Antenatal & Post Natal Nutrition Assessment of nutritional status/Nutrition counselling & education Bariatric Surgery, Obesity & weight management Cardiac Conditions Coeliac Disease & Gastrointestinal Disorders Constipation/Diarrhoea Diabetes Dialysis Eating Disorders Enteral Feeding Healthy Eating, Vegan and Vegetarian Diets & Special Diet Home Enteral Nutrition (HEN) Liver disorders Oncology Paediatrics Pancreatic Disorders Surgical nutrition support Vitamin deficiencies SOCIAL WORK Building a safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Social work is a helping profession dedicated to improving the health and well-being of individuals, families and communities. CGH Social Workers provide counselling, support, information, advocacy, and referrals for patients and their families as they adjust to hospital, cope with changed health needs and determine the most appropriate care to meet their needs. Social Workers focus on the whole person and their social circumstances by advocating for patient and family/carer rights, improving access to care, and ensuring dignity, choice and self-determination. What can Social Work provide? Counselling and problem solving Social workers are available to provide counselling for you, your partner or your family. They will discuss any issues that concern you, offer suggestions for you to consider, and together find ways to manage the situation. Advocacy Sometimes hospital systems can be complex and confusing. Social Workers understand this and can assist you in identifying and advocating for your needs to negotiate the best possible outcome for you. Crisis and trauma intervention Things don’t always go according to plan. Social workers can provide emotional support in difficult and unexpected circumstances. Information Social workers can provide information about resources available to you, both within the hospital as well as in your community. Discharge planning As part of the health care team, social workers can link you with community supports if you need them when you go home from hospital. Social Work is available Monday – Friday 8.00am – 4.30pm The Koori Hospital Liaison offers service to the Koori community which enhances the inpatient experience. ADULT'S PODIATRY CHILDREN'S SPEECH PATHOLOGY ADULT'S SPEECH PATHOLOGY CHILDREN'S PHYSIOLOGY ADULT'S PHYSIOLOGY CHILDREN'S PHYSIOTHERAPY ADULT'S PHYSIOTHERAPY CHILDREN'S DIETETIC ADULT'S DIETETIC STOP FAMILY VIOLENCE RESOURCES

COMMUNITY SERVICES The Division of Community Services operates from various sites across the Shire of Wellington, including Sale, Maffra, Rosedale and Loch Sport. Many services are provided in the home. Additionally, a range of community venues are utilised to enhance service access for our community. The Division has approximately 250 staff from a range of disciplines who work in the four service delivery programs: Home Support and Service Co-ordination Community Health Allied Health – both in the Acute and Community setting, and Home Nursing ADDICTION & HARM REDUCTION HOME SUPPORT ALLIED HEALTH DENTAL SERVICES COMMUNITY NURSING VOLUNTEERS HOME CARE PACKAGES

BUSINESS SERVICES LAUNDRY SERVICES FOOD SERVICES MEDICAL IMAGING

HISTORY Central Gippsland Health has a long and rich history. In August 2017 we celebrated 150 years of health service spanning the Gippsland communities from southern seaboards to mountains in the north. The current health service and its predecessors, Gippsland Hospital and Gippsland Base Hospital together with entities in Rosedale, Loch Sport, Heyfield and Maffra has provided continuous health care to the first communities of the entire Gippsland region through to today’s communities across Wellington Shire. Gippsland’s own benevolent hospital grew from a public Mechanics Hall meeting in 1864. It opened its doors in August 1867 with the first inpatient being a miner with gangrenous disease of the lungs – he stayed for 455 days. Today the Sale Hospital still stands proud on the original 12 acres. The two turrets and dome of the original building have long made way to modernised facilities. Through a series of amalgamations, Gippsland Hospital, Gippsland Base Hospital, Maffra and District Hospital, the J.H.F. McDonald Nursing Home and Evelyn Wilson Nursing Home became Central Gippsland Health Service in 1999. The Heyfield Hospital, Stretton Park and Laurina Lodge Hostel soon after became associated through management agreements. In July 2017 the name changed to Central Gippsland Health – reflecting the collective of health services provided in Aged Care, Community Services and Hospital campuses in Sale, Heyfield and Maffra. Today’s CGH Board of Management, staff and volunteers continue to uphold the service and the spirit of the early pioneers who worked hard to establish a hospital in the 1860s. SALE HOSPITAL ORAL HISTORY GALLERY

