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ABORIGINAL & TORRES STRAIT ISLANDER ADVISORY NETWORK The Central Gippsland Health Aboriginal and Torres Strait Islander Advisory Network is key in providing direction to CGH to achieve its strategic goal: “enhancing Aboriginal and Torres Strait Islander people’s health and wellbeing ”. CGH will listen and receive direction from the Network to: Build relationships between the community and the health service Receive advice on specific issues Receive support to address the strategies contained in the Aboriginal Health Plan If you would like more information or are interested in joining this Advisory Network, please complete the nomination form below or contact the Community Network and Volunteer Support Officer on 03 5143 8380 . ABORIGINAL AND TORRES STRAIT ISLANDER TRIFOLD BROCHURE KOORI HOSPITAL LIAISON OFFICER TRIFOLD BROCHURE CGH COMMUNITY NETWORK NOMINATION FORM RECONCILIATION ACTION PLAN 2024-2026 ABORIGINAL EMPLOYMENT PLAN 2024-2026

ROSEDALE COMMUNITY HEALTH GETTING YOU BETTER TOGETHER. Rosedale Community Centre is located at 2-8 Cansick Street, Rosedale . Central Gippsland Health has Maternal & Child Health onsite on Tuesdays and Fridays by appointment. Please contact 5143 8944 (option 2) to make an appointment. Other community health services are provided from the site as required. APPOINTMENTS FOR: Allied Health - Phone 03 5143 8561 Nursing Services - Phone 03 5143 8755 Maternal & Child Health - Phone 03 5143 8944 (option 2)

STRETTON PARK Welcome to Stretton Park, a welcoming and supportive community offering a comfortable and homelike environment. We provide a variety of room options tailored to meet the individual needs and preferences of each resident, ensuring comfort, privacy, and a sense of independence. Our dedicated team of Registered and Enrolled Nurses and Personal Care Attendants deliver personalised care to support your health and well-being, while our Hospitality Services team deliver diverse food and dining experience offering delicious, nutritious meals that cater to individual dietary needs. At Stretton Park, residents can enjoy a wide range of leisure and lifestyle activities, from social programs to outings, all designed to promote engagement and well-being. Our tranquil gardens offer a peaceful retreat, and our dedicated maintenance team ensures the environment remains safe, comfortable, and well-maintained. We are committed to creating a homelike atmosphere where residents feel empowered to live life to the fullest. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE INDEPENDENT LIVING UNITS ABOUT US BOARD OF MANAGEMENT HELEN MONTAGUE, CHAIR Retired Community Facilitator and Emergency Recovery Officer with Wellington Shire Council and former Division 1 nurse, with over thirty years’ experience working in the community, palliative care and clinical sectors. Currently a Director of the Maffra & District Community Bank and has leadership roles with many local community organisations. Appointed to the Board in 2005. LOUISE RIJS, VICE CHAIR Louise is retired after long term previous employment in the management of Government-funded programs for rural communities. Louise has experience in Corporate Governance and worked as a Partner in a successful family business for many years. She has had significant personal involvement with aged care facilities, which has led to her involvement with, and appreciation for, Stretton Park. Appointed to the Board in 2003. NICK MUNRO, TREASURER Having grown up in Maffra, Nick has worked for over 20 years as an Accountant in large corporations in Melbourne & Singapore. Returning to Maffra to give his sons the same opportunity to grow up in the clean country air. Nick now works in Public Practice as a Tax Accountant. Appointed to the Board in 2015. KATHY CROOKE Trained as a division one nurse with midwifery and maternal and child health certificates. Since living in Gippsland, Kathy has worked at Maffra Hospital, then with local government in community services. She has lectured at TAFE in aged care and spent a lifetime of active involvement in agriculture. Appointed to the Board in 2001. LINDSAY WIGG Born in Maffra, Lindsay spent his early years in Maffra and Sale, attending school locally. In the past 45 years he has been in real estate, property management, development and investment. He is currently a director of four real estate companies in Gippsland. His personal interests are beef cattle breeding, Maffra Lions Club (of which he has been a past president and recipient of the Centenary Medal for services to the Lions Club), he also enjoys travelling. Lindsay has been a board member at Stretton Park for the past 14 years. Appointed to the Board in 2001. RUSSELL MACQUEEN Russell is a semi-retired Anglican Minister. He has been Rector of Orbost, Yarram and Maffra. He was also Archdeacon of East Gippsland and a Police Chaplain. In 2011 he retired from full time ministry and retrained in paramedics. He currently works for the Royal Flying Doctor Service in Victoria. Appointed to the Board in 2001. SARAH CHRISTIE Sarah grew up in Dargo and Briagolong, before moving to Melbourne to study a double degree in Laws and Arts at Monash University. Sarah has since worked as a consultant in change management and in an in-house law firm specialising in