ADULT SERVICES ADULT PHYSIOTHERAPY We provide Physiotherapy to adults from 18 years to end of life. We offer most services at our Sale and Maffra locations. The types of services we can provide include: Back pain Injuries to arms or legs Muscle or ligament injuries Fractures Walking aid assessment Women’s health including pre and post birth Gait re-education Strengthening and rehabilitation related to neuromuscular conditions Individual rehabilitation following chemotherapy Vestibular rehabilitation Individual therapy following operation Individual therapy for altered balance and falls Rehabilitation following injury or surgery to hand Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT EXCERCISE PHYSIOLOGY We provide Exercise Physiology to adults from 18 years to end of life. We offer most services at our Sale and Maffra locations. The types of services we can provide include: Strengthening and rehabilitation related to neuromuscular conditions Individual rehabilitation following chemotherapy Individual therapy for altered balance and falls Injuries to arms or legs Muscle or ligament injuries Fractures Exercise and diabetes Chronic pain Hypertension, sedentary behaviour, and high cholesterol Individual hydrotherapy Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT PHYSIOTHERAPY AND EXCERCISE PHYSIOLOGY GROUP SERVICES The following groups are offered to adults: Cardiac Rehabilitation Pulmonary Rehabilitation Mobility and Balance (Also available at Maffra) Orthopaedic Group (Also available at Maffra) Strength Group (Also available at Maffra) Hydrotherapy Group Healthy Lifestyles Group Heart Failure Group Maintenance Groups (Also available in Maffra) Oncology Group Post Natal Group Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT PODIATRY Our adult podiatry team provides podiatry services to adults 18 years to end of life. We provide: Routine foot hygiene Ingrown toe nail treatment Orthotic management Skin/callus treatment Diabetic management Please send referrals to information.intake@cghs.com.au or call 03 5143 8560 for further information. Currently we are unable to treat individuals under work cover, TAC (Transport Accident Commission), DVA (Department of Veterans Affairs) and do not accept Enhanced Primary Care (EPC) referrals. We are also unable to provide private insurance rebate. ADULT SPEECH PATHOLOGY We provide speech therapy for adults from 18 years upwards. Services are provided in the acute hospital setting, in the community outpatient clinic and at home as required. We also provide services in Aged Care. The areas we provide services for include: Swallowing – including videofluoroscopies Voice disorders Communication Alternative and augmentative communication (AAC) Stuttering We are unable to accept Enhanced Primary Care (EPC) referrals. Referrals can be made by individuals, GPs, Specialists, MyAgedCare assessors. A referral from a GP or Specialist is required for a videofluoroscopy. ADULT NUTRITION AND DIETETICS: Healthy Lifestyle Group – Adults Diabetes Group You can join by contacting 03 5143 8584 or emailing dietetics@cghs.com.au

BOARD OF DIRECTORS ARTHUR SKIPITARIS, CHAIR Arthur is currently the General Manager, Corporate Services for the Wellington Shire Council. Prior to this role, Arthur was a senior executive for the Finance Shared Services Division of General Electric, Australia and New Zealand. He was also the General Manager of Australia Post’s Shared Services Division and has worked in a number of senior banking and finance roles. Arthur holds a Bachelor of Business double major in Accounting and Economics, is a CPA, a Fellow of the Financial Services Institute of Australasia and a Graduate of the Australian Institute of Company Directors. LAUREN CAREY, VICE CHAIR An experienced communications and engagement specialist with a Bachelor in Public Relations, Lauren currently works in the energy and mining sector, managing engagement and communications for AGL Loy Yang’s mine rehabilitation program and new energy projects at the Loy Yang site. Prior to returning to the sector, Lauren led the communication, marketing and customer service functions as Manager Engagement and Customer Focus at Latrobe City Council. Earlier in her career, she spent nine years in power generation and mining as the External Communications Manager for ENGIE’s Hazelwood asset, overseeing communications both pre closure and post closure. Born and educated in Sale, Lauren has strong links to the Wellington Shire and is committed to applying her expertise in corporate communications, stakeholder engagement, strategic leadership and governance to support CGHS and its consumers. JILL LINKLATER Jill is an experienced non-executive board director, consultant in health, disability and aged care; a national safety and quality health services standards accreditation assessor, NDIS assessor and auditor. Jill’s consultancy work spans projects in the private and public health sector, government sector, aged and disability and rural sector. Jill is a registered nurse with previous extensive health executive experience in health, aged care and disability services in Victoria and overseas; previous nursing advisor and regional manager (Victorian Department of Health); the Director of Aged and Community Care Victoria (Australian Department Health & Ageing); and an experienced consumer advisor and consumer representative in the public and private health services sectors and national peak body. Jill holds a Bachelor of Science Nursing, Master of Health Administration, Graduate Diploma of Health & Medical Law, Graduate of Australian Institute of Company Directors, and is a Fellow of the Governance Institute of Australia and the Australian College of Nursing. Jill was awarded the 2001 Federation Centenary Medal for services to medicine and the community. PETER (GERRY) WATTS Gerry has a strong grasp of hospital board governance and an extensive history in procurement, his most recent role being that of Regional Procurement Advisor with Health Purchasing Victoria, which supports a strong understanding of governance, process and probity. Gerry is a competent and experienced Board member who is enthusiastic about his contribution to Central Gippsland Health Service. He holds an Advanced Diploma in Hospitality Management, a partial Masters of Information Systems and AICD Clinical Governance. CLAIRE MILLER Claire has over 10 years of board level experience across the public and commercial sectors with a focus on the utilities, resources, infrastructure and energy industries. In her executive capacity she has held the role of General Counsel and Company Secretary managing governance, compliance, risk and audit functions across a range of industry sectors including energy, infrastructure, gas, utilities, resources, and property in government, ASX and private entities. ROCHELLE WRIGGLESWORTH Rochelle has over 20 years’ experience in financial management, audit and risk. She held senior roles at PricewaterhouseCoopers and was a Principal at Crowe Horwath before co-founding FiveFold Financial in 2013. Rochelle has extensive experience with public sector and not-for-profit organisations, including many years as an audit service provider to the Victorian Auditor-General’s Office. Based in Gippsland, she is passionate about supporting her community and contributing to the region’s long-term prosperity. Rochelle is a Graduate of the Australian Institute