CHILDREN'S SERVICES CHILDREN'S PHYSIOTHERAPY We currently provide physiotherapy to children from 0 to 18. The types of services we can provide include: Altered walking patterns Developmental delay and prematurity – link closely with Monash Children’s Altered head shape – link closely with Royal Children’s Hospital Altered feet positioning Chronic chest conditions Fractures, sprains, strains General rehabilitation Hydrotherapy NDIS clients Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. CHILDREN'S EXCERCISE PHYSIOLOGY We currently provide physiotherapy to children from 0-18 years. The types of services we can provide include: Children with weight management problems or stable chronic health conditions Kids and Teens Healthy Lifestyle group Children requiring rehabilitation and exercise therapy NDIS clients Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. CHILDREN'S SPEECH PATHOLOGY We currently provide speech therapy to children from 0 until a child starts full time Primary School. The areas we provide services for include: Delays with talking Speech errors Paediatric feeding Stuttering NDIS clients – Early childhood early intervention Developmental language delay Swallowing issues We are unable to accept Enhanced Primary Care (EPC) referrals. Referrals can be made by family members, Maternal and Child Health Nurses, kindergartens, GPs and Paediatricians. CHILDREN'S NUTRITION AND DIETETICS Healthy Lifestyle Group – Kids & Teens (6-16) SOS Feeding Clinic You can join by contacting 03 5143 8584 or emailing dietetics@cghs.com.au

ABORIGINAL & TORRES STRAIT ISLANDER ADVISORY NETWORK The Central Gippsland Health Aboriginal and Torres Strait Islander Advisory Network is key in providing direction to CGH to achieve its strategic goal: “enhancing Aboriginal and Torres Strait Islander people’s health and wellbeing ”. CGH will listen and receive direction from the Network to: Build relationships between the community and the health service Receive advice on specific issues Receive support to address the strategies contained in the Aboriginal Health Plan If you would like more information or are interested in joining this Advisory Network, please complete the nomination form below or contact the Community Network and Volunteer Support Officer on 03 5143 8380 . ABORIGINAL AND TORRES STRAIT ISLANDER TRIFOLD BROCHURE KOORI HOSPITAL LIAISON OFFICER TRIFOLD BROCHURE CGH COMMUNITY NETWORK NOMINATION FORM RECONCILIATION ACTION PLAN 2024-2026 ABORIGINAL EMPLOYMENT PLAN 2024-2026

JHF MCDONALD WING Welcome to JHF McDonald Wing, a welcoming and supportive environment located at Maffra District Hospital. We offer a variety of room options designed to meet the needs and preferences of each resident, ensuring comfort, privacy, and a sense of independence. Our dedicated team of Registered and Enrolled Nurses provide personalised care to support your health and well-being, while our comprehensive food and dining experience offers nutritious, delicious meals tailored to individual dietary needs. Residents can enjoy a wide range of leisure and lifestyle activities, from social programs to outings, all designed to foster engagement and well-being. Our beautiful gardens provide a peaceful retreat, and our maintenance services ensure that the environment remains safe, comfortable, and well-maintained. At JHF McDonald Wing, we are committed to creating a homelike atmosphere where residents feel empowered to live life to the fullest. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ABOUT US ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE ABOUT US LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Thomas Breakspear , Director of Nursing Nichole Clarke and Brooke Randall , Nurse Unit Managers OUR VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction. ANNUAL REPORT ANNUAL REPORT 23/24 ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES JHF McDonald Wing Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE JHF McDonald Wing Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. JHF McDonald Wing Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL Allied Health services PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day.

ADDICTION AND HARM REDUCTION SERVICE Addiction and Harm Reduction Service Supporting those within the Wellington Shire Community who have issues with alcohol and substance use. The AOD Harm Reduction Service is here to assist those with AOD dependency, or addiction, whilst promoting harm reduction strategies that will contribute to improved health for the individual and the community. Available to all within the community, there are three main services provided: Provision of Needle and Syringe products. Addiction Recovery support. Promotion of good sexual health Needle And Syringe Program (NSP) CGH Community Services provides, free of charge, a range of NSP equipment that helps to prevent the spread of Blood Borne Viruses such as Hepatitis C. This includes fit packs, sharps disposal containers and a wide range of specific barrels and needles. The full range of equipment is available on request from the Community Services 1st floor reception office during office hours (Mon – Fri 8.30am – 4.30pm). Fit packs are available 24/7 from the free of charge vending machine, along with a sharps disposal machine, close to the main entrance of the Community Services building. Out of office hours fit packs are also available on request from the Emergency Department reception. Addiction Recovery Support CGH Community Services run a Self-Management and Recovery Training (SMART) Recovery meeting every Wednesday afternoon from 1.30 – 3.30pm. This is held in the conference room on the ground floor of Community Services building. No referral is required to join this support group which is facilitated by an AOD qualified staff member. The aim is to support those going through the addiction recovery process and to help prevent relapse for those who have been able to reduce or stop their substance or alcohol intake. Promotion of Good Sexual Health This service aims to prevent the spread of sexually transmitted infection within the community by providing condoms free of charge. These can be obtained at the reception offices of Community Services, Central Gippsland Health (CGH) Emergency Department and Sale Mental Health Services. CGH also provides condoms free of charge to community support agencies in Stratford, Maffra and Rosedale. For further details on these services please contact Community Services reception on 5143 8800.