employment relations and dispute resolution. Chasing open spaces and community, Sarah returned to Maffra several years ago. She now works for the Federal Government, specialising in industrial compliance and investigation. In her spare time, Sarah enjoys playing tennis and agility training with her kelpie. Appointed to the Board in 2022. DEBBIE DARNELL After training and working as a librarian in the education sector in Western Australia, Debbie moved to Maffra in 2000 when working for the Defence Library Service at East Sale. After 23 years in libraries, she changed careers to grants management in various state and federal government departments in Canberra, Melbourne and Gippsland. Departing the state and federal public sectors after 40 years service, Debbie is now working in the training sector. Appointed to the Board in 2022. BRAD SEMMENS Brad was born and raised in Maffra completing his education locally at Maffra and Sale. After completing a Bachelor of Business (Accounting / Administration), Brad spent 11 years working for the Wellington Shire Council in various finance roles. In 2003 Brad joined his parents in the family funeral business which he now owns and operates. Any spare time is spent with his family and following the local football. Appointed to the Board in 2022. LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Rebecca Berry, Facility Manager Linda Allman , Clinical Manager OUR VISION, MISSION & VALUES Vision : A safe and healthy community where everyone feels they are valued, supported and have the opportunity to participate. Mission : Our Mission is to provide health and community services that will best meet the needs of our community. In doing so we will focus on: Supporting community identified need and genuine community participation Placing our clients/patients at the centre of our work Supporting individuals, groups and communities to maintain and improve their health and well-being and minimise the negative impact of chronic disease and injury Integrating and coordinating our services within an interdisciplinary service delivery model Allocating and using our resources effectively and efficiently Achieving through collaboration and partnerships Being creative, innovative and open to discovery Core Values : In achieving our goals and objectives we will develop an organisational culture that supports: Social Justice – Equity of Outcome To do this we will: focus on achieving equality of outcome for individuals and groups; understand the impact of poverty and disadvantage on behaviour and health status; support affirmative action for the disadvantaged and marginalised amongst us; ensure our fees policy takes into account a client’s ability to pay; support harm minimisation and targeted community support programs and be compassionate, tolerant and embrace diversity Honesty, transparency and integrity To do this we will: set and model standards of behaviour consistent with the Victorian public sector code of conduct; embrace open disclosure and provide meaningful and clear information to our stakeholders and support ethical leadership development at all levels of the organisation. Quality – Excellence with the client at the centre To do this we will: embed a quality culture of continuous improvement across the organisation such that our client’s experience with CGHS is characterised by the following: seamless coordinated, integrated and timely provision of person centred care; facilities and equipment that enable the provision of efficient, effective and sustainable service delivery and a workforce that places a very high value on excellent customer service and client/patient advocacy. Caring – Support, compassion and tolerance To do this we will be: welcoming, caring, supportive, share knowledge freely and support learning in every setting; relate to our community with tolerance and compassion; assist our community to understand their rights and responsibilities and have access to genuine complaints resolution processes; support our community to identify the need for and make decisions relating to the development, delivery and evaluation of services; work within an intersectoral and collaborative framework to maximise benefits for our community; and appreciate the positive impact on organisational and community capacity that comes from diversity. People – Respect and support In doing so we will: strive to provide an environment that assists our staff to achieve their personal goals and objectives, live ethically within their personal value system, and enthusiastically support CGHS to achieve our strategic and service delivery goals and objectives; develop a workplace where people are enabled to be efficient and effective, put forward ideas and participate in decision making, be creative and innovative, and develop their learning and career in a manner consistent with their strengths and interests; and foster very high levels of staff capability and satisfaction. ANNUAL REPORT ANNUAL REPORTS ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES Stretton Park Hostel provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE Stretton Park Hostel Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. Stretton Park Hostel offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL Allied Health services PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day. INDEPENDENT LIVING UNITS Stretton Park Aged Care has 18 Independent Living Units offering either single bedroom or two bedroom options. All have ensuites, well presented kitchens, bathrooms and private outdoor areas. The units are situated in a peaceful, residential area of Maffra close to a beautiful park, local hospital and convenience store. Services in these contracts include assistance with general maintenance and inclusion in onsite community activities, such as church services and access to the community bus. These units are in demand and a waiting list is maintained. Formal expressions of interest can be submitted for addition to the waiting list. For further information please contact our Aged Care Access Officer on 03 5147 0103 . 1/2