of Company Directors, a Chartered Accountant (Australia and New Zealand), and a Registered Company Auditor with ASIC. She is a director of East Gippsland Regional Water Corporation and serves on the Audit and Risk Committees of the Royal Botanic Gardens Victoria, Central Gippsland Health Service, and East Gippsland Regional Water Corporation. She previously served as Chair of the Committee for Gippsland, where she was a director for nine years. TREVOR GOLDSTONE A part-time independent consultant and advisor since April 2023, Trevor has held numerous senior and executive level roles with Australia Education Management Group, University of New England, James Cook University, Townsville Enterprise and others. He holds a graduate diploma in Management, and a Bachelor of Applied Science (Recreation Planning and Management). ADAM KOSTER Adam, who is also a Board Director with Yarram and District Health Service and Swan Hill District Health, works with Alex Scott Land in a general counsel role, working as both in-house lawyer and sales executive within the company’s transactions and advisory team. He holds a Bachelor of Laws, Bachelor of Arts, Graduate Diploma in Legal Practice, Master of Laws from Monash University, and a Certificate IV in Property Services (Real Estate). LUIS PRADO Dr Prado is a Senior Consultant at Queensland Health Metro North Hospital and Health Service. For the last 20 years, he has been the Chief Medical Officer of some of Australia's largest Not for Profit Healthcare groups, namely St John of God Healthcare, Epworth Healthcare and UnitingCare. Dr Prado remains clinically active as a general practitioner alongside his health executive roles. He has led major change programs, delivering transformations to organisational culture, particularly around transparent reporting of performance and investigation of incidents, and delivered a suite of programs to improve patient outcomes and satisfaction.

EMERGENCY CARE The Emergency Department at Sale Hospital provides a seven day a week, 24 hour a day emergency care service, treating more than 16,500 patients each year. This high acuity area is staffed by experienced medical and nursing staff to effectively manage the varied cases that present to this department. The Emergency Department will always treat the sickest and most seriously injured people first, so if your injury or illness is not serious, the following healthcare providers may be able to help you with advice or treatment: The Emergency Department will always treat the sickest and most seriously injured people first, so if your injury or illness is not serious, the following healthcare providers may be able to help you with advice or treatment: LATROBE URGENT CARE CLINIC The Latrobe Urgent Care Clinic (UCC) is open seven days a week, from 8am to 10pm. It is located at: Latrobe Community Health Service, 42-44 Fowler Street, Moe. You don’t need to make an appointment; you can just walk in. But if you would like to make an appointment, please call 5127 9111, or book online via HotDoc. MORE INFORMATION THE VICTORIAN VIRTUAL EMERGENCY DEPARTMENT The VVED is a public health service for non-life threatening emergencies. You can access emergency care from anywhere in Victoria, 24 hours a day, 7 days a week. You will be connected to doctors and nurse practitioners who are trained to assist you. Interpreter services are available for patients who prefer to speak in their own language. MORE INFORMATION NURSE ON CALL Nurse on Call puts you in touch with a registered nurse for professional advice 24 hours a day. The service is free. Phone 1300 60 60 24 MORE INFORMATION DOCTORS ON DEMAND An Australian telehealth platform that provides access to doctors on line 24 hours a day. Appointment fees: $60 (8am-6pm), $90 (6pm-8am), $90 (Sundays and public holidays) MORE INFORMATION MY EMERGENCY DOCTORS For unexpected symptoms or non-life threatening illness or injury including abdominal pain, fever, allergic reactions, sports injuries, rashes, fainting, back pain, urinary tract infections. No appointment required. The service is 24 hours either over the phone (1800 123 633) or video call. The service is free in far East Gippsland townships by calling 1800 577 401. MORE INFORMATION NATIONAL TELEMEDICINE DOCTORS Consult a doctor or GP Mon-Fri 9am-9pm and Sat-Sun (9am-1pm) Telehealth GP appointment 10 minutes $40.50 (if not bulk billed) Long consult 25 minutes $97.85 (if not bulk billed) Phone (02) 8834 7760 MORE INFORMATION PSYCHOLOGIST National Telemedicine Doctors 50 minutes $168 (if not bulk billed) Phone (02) 8834 7760 MORE INFORMATION CUB CARE Urgent paediatric consults Open daily in Victoria from 5pm-11pm. Fees are $179 weekday evenings and $219 weekends/public holidays. Cub Care charges by the evening rather than per appointment so you can consult with an emergency paediatrician as many times as you need MORE INFORMATION

HEYFIELD HOSPITAL VISION, MISSION & VALUES The Mission of Heyfield Hospital is to add value to our community by providing high quality, flexible health and aged care services tailored to meet our community’s needs. In doing so we will: Attract, retain and continue to develop a vibrant and dynamic workforce, capable of meeting our service needs within a framework of mutual obligation; Achieve financial independence and long term sustainability; Provide very high quality services that not only meet, but exceed, external quality accreditation standards; and Develop innovative, exciting and relevant service delivery models that both embrace and take advantage of regional partnerships, collaborative service delivery programs and funding opportunities. To achieve our mission we have identified four interdependent priority areas. Service delivery is the first priority area. This area relates to what service we will provide to meet the current and changing needs of our community and the values that will underpin service delivery and service access priorities. The second priority area is stakeholder relationships and service delivery partnerships. Clearly a crucially important area for Heyfield Hospital due to our management agreement with CGH is the importance of providing public health services on behalf of CGH and the potential for us to do more in this area. The third priority area is organizational structure and workforce development. It is strategically important that we determine and implement an effective and locally desirable governance and management structure, capable of meeting the strategic objectives of the agency, implement a service delivery capability approach to workforce development and achieve long term sustainability and self-determination: being the fourth priority area . Our Vision is that Heyfield Hospital will provide high quality services that respond to the needs of the community. We understand and embrace the belief that Heyfield Hospital is a community asset, capable of supporting a thriving rural community. In stabilizing and possibly growing this community asset we will: Value our independence and maintain our capacity to be self-determining; Act with honesty, transparency and integrity; Strive to achieve excellence in the quality of services we provide and place the community, our clients and our patients at the centre of what we do; Be supportive and socially just in the way we provide services; and Demonstrate through respect and mutual obligation the way we value our people.

