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COMMUNITY PARTICIPATION Consumer, carer and community participation is achieved through a number of key consumer engagement strategies, and the support of a Consumer Advocate, to improve and provide services that best meet the needs of the community. There are two Community Networks within Central Gippsland Health. The Community Liaison Committee and the Aboriginal and Torres Strait Islander Advisory Network. All consumer groups are chaired by community members and meetings are attended by Executive members of the health service. The functions of each of these networks are contained in the tabs below. It is important to us that we have community input into health related issues. Understanding that people’s time can be limited, we have created a Consumer Opinion Register so that community members and consumers can register their interest by providing comments, suggestions or feedback against a number of health related topics. Please click on the Consumer Opinion Register tab below to learn more. In addition to an overview of our Community Networks, there is a tab titled Patient Feedback where you can provide feedback about your experience at Central Gippsland Health. Volunteer Program – Volunteers are a vital and valued part of the team at Central Gippsland Health. Volunteers provide assistance in a wide range of areas, including Social Support Groups, Community Transport, emergency relief, Friendly Visiting, Delivered Meals, Pink Ladies and Palliative Care. If you are interested in becoming involved as a volunteer, contact the Volunteer Program on 03 5143 8889 . ABORIGINAL & TORRES STRAIT ISLANDER ADVISORY NETWORK CONSUMER OPINION REGISTER CONSUMER FEEDBACK LESBIAN, GAY, BI-SEXUAL,TRANSGENDER AND INTERSEX PATIENT INFORMATION

HOME SUPPORT Central Gippsland Health provide a range of supports in your own home to assist you to continue living independently at home. These services are funded through a variety of programs such as the Commonwealth Home Support Program (CHSP), Home and Community Care Program for Younger People (HACC), Short Term Restorative Care program (STRC), Transition Care Program (TCP), Home Care Package (HCP) which from 1 July 2025 will transition to Support At Home, and National Disability Insurance Scheme (NDIS). Home Support services include: PERSONAL CARE This service provides people with support in activities of daily living that help them maintain appropriate standards of hygiene and grooming. These activities include support with: Eating Bathing Toileting Dressing Grooming getting in and out of bed moving about the house assistance with self-administration of medicine DOMESTIC ASSISTANCE This service provides people with assistance with domestic chores to maintain their capacity to manage everyday activities in a safe, secure and healthy home environment. This service is not a replacement for all domestic tasks but is designed to help people with the tasks they struggle with. These activities may include: Changing bed linens Vacuuming and mopping floors Cleaning one bathroom per visit Wiping cupboards and benches Date checking food items Minor food preparation Hanging / folding laundry Ironing Dusting Shopping assistance FLEXIBLE RESPITE This service supports and maintains care relationships between carers and care recipients, through providing good quality respite care for people so that carers can take a break. This includes: In-home day respite One on one support to assist someone in their own home to enable their carer to take a break. Community access respite One on one support to assist people to access their community undertaking activities they are interested in or need support to undertake, while giving their carer a break from caring responsibilities. DELIVERED MEALS This service prepares and delivers meals to people in their homes. The meals consist of a soup, main meal portion, a dessert and fruit. Meals can either be delivered daily as a chilled meal or weekly/fortnightly as frozen meals. Chilled Sale meals are delivered daily in the morning between 8am-9am or 11.30am-1pm Chilled Maffra meals are delivered daily between 11.30am and 1pm Frozen meals are delivered: weekly on Wednesdays to Sale, Maffra, Stratford weekly on Tuesdays to Heyfield and Rosedale fortnightly on Tuesdays to Gormandale fortnightly on Wednesdays to Loch Sport SOCIAL SUPORT GROUPS This service assists people to participate in community life and feel socially included through structured, group-based activities that develop, maintain or support independent living and social interaction. These activities include: group-based activities held in or from a facility/centre (e.g. pre-set or individually tailored activities promoting physical activity, cognitive stimulation and emotional wellbeing) group excursions conducted by centre staff but held away from the centre VOLUNTEER TRANSPORT This service aims to assist you and your carer if you are unable to transport yourself for medical appointments in regional Gippsland and Melbourne. Drivers are not allowed to lift a wheelchair into the boot or assist you in walking into the appointment. You can have a companion with you when you travel. SUPPORT AT HOME PACKAGE FEES SUPPORT AT HOME PACKAGE/PRIVATE CLIENTS FEES CHSP CLIENT FEES HACC CLIENT FEES COMMUNITY HEALTH CLIENT FEES INFANT PROGRAM FLYER NEW PARENTS GROUP INVITATION 2025 PLAYGROUPS IN WELLINGTON