VOLUNTEERS Join our amazing Volunteer Team Every single day volunteers have an immeasurable impact on the Central Gippsland Health community and beyond. We offer a variety of opportunities that are aligned with person-centred care and the philosophy of our organisation. We are always on the lookout to recruit willing and enthusiastic people of varying age, background, life skill and experience. You might be great at chatting one to one or in groups, enjoy a group walk, have driving experience, gift wrapping a present, gardening, yoga, playing an instrument or none of these but want to make a difference and connect with your community. We would love to have you! If you would like more information on volunteering with CGH, please contact our Volunteer Support Officer on 03 5147 8380 at joanna.dua@cghs.com.au Please click on the following links for application forms and the volunteer brochure. Student Volunteer Form Volunteer Application Form Volunteer Brochure

EDUCATION At Central Gippsland Health we promote lifelong learning and professional development through sharing of knowledge in supported learning environments. We strive to develop a workplace where people are enabled to: Be efficient and effective Put forward ideas and participate in decision making Be creative and innovative Develop their learning and career in a manner consistent with their strengths and interests Foster very high levels of staff capability and satisfaction. WORK EXPERIENCE PROGRAM CLAYTON WILLINGTON LIBRARY LEARN STUDENT ORIENTATION WORK EXPERIENCE PROGRAM Our secondary student Work Experience Program is offered to school based students in Years 10-12. Central Gippsland Health recognises the importance of work experience in assisting students to prepare for their future careers, encouraging and promoting the exploration of health industry roles to secondary students. The primary purpose is to enable students the opportunity to observe and learn in the workplace (but not to undertake activities which require extensive training or experience). Ensuring patient privacy and safety are maintained. It is a valuable opportunity to: Develop employability skills Explore possible career paths Understand employer expectations Increase the student’s self-understanding, maturity, independence and self-confidence. The program is run three times a year in the following areas: Dietetics Medical Imaging Medicine Nursing Occupational Therapy Pharmacy Physiotherapy Speech Pathology This is a highly sought-after program with limited placements available each session, and we encourage students to apply early to avoid missing out on this valuable opportunity. How to apply! Applications are processed through school Careers Practitioners and should include a completed Work Experience Application Form, student resume and cover letter. Email: learning.services@cghs.com.au for further information.

PUBLICATIONS ANNUAL REPORTS CGHS ANNUAL REPORT 2024/25 CGHS ANNUAL REPORT 2023/24 CGHS ANNUAL REPORT 2022/23 CGHS ANNUAL REPORT 2021/22 HHI ANNUAL REPORT 2024/25 HHI ANNUAL REPORT 2023/24 HHI ANNUAL REPORT 2022/23 HHI ANNUAL REPORT 2021/22 SPI ANNUAL REPORT 2024/25 SPI ANNUAL REPORT 2023/24 SPI ANNUAL REPORT 2022/23 SPI ANNUAL REPORT 2021/22

FREEDOM OF INFORMATION All requests for patient information can be emailed to foi@cghs.com.au The Victorian Freedom of Information (FOI) Act 1982 gives you the right to access documents about your personal affairs, including medical records and the activities of government agencies. Requests for access to your Central Gippsland Health record can be made in writing to: The Freedom of Information Officer Central Gippsland Health Service 155 Guthridge Parade Sale Vic 3850 or email foirequest@cghs.com.au FOI applications must: be in writing – not verbal clearly describe the documents you are requesting access to include the application fee or evidence that you qualify to have the application fee waived be made to the agency that holds the documents you are seeking. You can make a request yourself or you can authorise another person (for example, a solicitor) to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give them your written authorisation. In the case of requesting information relating to a deceased person, the consent of the person’s most senior next of kin who is of or above the age of 18 years is required. Proof of this relationship is required. FOI APPLICATION FORM There are two costs associated with making a FOI request – an application fee and access charges. These charges are set by