GIFTS, BENEFITS & HOSPITALITY The Victorian Public Sector Commission has guidelines for public sector employees on giving and receiving gifts, benefits and hospitality. Central Gippsland Health’s policy and register for gifts, benefits and hospitality are available for public viewing. CODE OF CONDUCT FOR GIFTS, BENEFITS & HOSPITALITY GIFTS, BENEFITS & HOSPITALITY REGISTER

PREGNANCY CARE CLINIC HOW TO ACCESS THIS CLINIC Referral from your GP A referral from your GP is required for all patients wanting access to the clinic. Please include the below Maternity Referral Form: Download the Maternity Referral Form ‎ A copy of all available pathology and ultrasound reports should be included. For Antenatal Patients it is recommended that the below antenatal screening tests be included: FBE Blood Group and Antibody Screen Rubella Hepatitis B Hepatitis C HIV Syphilis MSU Downs Screening VITD (for high risk group) WHAT TO BRING Patients must provide their Medicare card at all appointments. Antenatal Patients are required to provide both their Medicare Card and Antenatal Care Record at all appointments. SERVICES AVAILABLE Antenatal Clinic Gynaecology Antenatal Pre Admission Service (ANPAS) All patients birthing at CGH, or those birthing elsewhere that may present at CGH during their antenatal period, are required to attend ANPAS appointments (between 16-20 weeks gestation) at no cost. During this appointment, the midwife will provide essential pregnancy information to you and your family, including information about having a baby at CGH. The midwife also obtains information from you to guide care and assist in planning additional services to meet your individual needs. CONTACT US Phone: 03 5143 8600 Fax: 03 5143 8945 Email: whims.admin@cghs.com.au Address: 155 Guthridge Parade, Sale, VIC, 3850 OPENING HOURS Monday to Friday 8.30am – 5pm Closed Public Holidays

REFERRER PORTAL Welcome to our Referrer’s Portal. You will find a list of services provided at the Sale Hospital, and the names of the doctors who provide the service. Please use the contact provided to send referrals. Referrals can be addressed to specific clinicians, or addressed to the speciality where your referral will be triaged within that medical team. Speciality Doctor Referral contact Public/Private Cardiology Dr Kegan Moneghetti gpcorrespondence@cghs.com.au Public Cardiology Prof Andrew Wilson gpcorrespondence@cghs.com.au Public Cardiology Dr Khoa Phan gpcorrespondence@cghs.com.au Public Cardiology Dr Alex Huang gpcorrespondence@cghs.com.au Public Cardiology Dr Vindhya Wilson gpcorrespondence@cghs.com.au Public Cardiology Dr Fei Fei Gong gpcorrespondence@cghs.com.au Public Cardiology Dr Stephanie Rowe gpcorrespondence@cghs.com.au Public Cardiology Dr Andrew Macisaac gpcorrespondence@cghs.com.au Public Cardiology Dr Max Ray gpcorrespondence@cghs.com.au Public Dermatology Dr Alex Gin reception@dermatologyclinic.com.au Private ENT Dr Stephen Tudge office@malvernhillconsulting.com.au Private Consulting Endocrinology and Diabetes Dr Shree Nagendram gpcorrespondence@cghs.com.au Public Gastroenterology Mr Simon Banting mailto:Simon.banting@svha.org.au Private Gastroenterology A/Prof Chris Mills 03 5630 8800 Private Geriatrics Dr Somila Silva gpcorrespondence@cghs.com.au Public IVF Dr Gareth Weston reception@drgarethweston.com.au Private Infectious Disease Dr Emma Paige gpcorrespondence@cghs.com.au Public Infectious Disease Dr Aadith Ashok gpcorrespondence@cghs.com.au Public Infectious Disease Dr David Griffin gpcorrespondence@cghs.com.au Public Nephrology Dr Rory Wallace gpcorrespondence@cghs.com.au Public Nephrology Dr Arushi Ramnarain gpcorrespondence@cghs.com.au Public Neurology Dr Tharani Chandran gpcorrespondence@cghs.com.au Public Neurology Dr Jason Ray gpcorrespondence@cghs.com.au Public Neurology Dr Andreas Pattichis gpcorrespondence@cghs.com.au Public Neurology Dr Kelly Bertram gpcorrespondence@cghs.com.au Public Neurology Dr Michael Zhong gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Miras Bekbulatov gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Raja Tewari gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Nuzhat Zia gpcorrespondence@cghs.com.au Public Obstetrics & Gynaecology Dr Thanga Annaiah gpcorrespondence@cghs.com.au Public Oncology Dr Divyanshu Dua gpcorrespondence@cghs.com.au Public Ophthalmology Dr Doron Hickey alexamini@alexamini.com.au Private Ophthalmology Dr Alex Amini alexamini@alexamini.com.au Private Orthopaedics Mr Malcolm Thomas receptiongog@gmail.com Private Consulting Orthopaedics Dr David Owen receptiongog@gmail.com Private Consulting Paediatrics Dr Graham Barrington gpcorrespondence@cghs.com.au Public Paediatrics Dr Abraham Oommen gpcorrespondence@cghs.com.au Public Paediatrics Dr Dulshanie Silva gpcorrespondence@cghs.com.au Public Paediatrics Dr Mustafa Adamji gpcorrespondence@cghs.com.au Public Physician Dr Minz Cheah gpcorrespondence@cghs.com.au Private Physician Dr Nizam Uddin gpcorrespondence@cghs.com.au Private Physician Dr Vittal Jadhav gpcorrespondence@cghs.com.au Public Surgery Mr Paul Strauss straussmedical@gmail.com Private Consulting Surgery Dr Amanda Young gpcorrespondence@cghs.com.au Public Surgery Mr Kuda Galketiya gpcorrespondence@cghs.com.au Public Surgery Mr Masimba Nyandowe gpcorrespondence@cghs.com.au Public Surgery Paediatrics Mr Chris Kimber info@thechildrenssurgery.com.au Private Urology Mr Philip McCahy appt@seurology.com.au Private Vascular Dr Neil Roberts neilgroberts@gmail.com Private

LAURINA LODGE Aged care services are provided at Heyfield Hospital through Laurina Lodge, an aged care facility built in 1994 and extended in 2006. Co located with Heyfield Hospital Inc. Laurina lodge offers transitional care, respite and permanent care. In addition to all Aged care services, Residents have access to Heyfield Medical Centre located on-site. Together with you and your family, we aim to assist you with your transition into residential care and welcome your participation in this process. Our goal is to enable and empower all our residents and their families to engage in a lifestyle of their choice. Your experience is important to us. BOOK A TOUR Tour our residential care home MORE INFO CONTACT US MORE INFO ROOM OPTIONS SERVICES WE OFFER LEISURE & LIFESTYLE FOOD, DINING AND ENVIRONMENTAL SERVICES GARDENING AND MAINTENANCE ABOUT US BOARD OF MANAGEMENT RAELENE HANRATTY, CHAIR Raelene has been a member of the Australian Institute of Company Directors since July 2015. Raelene and her husband Dennis dairy farm at Upper Maffra West where they have raised 7 children. Raelene is dedicated to the local community and has held many executive committee positions on various organisations. She is currently the Deputy Chair of Southern Rural Water’s ‘Macalister Customer Consultative Committee’, the secretary of the Heyfield Tennis Club, and the treasurer of the Nambrok Newry Junior Football Club. Raelene is committed to ensuring that Heyfield Hospital and Laurina Lodge provide quality services to the Heyfield and District community. Appointed to the Board in 2015. MARY MANESCU, VICE CHAIR Mary holds a range of clinical nursing and senior leadership roles in the private and public health sector. She also worked extensively for the Department of Health (Victoria) in various areas including regulation, major capital works, performance and information management. Mary holds a Master of Health Services Management and is a graduate of the Australian Institute of Company Directors. Beyond her substantive role, Mary is an accreditation surveyor with the Australian Council on Healthcare Standards Appointed to the board in 2024. PETER SKEELS Peter has over 36 years’ experience in the provision of financial, commercial, and strategic advice within the utility and service provision industries. His past roles have included Financial Planning and Strategy, Chief Financial Officer and General Manager, Customer Services. Peter is currently employed with Gippsland Water where his substantive role is General Manager, Operations. In recent years, Peter has been extensively involved in the justification, financing, construction and delivery of the Gippsland Water Factory project, a $230m advanced wastewater treatment and recycling project located near Morwell, Victoria. Peter holds a Bachelor of Business, Monash University with majors in Accounting and Economics and is a Fellow of the Australian Society of Certified Practicing Accountants (FCPA). He has held the following voluntary appointments, Past Chairman, Gippsland Branch CPA 1998 – 2004, Director and Deputy Chairman, Gippsland Grammar School, Sale 2004 – 2013 and Director Heyfield Hospital Incorporated 2014 – present. Peter’s primary recreational interests revolve around scuba diving where he is recognised by the Professional Association of Diving Instructors as a Master Scuba Diver Trainer and with Technical Diving International as an Instructor. Appointed to the Board in 2014 JOHN SUNDERMANN John was educated at Heyfield primary school and Gippsland Grammar, spending a semester at the University of Illinois in year 12. On finishing school, John has worked on the family farm at Heyfield running angus cattle stud, a poll Dorset sheep stud and a dairy farm. John has been President of the Catholic College (Sale) school Board, Secretary/Treasurer of the Seaton Fire Brigade, Secretary and Treasurer of the Heyfield Golf Club and a member of the Macalister Consultative Committee for Irrigators. Appointed to the Board in 2014. RUSSELL MACQUEEN Russell is a semi-retired Anglican Minister. He has been Rector of Orbost, Yarram and Maffra. He was also Archdeacon of East Gippsland and a Police Chaplain. In 2011 he retired from full time ministry and retrained in paramedics. He currently works for the Royal Flying Doctor Service in Victoria. Appointed to the Board in 2001. SARAH CHRISTIAN Sarah grew up in Heyfield and completed a Bachelor of Science at Melbourne University. After travelling overseas and working at the Great Ormond Street Hospital for Sick Children in London UK, she returned to Australia to complete a Bachelor of Medicine and Surgery at Flinders University in Adelaide. Sarah completed her specialist training with the Royal Australian College of General Practitioners in 2014. She enjoys teaching and also works part time for Eastern Victoria GP Training as a Medical Educator and Training Advisor. She is passionate about addressing the rural shortage of Doctors and medical services. Sarah has three beautiful children and loves spending time with her extended family. Appointed to the Board in 2017. LIZ DRIFFIELD Liz Driffield is a Board Member of Heyfield Hospital, bringing her background in administration, fundraising, and community service to support the hospital’s mission. Having worked across local government, not for profit organisations and in the education sector, she is passionate about strengthening services that make a difference in people’s lives. As someone who grew up in Heyfield and a long time Gippsland local, Elizabeth values the role Heyfield Hospital plays in the community and is committed to ensuring it continues to provide compassionate care for residents. GLEN WILLIAMSON Since 2019, Glen has been a Commercial Executive looking after 7 small global businesses in the role of Chief Operations Officer for a private entrepreneur with a combined turnover of $50 million dollars, covering all facets of operations such as Risk Strategy, Mergers and Acquisitions and Financial Governance in industries as varied as Technology Hardware, Digital Software Services, Motor Sport and Meal Replacement Shakes across a multitude of geographies. Prior to that, Glen was a Global Procurement professional for more than 20 years. Glen brings experience across the Retail, Pharmacy Distribution, Not for Profit, Finance, IT, Facilities Management and Telecommunications Technology industries ns many times along the journey. Glen also has an interest in Mental Health and is currently studying to gain a Diploma of Counselling with the Australian Institute of Professional Counsellors. Appointed as an observer in 2024. DAVID GRAHAM David was educated at Heyfield Primary and then Gippsland Grammar for his secondary years. After finishing year 12, he worked with a Timber Import/Export company in Melbourne for 4 years before returning to work in the family business. David has been Sole Director of Vern Graham Pty Ltd since July 2000. He served as a Board Member of Heyfield & District Community Financial Services for 11 years, including 3 years as Treasurer. Being a keen sportsman, David has served on committees of numerous local clubs and community organisations. Appointed as an observer in 2024. LEADERSHIP TEAM Michele Gardner , Chief Executive Officer Megan Tyler , Director of Residential Aged Care Rebecca Berry , Service Manager OUR VISION, MISSION & VALUES To add value to our community through high quality, flexible health and aged careservices tailored to meet our community’s needs. In doing so we will: Attract, retain and develop a vibrant and dynamic workforce within a framework ofmutual obligation; Maintain our financial independence and long-term financial sustainability; Provide high quality services that exceed, external quality and accreditationstandards; and Develop innovative, exciting and relevant service delivery models that bothembrace and take advantage of regional partnerships, collaborative servicedelivery programs and funding opportunities, To achieve our mission, we