COMMUNITY NURSING COMMUNITY PALLIATIVE CARE Our community-based palliative care nursing service provides compassionate, person-centred support focused on quality of life, comfort, and dignity for people living with a terminal illness. From symptom management to end-of-life care, our experienced team offers practical support, nursing care, and expert advice to help individuals and their loved ones navigate this challenging time. We are here to ensure no one faces this journey alone. Generally, the needs of the patient and their carers’ are higher at end of life and increased services and support are essential to ensure quality, coordinated care. Our Community Palliative Care Service offers a service 7 days a week, with on call available overnight and assists people to die with dignity in the environment of their own choice. DISTRICT NURSING SERVICES Available to people of all ages with any medical problem or disability who choose to be cared for in their home. The aim is to encourage clients to achieve a level of independence that will allow them to remain at home. Patients need to be referred by their GP or health facility and can be contacted on 03 5143 8155 . A wide range of services is offered including: Wound management Continence care – leg bag, SPC and IDC changes Leg ulcer management Diabetes management – in conjunction with diabetes educators Stomal care Medication management Observation monitoring (with parameters) Central Venous Catheters including PICCS & Ports Chemotherapy disconnects The nursing team are based at Sale in the Community Services Building and provide services across all areas of Wellington Shire, with the exception of Yarram, which is supported through Yarram District Health Service. Services are provided at the Loch Sport Community Health Centre, located at 233 National Park Road Loch Sport 3851. The Community Health Centre reception operates from 9am until 1pm Monday to Friday. Services provided at the Community Health Centre include a district nurse, podiatry, footcare and allied health services. The Health Centre can be contacted on 51460780. PROSTATE CANCER SPECIALIST NURSE Our Prostate Cancer Nurse provides dedicated support to men diagnosed with prostate cancer and their families. They offer expert information, coordinate care, and provide emotional and practical support throughout the cancer journey—from diagnosis through treatment and beyond. Working closely with the healthcare team, our nurse ensure patients are informed, empowered, and supported at every stage. This position funded partly by Big Bloke’s BBQ working under the Prostate Foundations Framework to provide education and support to men and their families in any stage of the prostate cancer journey. This service is provided two days a week. MCGRATH BREAST CARE NURSE Our McGrath Breast Care Nurse is a specially trained nurse who provides expert care and unwavering support to individuals diagnosed with breast cancer in Australia. Funded by the McGrath Foundation, they offer free, personalised care from diagnosis through treatment and beyond, helping patients and their families navigate the emotional, physical, and practical challenges of breast cancer. Their role is vital in ensuring no one faces breast cancer alone. This service is provided three days a week. DIABETES EDUCATORS Our Diabetes Educators specialise in supporting people living with diabetes. They provide personalised education, practical advice, and ongoing support to help individuals manage their condition effectively. Working as part of a healthcare team, Diabetes Educators empower patients to make informed decisions about their lifestyle, medication, and blood glucose monitoring to improve long-term health outcomes. Services include: Inpatient and community management and education of patients with all types of diabetes Assistance with DKA management and education Insulin pump start ups Gestational diabetes Clinic Insulin Stabilisation Clinics CONTINENCE SERVICE Our Continence Nurse provides expert care, education, and support to individuals experiencing bladder control issues. They develop personalised management plans to improve continence, enhance quality of life, and promote dignity. Working across hospitals, community settings, and aged care, Continence Nurses play a key role in prevention, early intervention, and ongoing support for people of all ages. Services of continence assessment from paediatric to aged care, including: Flow Tests Assessments Trial of Voids Catheter changes – IDC & SPC Assistance with SWEP applications for funding for non-disposable continence products

ALLIED HEALTH We offer a wide range of allied health services designed to support the health and wellbeing of our community. These services are delivered in various settings, with some available exclusively to hospital inpatients, while others support outpatients and community clients through a range of funding programs. To find out if you're eligible to access our allied health services, please contact the Community Rehabilitation Centre on 03 51438 561. NDIS ALLIED HEALTH SERVICES CHILDREN'S SERVICES ADULT SERVICES

CONSUMER FEEDBACK Central Gippsland Health is committed to the use of consumer, carer and community feedback to contribute to safety and quality improvements. Community members, consumers and carers are encouraged and enabled to provide feedback about the service. All formal feedback is acknowledged verbally or in writing and responded to promptly and with sensitivity. Feedback can be provided in a number of ways: Discuss with the relevant staff at Unit/Program/Department level Write a letter to the CEO at 155 Guthridge Parade, Sale VIC 3850 Telephone the Executive Suite on 03 5143 8319 Complete a consumer Feedback Form: Consumer Feedback Form Email ceoexecsecretary@cghs.com.au Tell your story on Care Opinion Australia Button