government regulations. An access charge is applied under the Act for processing your request. Access charges are applied according to the nature of the request and could include search fees ($23.80 per hour), photocopying (20 cents per page), providing written transcripts of a recorded document ($20 per hour). The application fee can be waived if payment is likely to cause you hardship. If you wish to make a claim to have the fee waived you must provide evidence that you receive social security benefits eg: a current social security benefits or health benefits card. The Freedom of Information Act 1982 stipulates all FOI requests shall be completed within 30 days of the Health Information Unit receiving a valid request form and payment. All FOI requests are treated in strictest confidence, as per the Central Gippsland Health Service Confidentiality Policy. Requests requiring interpretation of, or opinion on medical records or reports will be referred to the Chief Medical Officer for separate consideration. If your request is declined, Central Gippsland Health is obliged to notify you within 30 days of the date your request was received. If you are not satisfied with this decision you are entitled to contact the Central Gippsland Health Information Unit on 03 5143 8191 to discuss your concerns. Mail the completed amendment request to: The Freedom of Information Officer Central Gippsland Health Service 155 Guthridge Parade Sale Vic 3850

BOARD OF DIRECTORS ARTHUR SKIPITARIS, CHAIR Arthur is currently the General Manager, Corporate Services for the Wellington Shire Council. Prior to this role, Arthur was a senior executive for the Finance Shared Services Division of General Electric, Australia and New Zealand. He was also the General Manager of Australia Post’s Shared Services Division and has worked in a number of senior banking and finance roles. Arthur holds a Bachelor of Business double major in Accounting and Economics, is a CPA, a Fellow of the Financial Services Institute of Australasia and a Graduate of the Australian Institute of Company Directors. LAUREN CAREY, VICE CHAIR Lauren has worked in the power generation and mining sector for the last eight years, employed by ENGIE as the External Communications Manager for the company’s Hazelwood asset and holds a Bachelor in Public Relations. Born and schooled in Sale, Lauren has significant links to the Wellington Shire and is passionate about using her skills in corporate communications, stakeholder engagement, strategic leadership and governance to benefit the patients, residents and clients of Central Gippsland Health Service now and into the future. JENNY DEMPSTER Jenny is currently the Associate Program Director of the Acute & Aged Medicine Program, Box Hill Hospital and Director of Nursing, Acute Medicine, Eastern Health. She has a Masters in Public Health – Health Service Management and a Bachelor of Applied Science – Advanced Clinical Nursing. Jenny has extensive management experience in both the Public and Private Health Sectors. Jenny brings knowledge and skills related to asset management, clinical governance, executive management, human resources management, finance, risk management, information and communication technology. PETER (GERRY) WATTS Gerry has a strong grasp of hospital board governance and an extensive history in procurement, his most recent role being that of Regional Procurement Advisor with Health Purchasing Victoria, which supports a strong understanding of governance, process and probity. Gerry is a competent and experienced Board member who is enthusiastic about his contribution to Central Gippsland Health Service. He holds an Advanced Diploma in Hospitality Management, a partial Masters of Information Systems and AICD Clinical Governance. CLAIRE MILLER Claire has over 10 years of board level experience across the public and commercial sectors with a focus on the utilities, resources, infrastructure and energy industries. In her executive capacity she has held the role of General Counsel and Company Secretary managing governance, compliance, risk and audit functions across a range of industry sectors including energy, infrastructure, gas, utilities, resources, and property in government, ASX and private entities. ROCHELLE WRIGGLESWORTH Rochelle has over 20 years’ experience in financial management, audit and risk. She held senior roles at PricewaterhouseCoopers and was a Principal at Crowe Horwath before co-founding FiveFold Financial in 2013. Rochelle has extensive experience with public sector and not-for-profit organisations, including many years as an audit service provider to the Victorian Auditor-General’s Office. Based in Gippsland, she is passionate about supporting her community and contributing to the region’s long-term prosperity. Rochelle is a Graduate of the Australian Institute of Company Directors, a Chartered Accountant (Australia and New Zealand), and a Registered Company Auditor with ASIC. She is a director of East Gippsland Regional Water Corporation and serves on the Audit and Risk Committees of the Royal Botanic Gardens Victoria, Central Gippsland Health Service, and East Gippsland Regional Water Corporation. She previously served as Chair of the Committee for Gippsland, where she was a director for nine years. TREVOR GOLDSTONE A part-time independent