have identified four (4) independent priority areas: Provision of disability support services; Enhanced stakeholder engagement; Retention of upskilled workforce; and Provision of advanced aged care support. In growing this community asset, we will: Value our independence; Act with honesty, transparency and integrity; Strive for excellence in the quality of services we provide; Place the community, our residents and patients at the center of what we do; Be supportive and socially just in the provision of our services; and Demonstrate through respect and mutual obligation the way we value our people. ANNUAL REPORT ANNUAL REPORTS ROOM OPTIONS SERVICES WE OFFER RESPITE SERVICES Laurina Lodge Aged Care provides respite care to eligible persons. Eligible persons are entitled to 9 weeks (63 nights) of respite per financial year. There are respite beds available which provide the same level of service as permanent care. Fees and charges are as specified by the Department of Health & Ageing. EMERGENCY RESPITE Laurina Lodge Aged Care can at times support emergency respite depending on bed availability. We work closely with acute and community health services to support the needs of our aged population. PERMANENT CARE The facility offers care with ageing in place to meet the needs of the residents of Maffra District and beyond. Laurina Lodge Wing Aged Care offers quality, individualised care to our residents. Staff are proud of our friendly, pleasant environment and the manner in which our residents are respected and supported. Individualised personal care is planned and delivered through continued consultation and review of personal care needs and choices. Family consultation occurs regularly as indicated or requested. Resident health and comfort is enhanced through the provision of more specialised care as indicated. This includes care such as physiotherapy, speech therapy, palliative care, dementia care, occupational therapy, wound management and more. Residents can choose their doctor of choice in Maffra from either of two local clinics. This needs to be confirmed prior to admission. Local Medical support ensures 24 hour, 7 day per week access to a GP for emergency and also periodic review as indicated. All resident medication must be presented in Webster packs (Unit Dose 7). Resident lifestyle is supported through our Diversional Therapist and volunteer team who offer various activities, events and personal programs to support individual and groups of residents. All permanent rooms include the following – Comfortable bed, lockable bedside drawers 24 hour call bell in main room and ensuite, and emergency bell All food/drinks provided (meals in room or communal dining area as per resident choice) Meal choice includes at least three options Evening happy hour Inclusion in Lifestyle and Leisure Program Community bus pick up and drop off at front door twice weekly Emergency Medical care (choice of local GP clinic to be arranged prior to admission) Laundry and housekeeping services Peaceful outside secure garden areas, barbeque and gazebo Raised vegetable and flower beds Church and other services e.g. RSL PALLIATIVE CARE Our Palliative Care partnership with CGH is deeply committed to providing compassionate palliative care that focuses on comfort, dignity, and quality of life for our residents. Our experienced and caring team works closely with families to ensure that each individual’s physical, emotional, and spiritual needs are met during this important stage of life. We create a peaceful and supportive environment where residents receive personalised care tailored to their specific wishes and preferences. With a holistic approach to palliative care, we strive to make each moment meaningful, offering not only expert medical care but also emotional support for both residents and their families. Your loved ones will receive the utmost respect, care, and attention during their time with us. DEMENTIA CARE We are dedicated to providing exceptional dementia care that enhances the lives of our residents while supporting their families. Our approach is centred around understanding each individual’s unique needs and creating a safe, nurturing environment that promotes independence and well-being. We prioritise meaningful engagement through specialised activities and tailored care plans, ensuring that our residents feel valued and understood at every stage of their journey. In addition, we are committed to ongoing education for all our staff, ensuring they are equipped with the latest knowledge and best practices in dementia care. Through continuous training, we empower our team to offer the highest standard of care, fostering a compassionate and supportive atmosphere for both residents and their families. ALLIED HEALTH We are proud to partner with a wide range of allied health services at CGH to deliver comprehensive and tailored care to our community. Our collaboration includes expert Physiotherapists, skilled Allied Health Assistants, qualified Dietitians, Exercise Therapists, Podiatrists, and Foot Care specialists, as well as Speech Pathologists. Together, we work to support the holistic health and well-being of our patients, providing integrated treatment plans that address a variety of needs. Whether residents are recovering from an injury, managing a chronic condition, or striving to improve your overall health, our multidisciplinary team is dedicated to helping you achieve your goals and maintain a high quality of life. GERONTOLOGY We are proud to partner with the experienced team of gerontologists at Central Gippsland Health (CGH) to provide exceptional care for our residents. This collaboration ensures that our residents benefit from specialised expertise in aging and geriatric health. By working closely with CGH’s gerontologists, we are able to offer personalised care plans that address the unique needs of each individual, including managing complex health conditions and promoting overall well-being. Our partnership enhances the quality of care, ensuring that residents receive the best possible support from a team of dedicated professionals who are committed to improving their health and quality of life. RESIDENTIAL INREACH Better@Home services aim to deliver more specialised care closer to home and in the persons setting of choice. As one of the Better@Home services, Residential In Reach provides specialist assessment services by a Nurse Consultant, to people living in Residential Aged Care Facilities, which in turn, prevents avoidable presentations to the Hospital Emergency Department. Residential In Reach Nurse Consultants may visit and provide this specialist care; which is done in partnership with the Facility staff and the persons own General Practitioner. It