GENDER EQUALITY

STRETTON PARK Welcome to Stretton Park, a welcoming and supportive community offering a comfortable and homelike environment. We provide a variety of room options tailored to meet the individual needs and preferences of each resident, ensuring comfort, privacy, and a sense of independence. Our dedicated team of Registered and Enrolled Nurses and Personal Care Attendants deliver personalised care to support your health and well-being, while our Hospitality Services team deliver diverse food and dining experience offering delicious, nutritious meals that cater to individual dietary needs. At Stretton Park, residents can enjoy a wide range of leisure and lifestyle activities, from social programs to outings, all designed to promote engagement and well-being. Our tranquil gardens offer a peaceful retreat, and our dedicated maintenance team ensures the environment remains safe, comfortable, and well-maintained. We are committed to creating a homelike atmosphere where residents feel empowered to live life to the fullest. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE INDEPENDENT LIVING UNITS ABOUT US BOARD OF MANAGEMENT HELEN MONTAGUE, CHAIR Retired Community Facilitator and Emergency Recovery Officer with Wellington Shire Council and former Division 1 nurse, with over thirty years’ experience working in the community, palliative care and clinical sectors. Currently a Director of the Maffra & District Community Bank and has leadership roles with many local community organisations. Appointed to the Board in 2005. LOUISE RIJS, VICE CHAIR Louise is retired after long term previous employment in the management of Government-funded programs for rural communities. Louise has experience in Corporate Governance and worked as a Partner in a successful family business for many years. She has had significant personal involvement with aged care facilities, which has led to her involvement with, and appreciation for, Stretton Park. Appointed to the Board in 2003. NICK MUNRO, TREASURER Having grown up in Maffra, Nick has worked for over 20 years as an Accountant in large corporations in Melbourne & Singapore. Returning to Maffra to give his sons the same opportunity to grow up in the clean country air. Nick now works in Public Practice as a Tax Accountant. Appointed to the Board in 2015. KATHY CROOKE Trained as a division one nurse with midwifery and maternal and child health certificates. Since living in Gippsland, Kathy has worked at Maffra Hospital, then with local government in community services. She has lectured at TAFE in aged care and spent a lifetime of active involvement in agriculture. Appointed to the Board in 2001. LINDSAY WIGG Born in Maffra, Lindsay spent his early years in Maffra and Sale, attending school locally. In the past 45 years he has been in real estate, property management, development and investment. He is currently a director of four real estate companies in Gippsland. His personal interests are beef cattle breeding, Maffra Lions Club (of which he has been a past president and recipient of the Centenary Medal for services to the Lions Club), he also enjoys travelling. Lindsay has been a board member at Stretton Park for the past 14 years. Appointed to the Board in 2001. RUSSELL MACQUEEN Russell is a semi-retired Anglican Minister. He has been Rector of Orbost, Yarram and Maffra. He was also Archdeacon of East Gippsland and a Police Chaplain. In 2011 he retired from full time ministry and retrained in paramedics. He currently works for the Royal Flying Doctor Service in Victoria. Appointed to the Board in 2001. SARAH CHRISTIE Sarah grew up in Dargo and Briagolong, before moving to Melbourne to study a double degree in Laws and Arts at Monash University. Sarah has since worked as a consultant in change management and in an in-house law firm specialising in employment relations and dispute resolution. Chasing open spaces and community, Sarah returned to Maffra several years ago. She now works for the Federal Government, specialising in industrial compliance and investigation. In her spare time, Sarah enjoys playing tennis and agility training with her kelpie. Appointed to the Board in 2022. DEBBIE DARNELL After training and working as a librarian in the education sector in Western Australia, Debbie moved to Maffra in 2000 when working for the Defence Library Service at East Sale. After 23 years in libraries, she changed careers to grants management in various state and federal government departments in Canberra, Melbourne and Gippsland. Departing the state and federal public sectors after 40 years service, Debbie is now working in the training sector. Appointed to the Board in 2022. BRAD SEMMENS Brad was born and raised in Maffra completing his education locally at Maffra and Sale. After completing a Bachelor of Business (Accounting / Administration), Brad spent 11 years working for the Wellington Shire Council in various finance roles. In 2003 Brad joined his parents in the family funeral business which he now owns and operates. Any spare time is spent with his family and following the local football. Appointed to the Board in 2022. LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Rebecca Berry, Facility Manager Linda Allman , Clinical Manager OUR VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction. ANNUAL REPORT ANNUAL REPORTS ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES Stretton Park Hostel provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE Stretton Park Hostel Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. Stretton Park Hostel offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL Allied Health services PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day. INDEPENDENT LIVING UNITS Stretton Park Aged Care has 18 Independent Living Units offering either single bedroom or two bedroom options. All have ensuites, well presented kitchens, bathrooms and private outdoor areas. The units are situated in a peaceful, residential area of Maffra close to a beautiful park, local hospital and convenience store. Services in these contracts include assistance with general maintenance and inclusion in onsite community activities, such as church services and access to the community bus. These units are in demand and a waiting list is maintained. Formal expressions of interest can be submitted for addition to the waiting list. For further information please contact our Aged Care Access Officer on 03 5147 0103 . 1/2