consultant and advisor since April 2023, Trevor has held numerous senior and executive level roles with Australia Education Management Group, University of New England, James Cook University, Townsville Enterprise and others. He holds a graduate diploma in Management, and a Bachelor of Applied Science (Recreation Planning and Management). ADAM KOSTER Adam, who is also a Board Director with Yarram and District Health Service and Swan Hill District Health, works with Alex Scott Land in a general counsel role, working as both in-house lawyer and sales executive within the company’s transactions and advisory team. He holds a Bachelor of Laws, Bachelor of Arts, Graduate Diploma in Legal Practice, Master of Laws from Monash University, and a Certificate IV in Property Services (Real Estate). LUIS PRADO Dr Prado is a Senior Consultant at Queensland Health Metro North Hospital and Health Service. For the last 20 years, he has been the Chief Medical Officer of some of Australia's largest Not for Profit Healthcare groups, namely St John of God Healthcare, Epworth Healthcare and UnitingCare. Dr Prado remains clinically active as a general practitioner alongside his health executive roles. He has led major change programs, delivering transformations to organisational culture, particularly around transparent reporting of performance and investigation of incidents, and delivered a suite of programs to improve patient outcomes and satisfaction.

MATERNAL & CHILD HEALTH Maternal and Child Health Service Supporting families with children aged 0–6 years across Sale, Maffra, Heyfield, Stratford, Briagolong, and Rosedale. Maternal and Child Health is here to guide and support you through your child’s early years. Families are welcome to attend as often as needed. After a birth is registered in the area, a Maternal and Child Health Nurse will contact the family within five working days to arrange a first home visit. Recommended Key Check-Ups To help monitor your child's growth and development, current guidelines suggest visits at: 2 weeks, 4 weeks, and 8 weeks 4 months, 8 months, 12 months, and 18 months 2 years and 3.5 years 📞 Appointments are required for all visits. To book, call 03 5143 8944 (option 2). Feeling Unwell? If your child is unwell, please stay home and take the time to rest. We understand illness can disrupt plans—just contact us to reschedule, and we’ll arrange a new appointment as soon as possible. Service Locations You can access Maternal and Child Health services at any of these local centres: Additional Support Services Extra support is available anytime you need it: Victorian Maternal & Child Health Help Line 24/7 service 📞 13 22 29 Australian Breastfeeding Association 24-hour support 📞 1800 686 268 Wellington Shire Council Immunisation Service 📞 1300 366 244 for details Latrobe Regional Health - Agnes Parent an Infant Unit Provides specialist emotional and psychological support to families experiencing challenges surrounding adjustment to parenthood following the arrival of a new baby. Enquiries and referrals can be made by contacting Agnes Unit directly on: 📞 03 5173 8553 or via email unit-agnes@lrh.com.au SMS4dads There's not a lot out there that speaks directly to dads. SMS4dads supports men in their role as fathers. For more information visit: Info & Tips for New Dads - SMS4dads Location Address Sale Waratah Wing, 44 Palmerston Street Maffra 11 Pearson Street Stratford Library Building, Tyers Street (Parking available behind building) Heyfield Heyfield HUB, 42 MacFarlane Street Rosedale Community Health Centre, Cansick Street MATERNAL & CHILD HEALTH TIMETABLE INFANT PROGRAM FLYER NEW PARENTS GROUP INVITATION 2025 PLAYGROUPS IN WELLINGTON BREASTFEEDING SUPPORT SERVICE WELLINGTON SHIRE KINDERGARTEN REGISTRATION SERVICE FAQ

SENIOR MANAGEMENT TEAM MS MICHELE GARDNER, CHIEF EXECUTIVE OFFICER Michele has more than 34 years of service across Tertiary/Quaternary, Regional and Subregional public and private healthcare and Department of Justice settings, across three states of Australia. She is an Intensive Care/Critical Care qualified Registered Nurse and has extensive experience with the successful implementation of the National Safety and Quality Health Service Standards, accreditation and quality improvement in acute and community settings. Michele holds post-graduate qualifications in a Master of Public Administration and a Graduate Diploma in Health Counselling. She has led both public and private hospitals, major infrastructure redevelopment and successful operational commissioning expertise in both brownfield and greenfield health sites; and has experience in strategic and service planning, quality and safety, risk management, clinical and corporate governance. Previously, Michele served as Executive Director of The Prince Charles Hospital, Metro North Hospital and Health Service Brisbane, where she held the overall strategic and operational responsibility for this major tertiary level health service and referral center for Queensland. Michele has undertaken Acting CEO roles at Bairnsdale Regional Health Service and Mallacoota District Health; Executive Director roles in Central Queensland Hospital and Health Service and Wide Bay Hospital; and both large and diverse public regional and rural Queensland health services. Having spent many years working