is a team approach to supporting care in that persons’ setting of choice – Better@Home! If the person requires hospital admission, this decision is made with the person and their care team. Residential In Reach is NOT an emergency service. TELEHEALTH We embrace innovative solutions to enhance the care we provide to our residents, including the use of telehealth services. This technology allows us to connect residents with specialist healthcare professionals remotely, ensuring timely consultations and ongoing medical support without the need for travel. Telehealth enables our team to coordinate care more efficiently, access expert advice, and provide residents with a higher level of healthcare, all while maintaining their comfort and convenience. By integrating telehealth into our services, we are able to offer a seamless, comprehensive care experience that prioritises both the health and well-being of our residents. WOUND CARE We are fortunate to partner with the skilled Wound Care Nurses at Central Gippsland Health (CGH) to provide specialised care for residents with wound management needs. This collaboration ensures that our residents receive the highest level of expertise and attention for the treatment and prevention of wounds, including chronic and complex conditions. The CGH Wound Care Nurses work closely with our care team to develop personalised care plans, using the latest techniques and best practices to promote healing and improve comfort. Through this partnership, we are able to deliver comprehensive, compassionate care that supports the health and well-being of our residents every step of the way. CONTINENCE NURSES We are proud to partner with the expert Continence Nurses at Central Gippsland Health (CGH) to provide specialised support for residents with continence care needs. This collaboration ensures that our residents receive personalised, professional care designed to enhance comfort, dignity, and quality of life. The CGH Continence Nurses work alongside our team to assess, manage, and implement the most effective care strategies, tailoring solutions to each individual’s needs. By combining the latest knowledge and best practices in continence care, we are able to offer a respectful and supportive environment where residents can thrive with confidence and peace of mind. DIABETES SPECIALISTS We are proud to collaborate with the Diabetes Specialists at Central Gippsland Health (CGH) to ensure our residents with diabetes receive the highest standard of care. This partnership allows us to offer personalised management plans tailored to each resident’s unique needs, helping to monitor and control blood sugar levels effectively. The Diabetes Specialists work closely with our care team to provide ongoing support, education, and guidance, empowering our residents to lead healthier, more comfortable lives. By integrating their expertise into our care approach, we ensure that residents with diabetes receive comprehensive, compassionate care that supports their overall well-being. INFECTION PREVENTION We are committed to maintaining the highest standards of health and safety for our residents, which is why we partner closely with the Infection Prevention team at Central Gippsland Health (CGH). This valuable collaboration ensures that we are equipped with the latest knowledge and practices to prevent and manage infections effectively. The CGH Infection Prevention team supports us in key areas such as immunisation, outbreak management, and ongoing staff education, ensuring our team is well-trained in infection control measures. Together, we work to create a safe, healthy environment where our residents receive the best possible care, minimising the risk of infections and promoting overall well-being. LEISURE AND LIFESTYLE We are dedicated to providing Leisure and Lifestyle Activities that promote social engagement, physical well-being, and emotional fulfillment for all of our residents. Our diverse program is designed to cater to a wide range of interests and abilities, ensuring that everyone has the opportunity to participate and enjoy activities that are both fun and meaningful. RESIDENT NEWSLETTER 2025 RESIDENT-CENTRED APPROACH We understand that every resident is unique, and we place great emphasis on including them in the planning and development of our activities program. Through regular consultations and feedback sessions, we ensure that our activities reflect the current interests, preferences, and needs of our residents. Whether it’s a new hobby, a group outing, or an event that celebrates personal milestones, we value their input and strive to create experiences that are both enjoyable and fulfilling. MONTHLY ACTIVITY CALENDAR To keep everyone informed and engaged, we provide a Monthly Activity Calendar, offering a clear overview of upcoming events, classes, and recreational activities. From arts and crafts to music therapy, fitness sessions, and group games, our calendar is packed with exciting opportunities to keep residents entertained and active. By giving residents advance notice of planned activities, they can look forward to participation, connect with others, and feel more involved in the community. INCLUSIVE AND ENGAGING ACTIVITIES Our Leisure and Lifestyle program includes a variety of activities designed to suit all abilities and preferences. We offer something for everyone, including: Creative Activities : Art, crafts, and music sessions that allow residents to express themselves. Physical Activities : Gentle exercise classes, walking groups, and games designed to improve mobility and fitness. Social Events : Movie nights, themed parties, and community outings that encourage socialisation and connection. Wellness Activities : Meditation, mindfulness, and relaxation sessions to promote mental and emotional well-being. We believe in creating a vibrant, interactive environment where residents are supported in living a full and enriched life. Through our Leisure and Lifestyle Activities Program, we ensure that everyone feels valued, included, and engaged in their daily routines. With a focus on inclusion and resident feedback, we strive to make every day enjoyable and meaningful for each of our residents. FOOD, DINING AND ENVIRONMENTAL SERVICES We provide exceptional hospitality services designed to enhance the well-being and comfort of residents within aged care facilities. Our comprehensive services include Kitchen Services and Environmental Services, ensuring that every aspect of our residents’ daily experience is carefully considered and thoughtfully managed. KITCHEN SERVICES Our dedicated kitchen team works tirelessly to deliver nutritious, and delicious meals tailored to the unique dietary needs and preferences of each resident. We