CONTACT US MAFFRA HOSPITAL 48 Kent Street, Maffra, Victoria, Australia 03 5147 0100 HEYFIELD HOSPITAL 14 Licola Road, Heyfield, Victoria, Australia 03 5139 7979 SALE HOSPITAL 155 Guthridge Parade, Sale, Victoria, Australia 03 5143 8600 STRETTON PARK AGED CARE 1 Kent St, Maffra, Victoria, Australia 03 5147 2331 WILSON LODGE NURSING HOME 155 Guthridge Parade, Sale, Victoria, Australia 03 5143 8540 MCDONALD WING NURSING HOME 48 Kent St, Maffra, Victoria, Australia 03 5147 0100 LAURINA LODGE NURSING HOME 14 Licola Road, Heyfield, Victoria, Australia 03 5139 7979 LOCH SPORT COMMUNITY HEALTH 233 National Park Road, Loch Sport, Victoria, Australia 03 5146 0349 ROSEDALE COMMUNITY HEALTH 2-8 Cansick Street, Rosedale, Victoria, Australia 03 5143 8680 ONLINE ENQUIRY FORM Name* Email* Phone* I want to enquire about* Choose one of the following Message* Submit

SENIOR MANAGEMENT TEAM MS MICHELE GARDNER, CHIEF EXECUTIVE OFFICER Michele has more than 34 years of service across Tertiary/Quaternary, Regional and Subregional public and private healthcare and Department of Justice settings, across three states of Australia. She is an Intensive Care/Critical Care qualified Registered Nurse and has extensive experience with the successful implementation of the National Safety and Quality Health Service Standards, accreditation and quality improvement in acute and community settings. Michele holds post-graduate qualifications in a Master of Public Administration and a Graduate Diploma in Health Counselling. She has led both public and private hospitals, major infrastructure redevelopment and successful operational commissioning expertise in both brownfield and greenfield health sites; and has experience in strategic and service planning, quality and safety, risk management, clinical and corporate governance. Previously, Michele served as Executive Director of The Prince Charles Hospital, Metro North Hospital and Health Service Brisbane, where she held the overall strategic and operational responsibility for this major tertiary level health service and referral center for Queensland. Michele has undertaken Acting CEO roles at Bairnsdale Regional Health Service and Mallacoota District Health; Executive Director roles in Central Queensland Hospital and Health Service and Wide Bay Hospital; and both large and diverse public regional and rural Queensland health services. Having spent many years working in Queensland, Michele also has a strong understanding of Local Health Service Networks and the importance of collaboration across services. Michele also has extensive experience in leading emergency management responses to bushfires, floods, cyclones and the COVID-19 pandemic. Michele has a deep focus on quality, patient-centered care and partnering and collaborating for future growth. MS MANDY PUSMUCANS, DIRECTOR OF NURSING/CHIEF NURSE Mandy is a registered nurse with additional qualifications in rural health and business management. Following a working life that commenced in Gippsland, Mandy worked in Melbourne hospitals, rural Victoria and then on to remote Australia, which included living and working in both remote Aboriginal communities in Central Australia and the main centre of Alice Springs. Mandy’s work has focused on social justice and equity of access for rural and remote communities, with particular focus on Aboriginal Australians. Mandy has been both an executive officer and then Board member of the Council of Remote Area Nurses Australia, a participant on the Council of the National Rural Health Alliance, and a member of the Royal College of Nursing Australia. DR DIVYANSHU DUA, DIRECTOR MEDICAL SERVICES Dr Divyanshu ‘Divy’ Dua is Director of Medical Services at the Central Gippsland Health Service. Additionally, he is a visiting medical oncologist at the Latrobe Regional Health Service. He also holds the clinical dean position with the Monash Rural, Sale campus. A consultant medical oncologist and Fellow of the Royal Australasian College of Physicians (RACP). Dr Dua trained in Internal medicine and Medical