in Queensland, Michele also has a strong understanding of Local Health Service Networks and the importance of collaboration across services. Michele also has extensive experience in leading emergency management responses to bushfires, floods, cyclones and the COVID-19 pandemic. Michele has a deep focus on quality, patient-centered care and partnering and collaborating for future growth. MS MANDY PUSMUCANS, DIRECTOR OF NURSING/CHIEF NURSE Mandy is a registered nurse with additional qualifications in rural health and business management. Following a working life that commenced in Gippsland, Mandy worked in Melbourne hospitals, rural Victoria and then on to remote Australia, which included living and working in both remote Aboriginal communities in Central Australia and the main centre of Alice Springs. Mandy’s work has focused on social justice and equity of access for rural and remote communities, with particular focus on Aboriginal Australians. Mandy has been both an executive officer and then Board member of the Council of Remote Area Nurses Australia, a participant on the Council of the National Rural Health Alliance, and a member of the Royal College of Nursing Australia. DR DIVYANSHU DUA, DIRECTOR MEDICAL SERVICES Dr Divyanshu ‘Divy’ Dua is Director of Medical Services at the Central Gippsland Health Service. Additionally, he is a visiting medical oncologist at the Latrobe Regional Health Service. He also holds the clinical dean position with the Monash Rural, Sale campus. A consultant medical oncologist and Fellow of the Royal Australasian College of Physicians (RACP). Dr Dua trained in Internal medicine and Medical oncology in Australia as part of FRACP before completing a clinical fellowship in drug development, early phase trials and thoracic malignancies at the Guy’s Hospital, London (UK), and the Sarah Cannon Research Institute (UK). Thoracic malignancies – including lung cancer, mesothelioma and thymoma – continue to be of special clinical interest to Dr Dua. He also has particular interest in the treatment of Genitourinary malignancies – especially prostate cancer, malignant melanoma, CNS tumors and breast cancer. Dr Dua has also involved in clinical research in the field of geriatric oncology “cancer in the older people” services as part of his role as medical oncologist. Dr Dua has published several articles in peer reviewed international journals. He is actively involved in teaching and research through his current affiliation with the Monash rural medical school. His past academic affiliations include the Australian National University, Canberra. University of Adelaide, Flinders University, Monash Rural school of Medicine in Australia and King’s College London. MS KELLI MITCHENER, DIRECTOR QUALITY & LEARNING SERVICES Kelli is a registered nurse with a passion for quality, risk and governance. She began her nursing career in Melbourne spending 13 years in Intensive Care at Austin Health. During that time Kelli also gained experience through project roles; in clinical governance, resuscitation, quality improvement, rapid response systems and service development. Kelli moved into a variety of roles related to trauma, simulation and exercise training, and process redesign including time at the Office of the Emergency Services Commissioner, the Department of Health and Human Services and NSW Health. Kelli is a specialist reservist in the Royal Australian Air Force and deployed to Afghanistan in active operations. Kelli has a Bachelor of Science (Nursing), a Diploma of Critical Care Nursing, a Master of Enterprise, and is a member of the Australian College of Nursing. MS PELE REEVE, DIRECTOR COMMUNITY & ALLIED HEALTH SERVICES Pele Reeve is a passionate and values-driven leader with over a decade of experience in aged care, health service delivery, and community wellbeing. Beginning her career as a physiotherapist, Pele has worked across a wide range of roles in the healthcare sector, progressing into senior leadership positions. As Director of Community and Allied Health at Central Gippsland Health, she is committed to creating a workplace culture where staff feel safe, valued, and empowered—leading to exceptional care outcomes for the community. With deep expertise in stakeholder engagement, healthcare regulation, service transformation, and team development, Pele brings a strategic yet people-centred approach to improving community health. MS MEGAN TYLER, DIRECTOR AGED CARE SERVICES Megan is passionate about providing the highest standard of care and quality of life to older people. She has worked across many areas of the health sector including the acute hospital setting, community care, specialist care and subacute care. Megan holds a Bachelor of Nursing from Monash University and prior to her role with Central Gippsland Health, was the General Manager at Lyrebird Village - Respect Aged Care in Drouin where she managed multiple teams and up to 118 aged care beds. MS KIRRALEE RICHARDSON, ACTING DIRECTOR PEOPLE & CULTURE Kirralee has been seconded to Central Gippsland Health temporarily from Latrobe Regional Health where she has led the People and Culture team for nearly two years. Kirralee holds more than a decade of Human Resources and leadership experience, across a variety of sectors but most recently in local government and technology.