LEGISLATIVE REQUIREMENTS FREEDOM OF INFORMATION GIFTS, BENEFITS & HOSPITALITY PROCUREMENT CONSULTANCIES GENDER EQUALITY

OUR PEOPLE BOARD OF DIRECTORS SENIOR MANAGEMENT TEAM ORGANISATIONAL STRUCTURE

MAFFRA HOSPITAL GETTING YOU BETTER TOGETHER. At Maffra Campus , we are dedicated to serving the Maffra and surrounding community with a comprehensive range of healthcare services. Our facility upholds a high standard of multidisciplinary care, providing both acute/sub-acute care beds and residential aged care beds. We offer a wide range of services, including inpatient care, palliative care, short stay treatments, and community health programs. Our community health programs encompass Stage 3 cardiac and orthopaedic rehabilitation, as well as invigorating group exercise programs focusing on balance and mobility. Additionally, our outpatient services encompass medical imaging, maternal and child health, physiotherapy, occupational therapy, speech therapy, and podiatry. At Maffra Campus, we strive to meet your healthcare needs and enhance your well-being. HOSPITAL CARE STAFFING RATIOS At Maffra Campus, we understand the importance of comprehensive care, which is why we offer an array of services to address various healthcare needs. Our inpatient care services cover a broad spectrum, including palliative care for those with terminal illnesses and short stay treatments for individuals requiring temporary medical support. Additionally, our community health programs play a vital role in promoting overall wellness. We offer Stage 3 cardiac and orthopaedic rehabilitation programs to support patients in their recovery journeys. Moreover, our group exercise programs, focusing on balance and mobility, aim to enhance physical strength and functionality. In addition to our inpatient and community health services, we provide a range of outpatient services to meet the needs of individuals seeking care outside of a hospital setting. Our dedicated professionals offer medical imaging services to assist in accurate diagnoses. Maternal and child health services ensure the well-being of mothers and their infants, providing guidance and support during the early stages of parenthood. We also offer extensive physiotherapy programs to aid in physical rehabilitation, occupational therapy to enhance daily living skills, speech therapy to address communication challenges, and podiatry services to promote foot health. At Maffra Campus, our commitment to excellence extends to every aspect of our services. We prioritize the delivery of compassionate, patient-centered care and strive to create a supportive and healing environment for all those we serve. Trust in Maffra Campus to provide you and your loved ones with the highest standard of healthcare, helping you achieve optimal health and well-being. BOOK A TOUR Tour our residential care home MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO

GERONTOLOGY We support people through the processes associated with bodily changes from middle age through later life. Available services include: Inpatient GEM Memory and Cognitive Dysfunction Clinic Mobility and Balance Clinic HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins CLINIC CONSULTANTS Dr Fuad Hameed Dr K Somila Silva

ONCOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins CLINIC CONSULTANTS Dr Divyanshu Dua

SPECIALIST OUTPATIENT CLINICS DIALYSIS The Dialysis Unit, a satellite centre for St Vincent’s Hospital, provides haemodialysis for people in Central and East Gippsland as well as visitors to the region. There is an emphasis on education and training of patients and staff, and involvement in community health awareness programs. To enquire about regular or holiday dialysis, contact staff on 03 5143 8170 . ONCOLOGY The Oncology Department operates within the hospital to provide support and administer chemotherapy treatments to patients. It works in close association with the Medical Unit, Central Gippsland Health Palliative Care Services, and the Gippsland Regional Integrated Cancer Service. A palliative care facility located in the Medical Unit is available to patients who have been diagnosed with a terminal illness, where family and carers who wish to continue caring for the patient receive appropriate nursing support. PHARMACY The Pharmacy Department is staffed by pharmacists, pre-registration pharmacists and pharmacy technicians. The department is open from 8.30am until 5pm Monday to Friday, with an on-call pharmacist providing after hours and weekend services. The wide range of services offered include: Imprest drug distribution Clinical ward pharmacy services IV additives and Parental Nutrition Cytotoxic drug preparations e.g. chemotherapy Radiopharmaceutical preparations Drug information Drug trials Outpatient dispensing Medical and nursing staff education Support pharmacy services to smaller hospitals and private hostels PATHOLOGY (PROVIDED BY DOREVITCH PATHOLOGY) The Pathology Department provides a range of diagnostic tests to both inpatient and community based patients. The department is open for outpatients from 8am – 5pm, Monday to Friday. An after hours ‘on-call’ service is provided to the hospital.

RESPIRATORY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via Fax: 03 5143 8945 Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Payment required for Consultation & Sleep Study Lung Function Test is Bulk Billed Medicare Card Pension Card SERVICES AVAILABLE Consulting Sleep Studies Lung Function Testing - including Bronchial Provocation Testing CLINIC CONSULTANTS Dr Nizam Uddin