oncology in Australia as part of FRACP before completing a clinical fellowship in drug development, early phase trials and thoracic malignancies at the Guy’s Hospital, London (UK), and the Sarah Cannon Research Institute (UK). Thoracic malignancies – including lung cancer, mesothelioma and thymoma – continue to be of special clinical interest to Dr Dua. He also has particular interest in the treatment of Genitourinary malignancies – especially prostate cancer, malignant melanoma, CNS tumors and breast cancer. Dr Dua has also involved in clinical research in the field of geriatric oncology “cancer in the older people” services as part of his role as medical oncologist. Dr Dua has published several articles in peer reviewed international journals. He is actively involved in teaching and research through his current affiliation with the Monash rural medical school. His past academic affiliations include the Australian National University, Canberra. University of Adelaide, Flinders University, Monash Rural school of Medicine in Australia and King’s College London. MS KELLI MITCHENER, DIRECTOR QUALITY & LEARNING SERVICES Kelli is a registered nurse with a passion for quality, risk and governance. She began her nursing career in Melbourne spending 13 years in Intensive Care at Austin Health. During that time Kelli also gained experience through project roles; in clinical governance, resuscitation, quality improvement, rapid response systems and service development. Kelli moved into a variety of roles related to trauma, simulation and exercise training, and process redesign including time at the Office of the Emergency Services Commissioner, the Department of Health and Human Services and NSW Health. Kelli is a specialist reservist in the Royal Australian Air Force and deployed to Afghanistan in active operations. Kelli has a Bachelor of Science (Nursing), a Diploma of Critical Care Nursing, a Master of Enterprise, and is a member of the Australian College of Nursing. MS PELE REEVE, DIRECTOR COMMUNITY & ALLIED HEALTH SERVICES Pele Reeve is a passionate and values-driven leader with over a decade of experience in aged care, health service delivery, and community wellbeing. Beginning her career as a physiotherapist, Pele has worked across a wide range of roles in the healthcare sector, progressing into senior leadership positions. As Director of Community and Allied Health at Central Gippsland Health, she is committed to creating a workplace culture where staff feel safe, valued, and empowered—leading to exceptional care outcomes for the community. With deep expertise in stakeholder engagement, healthcare regulation, service transformation, and team development, Pele brings a strategic yet people-centred approach to improving community health. MS MEGAN TYLER, DIRECTOR AGED CARE SERVICES Megan is passionate about providing the highest standard of care and quality of life to older people. She has worked across many areas of the health sector including the acute hospital setting, community care, specialist care and subacute care. Megan holds a Bachelor of Nursing from Monash University and prior to her role with Central Gippsland Health, was the General Manager at Lyrebird Village - Respect Aged Care in Drouin where she managed multiple teams and up to 118 aged care beds. MR ROBERT STRICKLAND, DIRECTOR CORPORATE SERVICES Robert has more than 20 experience in corporate services and senior executive roles in government, not for profit and private organisations across a broad range of industries including, primary health care, power generation, mining, construction, and port logistics industries. Robert is a Certified Practicing Accountant with CPA Australia and a Graduate of the Australian Institute of Company Directors as well as holding a Bachelor of Business. Prior to his appointment at Central Gippsland Health, Robert held executive level roles with YFS Ltd, Western Health Alliance Limited (trading as Western NSW PHN), Marathon Health Ltd, Golding Contractors Ltd, Gladstone Ports Corporation, and Loy Yang Power.