WOMEN & CHILDREN We understand that welcoming a new life into the world is a momentous occasion. That’s why our Level 3 neonatal and Level 4 maternity services provide comprehensive support for expectant mothers and their babies, ensuring a safe and nurturing environment throughout the childbirth journey. Our dedicated team of obstetricians, midwives, and nurses is committed to making this experience as memorable and joyous as possible. Sale Hospital goes beyond conventional medical care. We cater to the unique needs of our young patients with our exceptional paediatric services, ensuring that children receive the specialized care they deserve in a warm and comforting environment. This page provides easy access to information about services for women and children at Central Gippsland Health. Here, you’ll find links to a range of resources and support options, including maternity care, paediatric services, and women’s health programs. MATERNITY & NEWBORN SERVICES PREGNANCY CARE CLINIC MATERNAL & CHILD HEALTH

MAFFRA HOSPITAL GETTING YOU BETTER TOGETHER. At Maffra Campus , we are dedicated to serving the Maffra and surrounding community with a comprehensive range of healthcare services. Our facility upholds a high standard of multidisciplinary care, providing both acute/sub-acute care beds and residential aged care beds. We offer a wide range of services, including inpatient care, palliative care, short stay treatments, and community health programs. Our community health programs encompass Stage 3 cardiac and orthopaedic rehabilitation, as well as invigorating group exercise programs focusing on balance and mobility. Additionally, our outpatient services encompass medical imaging, maternal and child health, physiotherapy, occupational therapy, speech therapy, and podiatry. At Maffra Campus, we strive to meet your healthcare needs and enhance your well-being. HOSPITAL CARE STAFFING RATIOS At Maffra Campus, we understand the importance of comprehensive care, which is why we offer an array of services to address various healthcare needs. Our inpatient care services cover a broad spectrum, including palliative care for those with terminal illnesses and short stay treatments for individuals requiring temporary medical support. Additionally, our community health programs play a vital role in promoting overall wellness. We offer Stage 3 cardiac and orthopaedic rehabilitation programs to support patients in their recovery journeys. Moreover, our group exercise programs, focusing on balance and mobility, aim to enhance physical strength and functionality. In addition to our inpatient and community health services, we provide a range of outpatient services to meet the needs of individuals seeking care outside of a hospital setting. Our dedicated professionals offer medical imaging services to assist in accurate diagnoses. Maternal and child health services ensure the well-being of mothers and their infants, providing guidance and support during the early stages of parenthood. We also offer extensive physiotherapy programs to aid in physical rehabilitation, occupational therapy to enhance daily living skills, speech therapy to address communication challenges, and podiatry services to promote foot health. At Maffra Campus, our commitment to excellence extends to every aspect of our services. We prioritize the delivery of compassionate, patient-centered care and strive to create a supportive and healing environment for all those we serve. Trust in Maffra Campus to provide you and your loved ones with the highest standard of healthcare, helping you achieve optimal health and well-being. BOOK A TOUR Tour our residential care home MORE INFO PATIENT FEEDBACK Share your experience at Central Gippsland Health MORE INFO