actively engage with residents through regular feedback sessions and consultations to ensure that the meals we provide reflect their individual tastes and current needs. By fostering a collaborative approach, we aim to create a dining experience that not only nourishes but also brings joy to every resident. ENVIRONMENTAL SERVICES We understand the importance of a clean, safe, and comfortable living environment. Our Environmental Services team maintains a high standard of cleanliness and hygiene across all areas, ensuring that residents feel secure and relaxed in their surroundings. From regular cleaning to maintaining common spaces, our team is committed to creating an environment that promotes both physical health and emotional well-being. We are dedicated to providing hospitality services that are compassionate, responsive, and reflective of the diverse needs of the aged care community. Every detail is important to us, and we work with residents and their families to ensure their satisfaction and comfort at every step of the way. GARDENING AND MAINTENANCE We believe in creating a warm and welcoming environment that promotes both comfort and well-being for our residents. Our Gardening and Maintenance Services are designed to foster a homely atmosphere and encourage outdoor engagement, allowing residents to enjoy the beauty and tranquillity of nature right at their doorstep. GARENING SERVICES Our professional gardening team takes pride in maintaining lush, vibrant outdoor spaces that are not only visually appealing but also safe and accessible for all residents. We offer regular gardening services to ensure that the grounds are always well-kept, with seasonal pruning and care tailored to create a serene and inviting atmosphere. By carefully cultivating beautiful gardens, we provide residents with an opportunity to relax, socialise, and connect with nature in a peaceful setting. MAINTENANCE SERVICES To ensure that our facilities remain safe, comfortable, and functional, our maintenance team provides regular upkeep and prompt repairs throughout the site. From routine checks to addressing specific needs, our team is dedicated to keeping everything in excellent condition, so residents can enjoy their home without worry. Whether it’s ensuring accessible pathways or maintaining common areas, we’re committed to fostering a space that enhances daily living and promotes peace of mind. PROMOTING OUTDOOR USE We understand how important it is for residents to enjoy the outdoors and stay active. Our beautifully maintained garden areas are designed with accessibility and comfort in mind, offering plenty of spaces for leisurely walks, gardening activities, or simply enjoying the fresh air. We encourage residents to make the most of these outdoor areas, whether it’s by hosting social events, participating in gardening activities, or simply relaxing in the peaceful surroundings. Our Gardening and Maintenance Services help create a harmonious living environment where residents feel at home, connected to nature, and able to enjoy the outdoors every day.

PROCUREMENT PROCUREMENT The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies. Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models. In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016. Central Gippsland Health has established a Procurement Framework that provides guidelines and procedures for conducting any procurement activity. The Framework and its associated procurement policy and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of CGH. The Framework ensures strategic planning, equity of supply, opportunity for local businesses and demonstrated value for money for all of CGH’s procurement activities. See link below for Terms and Conditions. TERMS AND CONDITIONS ACTIVITY PLAN SUMMARY COMPLAINTS PROCESS A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by CGH in the procurement activity for a good or service. A complainant can refer a complaint about goods and services to anyone within CGH. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response. The complainant is required to provide details of the concerned dispute or complaint being lodged, including: A clear written statement of the perceived unsatisfactory approach and/or actions in the procurement process Copies of or references to information to support the complaint A statement regarding the desired outcome from the complaint process If further correspondence or information is required, the supplier will be given no less than 15 working days to respond to any communication from CGH unless the matter is urgent Complaints are to be lodged in writing or email to: Chief Procurement Officer Email: cpo@cghs.com.au Central Gippsland Health 155 Guthridge Parade Sale, Victoria 3850 OUR PROCUREMENT COMPLAINTS OFFICER Our Chief Procurement Officer will receive and review the complaint, then assign a dedicated procurement complaints officer. The Procurement Complaints Officer will be independent of the procurement process and the subject matter of the complaint. Upon receipt of the complaint, the officer will: Acknowledge receipt of the complaint within 5 working days of receiving it. This acknowledgement will contain the contact name of the investigating officer, the proposed action and the associated timeframes If additional information or clarification of complaint is required, CGH will advise the supplier of this. CGH and the complainant will come to an agreed extension of time The complainant should be advised in writing of the process undertaken by CGH, the outcome of the investigation, usually within 30 working days of receiving all written correspondence relating to a complaint. This correspondence should also include escalation process if the complainant is unsatisfied with the outcome. UNRESOLVED COMPLAINTS If the complainant is unsatisfied with the outcome from CGH, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB). A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of CGH. This could be related to the management of the complaint or the application of procurement policy and procedures. CGH is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties. Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by CGH to: Chief Executive HealthShare Victoria Level 34, Casselden, 2 Lonsdale Street MELBOURNE VIC 3001 Electronically to: complaints@healthsharevic.org.au VGPB The Chair Victorian Government Purchasing Board Department of Treasury and Finance GPO Box 4379 MELBOURNE VIC 3001 The complainant must provide the following material: evidence that CGH did not correctly apply the procurement policy and procedures in relation to a procurement activity evidence that CGH’s complaints management procedures were not applied correctly a copy of all relevant correspondence between the complainant and CGH in relation to the nature of the complaint any additional material requested by the HPV Board/VGPB to assist it in its findings The HPV Board/VGPB: will inform CGH and complainant of its findings and any further action it intends to take in relation to the matter can require CGH’s CEO to audit its application of procurement policy and procedures in relation to the procurement activity can inform the Minister of Health (HPV complaints) or Assistant Treasurer (VGPB complaints) of its review of a complaint and advise the Minister of further action that could be taken may note the outcome of a review in relation to any complaint in its annual report to Parliament MODERN SLAVERY Central Gippsland Health upholds the Australian Government’s position on modern slavery. There is no place for modern slavery in the Australian community or in the global supply chains of Australian goods and services. For further information on Modern Slavery, follow the link: https://www.homeaffairs.gov.au/criminal-justice/Pages/modern-slavery.aspx If you are aware of any form of modern slavery in the CGHS supply chain please notify the Chief Procurement Officer. Chief Procurement Officer Email: sale.supplydepartment@cghs.com.au Central Gippsland Health 155 Guthridge Parade SALE VIC 3850 MODERN SLAVERY STATEMENT RESOURCES AND LINKS http://healthsharevic.org.au/assets/Publications/About-HPV.pdf https://www.australiantenders.com.au/ https://www.buyingfor.vic.gov.au/victorian-government-purchasing-board-vgpb

NDIS WHAT DOES THE NDIS DO? PROVIDING FUNDING TO ELIGIBLE PEOPLE BASED ON THEIR INDIVIDUAL NEEDS The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. Every NDIS participant will have an individual plan that lists their goals and the funding they have received. NDIS participants use their funding to purchase supports and services that will help them achieve their goals. Everyone has different goals, but they could include things like getting and keeping a job, making friends or participating in a local community activity. NDIS participants control the support they receive, when they receive it, and who provides it. WHO IS ELIGIBLE? 1. Are you under 65 years old? To access the NDIS you must be younger than 65 years old at the time you apply. 2. Do you have Australian residency? To access the NDIS you must live in Australia and be: an Australian citizen, OR a permanent resident, OR hold a Protected Special Category Visa 3. Do you usually need support from another person or use special equipment to complete everyday tasks because of a permanent and significant disability? 4. To access the NDIS you need to have a permanent and significant disability that stops you from doing everyday things by yourself. This includes disabilities that are episodic such as people who have a significant and lifelong psychosocial disability. 5. Do you need some supports now to reduce your support needs in the future? To access the NDIS to receive early intervention supports you must: have a permanent disability, or be a child younger than 9 years with a significant developmental delay requiring a certain level of intervention, and There needs to be evidence that getting support now will help you by: reducing the impacts of your disability or developmental delay and building your skills and independence. WHAT SERVICES WILL CGH PROVIDE UNDER NDIS? CGH has registered with the NDIS to provide the following services: Early Childhood Supports – this includes all Allied Health services for children younger than 9 years. Therapeutic Supports – this includes all Allied Health services for people between 9 and 65 years. Home modification –Occupational Therapy Assistive Products -Household Task – Occupational Therapy Communications& Information Equipment – Speech Pathologist Exercise Physiology/ Personal Training – Exercise Physiologist Personal Mobility Equipment – Occupational Therapy We can still provide other services to the participant in addition to the ones we are registered to provide under NDIS. GENERAL ENQUIRES? If you are unsure about your eligibility for NDIS or have not been accepted as a participant in the scheme, please contact the NDIS on 1800 800 110 (For those between 9 and 65 years).

RECRUITMENT JOIN THE CGH TEAM - MAKE A DIFFERENCE EVERY DAY WHY WORK WITH US? At Central Gippsland Health (CGH) , we are more than just a healthcare provider – we are a community . Our team is dedicated to delivering compassionate, high-quality care across a range of services, from acute and aged care to community health and specialist clinics. If you’re looking for a rewarding career where you can grow, contribute, and thrive , CGH is the place for you. CURRENT OPPORTUNITES We’re always on the lookout for passionate professionals to join our team. Whether you’re a nurse, allied health professional, doctor, administration officer, or support staff member , we have roles to suit your skills and ambitions. VIEW CURRENT VACANCIES WHAT WE OFFER A Supportive Workplace – Be part of a friendly, inclusive team that values your contributions. Career Growth & Development – Access training, mentorship, and opportunities to advance. Work-Life Balance – Flexible work arrangements in a scenic, regional setting. LIFE IN GIPPSLAND Nestled in the heart of Gippsland, Central Gippsland Health offers the opportunity to build a rewarding career while enjoying an exceptional lifestyle. Whether you’re looking for affordable living, a close-knit community, or breathtaking natural landscapes, Gippsland has something for everyone. EXPLORE MORE ABOUT LIVING IN GIPPSLAND The Middle of Everywhere – Discover the best of Wellington Shire, from charming towns to outdoor adventures. Visit Gippsland – Your guide to Gippsland’s must-see attractions, hidden gems, and local experiences. Gippsland | Regional Living Victoria – Learn about relocating to Gippsland and what makes it a great place to live and work. HOW TO APPLY Applying is easy! Simply: Browse our current vacancies Submit your application online Join a team that makes a difference Need assistance? Contact our HR team on 03 5143 8530 or hradmin@cghs.com.au GRADUATE NURSE & MIDWIFERY PROGRAM CURRENT OPPORTUNITES MIDWIFERY AT CGH VOLUNTEERS ACCOMODATION FOR ROTATING STAFF

ONCOLOGY HOW TO ACCESS THIS CLINIC REFERRAL FROM YOUR GP You need a referral letter from your GP or medical practitioner to access this service. Your doctor will send your referral letter to us. Alternatively you can forward your referral via gpcorrespondence@cghs.com.au Once we receive it, we will contact you to arrange your appointment. WHAT TO BRING Medicare card List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins CLINIC CONSULTANTS Dr Divyanshu Dua